YOUSSEF MOHAMED RIZK
Saken Real Estate
Jubail
3
Languages
15
years of professional experience
Experienced hotel and front-office professional with over 5 years of experience in reception, guest services and hospitality operations across international hotel and resort environments. Experienced in guest check-in and check-out, reservations, guest enquiries, complaint resolution, cash handling, room allocation and front-office administration. Strong background working with international guests and multicultural teams, with additional experience as a Front Office Shift Leader supervising staff and supporting daily hotel operations. Professional, adaptable and customer focused, with strong communication, problem-solving and interpersonal skills. Open to international relocation and opportunities within hotels, resorts, tourism properties and guest-service operations worldwide.
Work History
Receptionist
3 Years 2 Months- Welcome clients, guests and visitors professionally and provide high-quality customer service.
- Handle enquiries, appointments and telephone communications efficiently.
- Maintain accurate records and provide administrative support.
- Build positive relationships with clients and respond professionally to their needs.
- Work effectively in a fast-paced environment while maintaining high service standards.
Front Office Shift Leader
6 Months- Supervised front-office staff during daily hotel operations.
- Supported the team in delivering excellent guest satisfaction.
- Assisted with front-office procedures and daily operational requirements.
- Handled guest requests and supported the resolution of service issues.
- Maintained professional service standards throughout the shift.
Receptionist
1 Year 4 Months- Completed guest check-in and check-out procedures.
- Processed room reservations and assisted guests with enquiries.
- Responded professionally to guest requests and service requirements.
- Supported smooth front-office operations and maintained guest satisfaction.
Receptionist
8 Months- Delivered professional front-desk and guest-service support.
- Assisted international guests with hotel enquiries and requests.
- Maintained front-office service standards and professional communication.
- Supported daily reception operations and guest satisfaction.
Receptionist
6 Months- Managed guest enquiries and room reservations.
- Assisted with room allocation and payment procedures.
- Provided professional guest service throughout the stay.
- Supported daily front-office operations.
Room Service Order Taker
2 Months- Received and processed room-service orders accurately.
- Coordinated with kitchen and service teams to ensure timely delivery.
- Communicated professionally with hotel guests.
- Supported guest satisfaction and efficient room-service operations.
Financial Consultant
5 Months- Managed sales activities and customer communication.
- Conducted telephone-based customer service and business development.
- Developed strong communication, persuasion and relationship-building skills.
Junior Marketing & PR Coordinator
5 Months- Managed communication with companies, pharmacies, banks and healthcare professionals.
- Supported meetings and public-relations activities.
- Developed professional communication and client-management skills.
Junior Sales
7 Months- Contacted prospective customers and presented company products.
- Supported customer engagement and sales activities.
- Developed strong customer-service and communication skills.
Education
Bachelor's Degree - Advertising and Public Relations
Major: Advertising and Public Relations
High School Diploma - Literary Division
Skills
Front Office Operations
Reservations
Room Allocation
Customer Service
Administrative Support
Guest Relations
Guest Requests
Cash Handling
Shift Leadership
Problem Solving
Check-in / Check-out
Complaint Resolution
Telephone Handling
Team Coordination
International Guests
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Personal Information
- Title: Front Office Receptionist | Guest Services | Hotel Operations
- Nationality: Egyptian
- Driving License: Full / Valid
- Availability: Available internationally
Languages
Arabic – Native
English – Very Good
German – Basic
References
References available upon request
Additional Information
- Nationality: Egyptian
- Driving Licence: Full / Valid
- Military Status: Completed
- Relocation: Available internationally
Timeline
Receptionist
Saken Real Estate
07.2023 - CurrentRead More
Front Office Shift Leader
Pharaoh Azur Resort
09.2022 - 03.2023Read More
Receptionist
Pharaoh Azur Hurghada
01.2021 - 05.2022Read More
Receptionist
Le Méridien Heliopolis Cairo
05.2019 - 01.2020Read More
Receptionist
Pharaoh Azur Hurghada
08.2018 - 02.2019Read More
Room Service Order Taker
Steigenberger Alcazar
05.2018 - 07.2018Read More
Financial Consultant
Chubb Life Insurance
01.2017 - 06.2017Read More
Junior Marketing & PR Coordinator
Elite International Hospital
08.2016 - 01.2017Read More
Junior Sales
Amer Group
02.2012 - 09.2012Read More
Sheraton Heliopolis School
High School Diploma from Literary Division
Read More
Ahram Canadian University
Bachelor's Degree from Advertising and Public Relations
Read More