MOHAMMED YOUSUF
Riyadh,Saudi Arabia
Summary
Professional with 12+ years in Quick Service Restaurant (QSR) industry, focusing on operational excellence and customer satisfaction. Expertise in managing multiple locations, executing strategic initiatives, and optimizing cost control. Leadership skills cultivate high-performing teams, delivering measurable results in competitive settings. Dedicated to talent development and aligning operations with business goals for sustainable growth.
Overview
17
17
years of professional experience
8048
8048
years of post-secondary education
Work history
Territory Manager
Dunkin
Riyadh, Saudi Arabia
02.2024 - 11.2025
- Directed operations across 48 stores, mentoring 4 Area Managers to drive business growth.
- Delivered sales growth and profitability across territory, enhancing customer satisfaction.
- Implemented strategic initiatives in staffing and training, boosting employee engagement and reducing turnover.
- Managed P&L oversight, inventory control, and cost optimization to enhance operational efficiency.
- Achieved 8% sales growth year over year with SG of 17% through improved customer service.
- Increased profit margins by 4% by controlling labor costs and optimizing inventory management.
- Attained average of 96% in internal audits by upholding food safety and operational standards.
- Successfully opened 7 new stores, ensuring seamless operations from inception.
- Led team training sessions, enhancing skill sets.
- Drove team performance by setting clear, achievable KPIs, using data and sales tools.
- Analyzed sales reports to identify trends and update strategies.
Assistant Operations Manager
Caffè Bene - Saudi Arabia
Riyadh, Saudi Arabia
03.2017 - 02.2024
- Led workforce of Area Managers, Store Managers, and Supervisors across 32 stores.
- Developed and implemented operational strategies, budgets, and KPIs to enhance efficiency.
- Oversaw central kitchen operations to ensure compliance with quality standards.
- Conducted monthly P&L analysis and executed corrective actions to boost performance.
- Drove cost control initiatives while monitoring expenses across multiple outlets.
- Collaborated with HR on manpower planning, appraisals, and training programs.
- Strengthened supplier and vendor relations to ensure adherence to company standards.
Area Manager
Café Coffee Day
Hyderabad, India
05.2012 - 02.2017
- Managed 58 stores, ensuring operational efficiency and revenue growth.
- Streamlined staff training programs to enhance team performance.
- Trained members of team for improved overall productivity.
- Promoted positive work environment which increased employee retention rate.
- Analyzed sales data regularly for informed decision-making processes.
- Oversaw café operations, inventory management, and customer service to achieve financial targets.
- Assisted in daily operations, supervising staff and implementing cost control measures.
Shift Manager
Subway India
Hyderabad, India
06.2009 - 04.2012
- Supervised daily store operations, enhancing staff scheduling and training effectiveness.
- Ensured compliance with food safety, hygiene, and operational standards, which improved audit scores.
- Managed inventory and placed orders to minimize waste through efficient stock control.
- Coordinated with team members for seamless shift transitions.
- Conducted regular staff meetings, kept everyone updated about company policies or changes therein.
- Resolved customer issues by 10% , resulting in increased satisfaction and repeat business.
Education
MBA - Marketing
Holy Mary Institute of Technology & Science
Hyderabad , IndiaB.Com - Computers
P.G. College
Hyderabad , IndiaIntermediate - Commerse
Sri Rambhadra Junior College
Hyderabad , IndiaS.S.C - High School
Bharathi Vidya Bhavan High School
Hyderabad , IndiaSkills
- Operations and hospitality management
- Financial and inventory oversight
- Quality assurance and compliance
- Cost optimization and budgeting
- Strategic planning and execution
- Staff training and performance evaluation
- Vendor and supply chain coordination
- Customer experience and retention
- Inventory optimization
- P&L management
- Sales forecasting
LANGUAGES
English
Hindi
Telugu
Urdu
HOBBIES
Cricket, Reading Books
COURSES
- Dec 2024 - Lean Six Sigma Foundation
- Jan 2025 - Power BI
- Sep 2025 - Alpha Manager
- Feb 2025 - Building Bridges
Timeline
Territory Manager
Dunkin
02.2024 - 11.2025
Assistant Operations Manager
Caffè Bene - Saudi Arabia
03.2017 - 02.2024
Area Manager
Café Coffee Day
05.2012 - 02.2017
Shift Manager
Subway India
06.2009 - 04.2012
MBA - Marketing
Holy Mary Institute of Technology & Science
B.Com - Computers
P.G. College
Intermediate - Commerse
Sri Rambhadra Junior College
S.S.C - High School
Bharathi Vidya Bhavan High School