Youssef El-sayed
Account Manager
Adelaide
Summary
Dynamic account management professional with a proven track record in cultivating strong client relationships, driving significant revenue growth, and managing complex accounts. Renowned for a collaborative approach, adaptability, and a results-oriented mindset, consistently delivering exceptional outcomes. Proficient in strategic planning, effective client communication, and innovative problem-solving. Eager to embrace new challenges and opportunities for growth within the role and industry.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
2
2
Languages
Work History
Account Manager
Compnow
07.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Inside Sales Representative
Compnow
02.2022 - 06.2024
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Set up new accounts, established customer credit and set up payment methods.
- Quoted prices, credit terms and other bid specifications.
- Built relationships with customers and community to promote long term business growth.
Deployment Technician
Compnow
04.2021 - 01.2022
- Updated asset management system to reflect work performed, monitored daily activity, installed and maintained PC hardware and handled other administrative duties.
- Deployed and tracked assets for customer use.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Diagnosed and troubleshot hardware, software and network issues.
Delivery Driver
Pizza Pan Blackwood
06.2018 - 01.2021
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Completed on-time deliveries by choosing best and most efficient routes
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Worked scheduled hours as required and took on available shifts during holidays and busy periods
- Documented mileage, deliveries, pickups, customer issues and damages
Manager
Cafe II Part
04.2019 - 12.2020
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Education
Certificate IV - Accounting And Bookkeeping
TAFE SA - Adelaide Campus
10-2019
High School Diploma -
Blackwood High School
Eden Hills, SASkills
Problem Solving
Account management
Customer service
Client relationship management
Goals and performance
Vendor management
Sales and MarketingBusiness planningCritical ThinkingCustomer serviceDecision MakingSpeakingTransportationBusiness DevelopmentCost reviewingAccount verificationCustomer rapportVendor managementConverting leadsCRM SystemsTimeline
Account Manager
Compnow
07.2024 - Current
Inside Sales Representative
Compnow
02.2022 - 06.2024
Deployment Technician
Compnow
04.2021 - 01.2022
Manager
Cafe II Part
04.2019 - 12.2020
Delivery Driver
Pizza Pan Blackwood
06.2018 - 01.2021
High School Diploma -
Blackwood High School
Certificate IV - Accounting And Bookkeeping
TAFE SA - Adelaide Campus