Overview
Work history
Education
Languages
Skills
Certification
Timeline
Generic

youssef aleneze

riyadh,Riyadh Region

Overview

13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Service Verification Sr. Officer

NCBS_LEG
Riyadh, Riyadh Region
12.2013 - Current
  • Devised comprehensive documented procedures for assigned licensing functions.
  • Investigated complaints and instigated appropriate action in line with enforcement policy.
  • Established database and documentation management systems for files and correspondence submitted as part of licensing function.
  • Conferred with compliance team leader concerning enforcement action or potentially contentious issues.
  • Dealt with general enquiries concerning licensing services.
  • Enforced legislation in adherence to published policies and procedures relevant to licenses and permits.
  • Reviewed and developed council's licensing policies in relation to emerging legislation.
  • Provided expert advise and guidance to applicants, internal officers and senior management.
  • Monitored licensee's compliance with licenses and attached conditions.
  • Set up administration and other arrangements to facilitate continuity of service delivery.
  • Maintained records for licensing function and carried out monitoring to verify data accuracy.
  • Prepared and presented reports to members of licensing committee.

Agency producer

paintco
Riyadh, Riyadh Region
02.2012 - 11.2013
  • Supplied personalised investment advice to meet customer objectives.
  • Informed customers of changes to products, services and laws affecting current accounts.
  • Assessed customer suitability for credit and loan applications for reduced business risk.
  • Compiled business data for statistical analysis.
  • Managed financial forecasting and budgets to exceed profit targets.
  • Recruited and trained staff for high-quality branch service.
  • Updated financial policies to reflect evolving business needs.
  • Implemented improved policies and structures to achieve business development goals.
  • Observed statutory obligations for secure financial services.
  • Processed accurate and timely insurance applications, updates and claims.
  • Calculated insurance risks and rates for customer quotes.
  • Safeguarded company reputation through stringent operational compliance.
  • Kept detailed cash-flow reports to monitor and maintain business performance.

Customer service agent

midas
Riyadh, Riyadh Region
07.2010 - 01.2012
  • Delivered consistently excellent customer service to guarantee positive company experiences.
  • Collaborated well with other customer agents to deliver consistent service across various platforms.
  • Acted as first point of contact for customer issues and queries.
  • Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
  • Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Recorded and processed customer data accurately.
  • Processed product orders accurately and promptly, maximising customer satisfaction.
  • Offered prompt solutions to maintain customer satisfaction.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Logged customer information and data in secure systems, maintaining GDPR compliance.
  • Documented recurring requests, enquiries and complaints, communicating findings and potential corrective action to line manager.
  • Recorded customer communications to maintain proper documentation.
  • Registered and updated accurate customer information on database.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Participated in staff meetings to discuss new developments.
  • Tracked orders and processed refunds for new and existing customers.

Education

Licentiate degree - Arabic language sciences

Aleppo univercity
SYRIA ALLEPO
10.2004 - 09.2009

Languages

Arabic
Native
English
Intermediate

Skills

  • Good experience in Microsoft Office programs
  • Experienced in the program Mlogistics ( WFM )
  • Experienced in the Sieble program
  • Experienced in the BMS program
  • Regulatory knowledge
  • Complaint investigations
  • Customer service
  • Schedule management
  • Records management
  • Creative problem-solving
  • Policy analysis
  • POS software expertise
  • Report writing
  • Team Bonding
  • Strategic planning
  • Logistics operations management
  • Cross-functional collaboration
  • Documentation and reporting
  • Budget administration
  • Troubleshooting and problem resolution

Certification


  • I C D L- Alnour Academy-AlRaqaa -Syria
  • N L P- Alraqaa Syria
  • The Power of Teamwork Series
  • Building High Performance Teams
  • Goal Setting
  • Setting Organizational Goals
  • Personal Effectiveness Series
  • Exceeding Customer Expectations
  • Management Essentials
  • Code Of Ethics & Professional Conduct
  • Journey Mapping the Customer Experience Series
  • Customer Service Professional


Timeline

Service Verification Sr. Officer

NCBS_LEG
12.2013 - Current

Agency producer

paintco
02.2012 - 11.2013

Customer service agent

midas
07.2010 - 01.2012

Licentiate degree - Arabic language sciences

Aleppo univercity
10.2004 - 09.2009

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youssef aleneze