Youssef Almansouri
Jeddah,Saudi Arabia
Summary
Mechanical engineering professional with focus on providing innovative solutions in field. With knowledge of material properties and mechanical systems, can contribute to improving product performance and reducing manufacturing costs.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Knowledgeable about customer service and safety protocols with strong background in hospitality. Skilled in communication, problem-solving, and teamwork. Ready to use and develop leadership, adaptability, and conflict resolution skills in cabin crew role.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Acting service manager
Mohammed Youssef Naghi
Jeddah, Mecca Region
05.2024 - 02.2025
- Communicate with higher management, and solving Any legal issue
- Monitoring all KPIs of the service canter
- Regular meeting with adviser teams,
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
Reception manager
MOHAMMED YOUSSEF NAGHI
01.2023 - 05.2024
- Delegating and directing service tasks, monitoring progress of current projects, ensuring team objectives and sales goals are met
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships
- Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
Flight attendant
flynas
Jeddah, Mecca Region
12.2017 - 02.2021
- Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met.
- Followed company regulations and rules to promote safe environment for travellers and employees.
- Supported passengers through emergency scenarios for safe outcomes.
Maintenance and Safety Executive
Al Zahid
Jeddah, Mecca Region
10.2016 - 03.2017
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Responded immediately to emergency situations.
Education
Mechanical Engineering - Mechanical Engineering
The University of Wolverhampton
Wolverhampton, UK 01.2011 - 08.2016
Swiss global certificate in hospitality - Operation Hospitality
Hotel Management School
Switzerland 05.2022 - 06.2022
Skills
- Mechanical Engineering
- Technical Understanding
- Resource Management
- Operations & Maintenance
- Analytical Thinking
- Communication Skills
- Quick learner
- Team Work
- Presentation Skills
- Supervisory skill
- Customer satisfaction
- Flight safety
- Customer relation management(CRM)
- Digital Marketing
- Computer skills (Microsoft Office, AutoCAD)
- Problem-solving
LANGUAGES
English
Advanced (C1)
Timeline
Acting service manager
Mohammed Youssef Naghi
05.2024 - 02.2025
Reception manager
MOHAMMED YOUSSEF NAGHI
01.2023 - 05.2024
Swiss global certificate in hospitality - Operation Hospitality
Hotel Management School
05.2022 - 06.2022
Flight attendant
flynas
12.2017 - 02.2021
Maintenance and Safety Executive
Al Zahid
10.2016 - 03.2017
Mechanical Engineering - Mechanical Engineering
The University of Wolverhampton
01.2011 - 08.2016