Summary
Overview
Work History
Education
Skills
Timeline
Generic

Youssef El-sayed

Account Manager
Adelaide

Summary

Dynamic account management professional with a proven track record in cultivating strong client relationships, driving significant revenue growth, and managing complex accounts. Renowned for a collaborative approach, adaptability, and a results-oriented mindset, consistently delivering exceptional outcomes. Proficient in strategic planning, effective client communication, and innovative problem-solving. Eager to embrace new challenges and opportunities for growth within the role and industry.

Overview

7
7
years of professional experience
2020
2020
years of post-secondary education
2
2
Languages

Work History

Account Manager

Compnow
07.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Inside Sales Representative

Compnow
02.2022 - 06.2024
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Used CRM software to maintain detailed contact logs and account records.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Set up new accounts, established customer credit and set up payment methods.
  • Quoted prices, credit terms and other bid specifications.
  • Built relationships with customers and community to promote long term business growth.

Deployment Technician

Compnow
04.2021 - 01.2022
  • Updated asset management system to reflect work performed, monitored daily activity, installed and maintained PC hardware and handled other administrative duties.
  • Deployed and tracked assets for customer use.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Tested new software and hardware prior to deployment.
  • Diagnosed and troubleshot hardware, software and network issues.

Delivery Driver

Pizza Pan Blackwood
06.2018 - 01.2021
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries
  • Completed on-time deliveries by choosing best and most efficient routes
  • Maintained upbeat, positive attitude in busy, customer-focused environment
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods
  • Documented mileage, deliveries, pickups, customer issues and damages

Manager

Cafe II Part
04.2019 - 12.2020
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

Education

Certificate IV - Accounting And Bookkeeping

TAFE SA - Adelaide Campus
10-2019

High School Diploma -

Blackwood High School
Eden Hills, SA

Skills

Problem Solving

Account management

Customer service

Client relationship management

Goals and performance

Vendor management

Timeline

Account Manager

Compnow
07.2024 - Current

Inside Sales Representative

Compnow
02.2022 - 06.2024

Deployment Technician

Compnow
04.2021 - 01.2022

Manager

Cafe II Part
04.2019 - 12.2020

Delivery Driver

Pizza Pan Blackwood
06.2018 - 01.2021

High School Diploma -

Blackwood High School

Certificate IV - Accounting And Bookkeeping

TAFE SA - Adelaide Campus

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Youssef El-sayedAccount Manager