Yousra Moustafa
Riyadh,Saudi Arabia
Summary
Dynamic and adaptable professional with strong bilingual skills in Arabic and English, specialising in guest experience and service recovery. Demonstrates expertise in reservation handling, host stand operations, and waitlist optimisation, ensuring seamless customer interactions. Proficient in theMicrosoft Office suite, with a keen ability to manage time effectively and prioritise tasks. Known for creative problem-solving and diplomatic negotiation, particularly when handling difficult customers. Committed to proactive engagement and adherence to health and safety regulations, with experience in event coordination. Aspires to leverage these competencies towards enhancing operational efficiency within hospitality environments.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Hostess
Meraki Resort Sharm El Sheikh
Sharm El Sheikh, Egypt
01.2023 - 12.2024
- Greeted guests and gathered information to seat groups or place on the waitlist.
- Enhanced guest experience by welcoming patrons warmly upon arrival.
- Answered the telephone to provide dining information and take reservations.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Offered seating to customers according to preferences and dining area volume.
F&B Service (Front‑of‑House)
Le Méridien Hotel
Riyadh, Saudi Arabia
12.2024 - Current
- Provide attentive table service to business and leisure travelers, ensuring brand standards in greeting, order accuracy, and closing bills.
- Anticipate guest needs (amenities, dietary notes, special requests) and coordinate with back‑of‑house for timely delivery.
- Support upselling of signature items and promotions through confident, guest‑centric recommendations.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Commerce - Commerce
Helwan University
Helwan, Egypt 09.2018 - 07.2022
Skills
- Bilingual: Arabic (native), English (good working proficiency)
- Professional etiquette
- Guest Experience & Service Recovery
- Reservation Handling & Host Stand Operations
- Waitlist & Seating Optimization
- Microsoft Office (Word, Excel, PowerPoint)
- Time Management & Prioritization
- Creative Problem Solving
- Adaptability to changing situations
- Handling difficult customers
- Diplomatic negotiation
- Proactive engagement
- Health and Safety regulations
- Event coordination
References
Available upon request
Hobbies and Interests
Reading and swimming
Languages
Arabic
Native
English
Upper intermediate
Certification
Food Hygiene and Safety (training)
AHLEI Front Desk Representative (CFDR)
References
References available upon request.
Timeline
F&B Service (Front‑of‑House)
Le Méridien Hotel
12.2024 - Current
Hostess
Meraki Resort Sharm El Sheikh
01.2023 - 12.2024
Bachelor of Commerce - Commerce
Helwan University
09.2018 - 07.2022
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