Yusra Al-Nughaymshi

• Resolving day-to-day investigations including settlement failures/disputes, data capture issues, event payments, account reconcilement.

• Possess knowledge of developments in corporate actions account and operation processes.

• Assist in the identification and implementation of process improvements to streamline processes and reduce/eliminate handoffs in support of current and new corporate products.

• Build and maintain strong and effective relationship with all the other related departments and units to achieve the Group's goals/ objectives.

• Managing daily Card settlement operations of both Credit and debit card.

• Preparing weekly and monthly MIS reports related to all assigned accounts, highlighting issues, risk area and proper commentary for all open issues of reconciliation to management.

• Managing Reconciliations related to card accounts on daily basis and following up with required

• stake holders to resolve issues.

• Preparing required documents and MIS reports for management review.

• Doing weekly meetings with team members on ongoings issues, challenges and upcoming opportunities.

• Handling daily Debit Card, ATM and POS Accounts Reconciliation.

• Working on clearing the backlogs on the accounts created due to system changes and leaving of tenured staffs.

• Working with IT to establish, develop and automate reports and work process which can save manual efforts to complete daily tasks.

• Preparing weekly and monthly MIS reports related to all assigned accounts, highlighting issues, risk area and proper commentary for all open issues of reconciliation to management.

• Establishing and updating the workflow, procedure and escalation matrix.

• Working on Audit request as when required and closing Audit quires with no issues.

• People and performance management - Appraisals, Goal Setting, Skip Level Connects.

• Matching of SABB Switch records with SAMA TLF Files, obtain exceptions and do the necessary action to close the differences.

• Reconciliation of ATM, POS and ECOM accounts to insure that there are no excess shortage and overage cases in accounts.

• Reconciliation of GCC accounts after matching SWITCH records for each GCC networks and then clearing those differences

• Reconciliation of VISA SMS accounts after receiving Settlement from VISA.

• Clearing daily balance sheet account differences created between SWITCH records and posted transactions in core banking system

• Monitor and post AMEX settlements and match AMEX record with the SABB SWITCH records

• Post SADAD OLP settlements for both Issuer and Acquirer and ensuring that all relevant accounts are cleared.

• Reconciliation of SAMA ON&OFF accounts Claim accounts by posting the settled amounts with transactions posted to customer accounts along with monthly SAMA fees.