youssef aleneze
riyadh,Riyadh Region
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Service Verification Sr. Officer
NCBS_LEG
Riyadh, Riyadh Region
12.2013 - Current
- Devised comprehensive documented procedures for assigned licensing functions.
- Investigated complaints and instigated appropriate action in line with enforcement policy.
- Established database and documentation management systems for files and correspondence submitted as part of licensing function.
- Conferred with compliance team leader concerning enforcement action or potentially contentious issues.
- Dealt with general enquiries concerning licensing services.
- Enforced legislation in adherence to published policies and procedures relevant to licenses and permits.
- Reviewed and developed council's licensing policies in relation to emerging legislation.
- Provided expert advise and guidance to applicants, internal officers and senior management.
- Monitored licensee's compliance with licenses and attached conditions.
- Set up administration and other arrangements to facilitate continuity of service delivery.
- Maintained records for licensing function and carried out monitoring to verify data accuracy.
- Prepared and presented reports to members of licensing committee.
Agency producer
paintco
Riyadh, Riyadh Region
02.2012 - 11.2013
- Supplied personalised investment advice to meet customer objectives.
- Informed customers of changes to products, services and laws affecting current accounts.
- Assessed customer suitability for credit and loan applications for reduced business risk.
- Compiled business data for statistical analysis.
- Managed financial forecasting and budgets to exceed profit targets.
- Recruited and trained staff for high-quality branch service.
- Updated financial policies to reflect evolving business needs.
- Implemented improved policies and structures to achieve business development goals.
- Observed statutory obligations for secure financial services.
- Processed accurate and timely insurance applications, updates and claims.
- Calculated insurance risks and rates for customer quotes.
- Safeguarded company reputation through stringent operational compliance.
- Kept detailed cash-flow reports to monitor and maintain business performance.
Customer service agent
midas
Riyadh, Riyadh Region
07.2010 - 01.2012
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Acted as first point of contact for customer issues and queries.
- Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Recorded and processed customer data accurately.
- Processed product orders accurately and promptly, maximising customer satisfaction.
- Offered prompt solutions to maintain customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Logged customer information and data in secure systems, maintaining GDPR compliance.
- Documented recurring requests, enquiries and complaints, communicating findings and potential corrective action to line manager.
- Recorded customer communications to maintain proper documentation.
- Registered and updated accurate customer information on database.
- Established positive relationships with clients by going extra mile to build rapport.
- Participated in staff meetings to discuss new developments.
- Tracked orders and processed refunds for new and existing customers.
Education
Licentiate degree - Arabic language sciences
Aleppo univercity
SYRIA ALLEPO 10.2004 - 09.2009
Languages
Arabic
Native
English
Intermediate
Skills
- Good experience in Microsoft Office programs
- Experienced in the program Mlogistics ( WFM )
- Experienced in the Sieble program
- Experienced in the BMS program
- Regulatory knowledge
- Complaint investigations
- Customer service
- Schedule management
- Records management
- Creative problem-solving
- Policy analysis
- POS software expertise
- Report writing
- Team Bonding
- Strategic planning
- Logistics operations management
- Cross-functional collaboration
- Documentation and reporting
- Budget administration
- Troubleshooting and problem resolution
Certification
- I C D L- Alnour Academy-AlRaqaa -Syria
- N L P- Alraqaa Syria
- The Power of Teamwork Series
- Building High Performance Teams
- Goal Setting
- Setting Organizational Goals
- Personal Effectiveness Series
- Exceeding Customer Expectations
- Management Essentials
- Code Of Ethics & Professional Conduct
- Journey Mapping the Customer Experience Series
- Customer Service Professional
Timeline
Service Verification Sr. Officer
NCBS_LEG
12.2013 - Current
Agency producer
paintco
02.2012 - 11.2013
Customer service agent
midas
07.2010 - 01.2012
Licentiate degree - Arabic language sciences
Aleppo univercity
10.2004 - 09.2009