Youssef El-sayed
Account Manager
Adelaide
Summary
Dynamic account management professional with a proven track record in cultivating strong client relationships, driving significant revenue growth, and managing complex accounts. Renowned for a collaborative approach, adaptability, and a results-oriented mindset, consistently delivering exceptional outcomes. Proficient in strategic planning, effective client communication, and innovative problem-solving. Eager to embrace new challenges and opportunities for growth within the role and industry.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
2
2
Languages
Work History
Account Manager
Compnow
07.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Inside Sales Representative
Compnow
02.2022 - 06.2024
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Set up new accounts, established customer credit and set up payment methods.
- Quoted prices, credit terms and other bid specifications.
- Built relationships with customers and community to promote long term business growth.
Deployment Technician
Compnow
04.2021 - 01.2022
- Updated asset management system to reflect work performed, monitored daily activity, installed and maintained PC hardware and handled other administrative duties.
- Deployed and tracked assets for customer use.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Diagnosed and troubleshot hardware, software and network issues.
Delivery Driver
Pizza Pan Blackwood
06.2018 - 01.2021
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Completed on-time deliveries by choosing best and most efficient routes
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Worked scheduled hours as required and took on available shifts during holidays and busy periods
- Documented mileage, deliveries, pickups, customer issues and damages
Manager
Cafe II Part
04.2019 - 12.2020
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Education
Certificate IV - Accounting And Bookkeeping
TAFE SA - Adelaide Campus
10-2019
High School Diploma -
Blackwood High School
Eden Hills, SASkills
Problem Solving
Account management
Customer service
Client relationship management
Goals and performance
Vendor management
Timeline
Account Manager
Compnow
07.2024 - Current
Inside Sales Representative
Compnow
02.2022 - 06.2024
Deployment Technician
Compnow
04.2021 - 01.2022
Manager
Cafe II Part
04.2019 - 12.2020
Delivery Driver
Pizza Pan Blackwood
06.2018 - 01.2021
High School Diploma -
Blackwood High School
Certificate IV - Accounting And Bookkeeping
TAFE SA - Adelaide Campus