Experienced IT professional with expertise in SAP Business One and IT Desktop Support (Level 1). Proficient in managing IT ticketing systems, including IT Online and Talabi Portal, and skilled in software applications such as Retail Merchandising System and ERP Ezware. Demonstrated ability to set up Cisco Telepresence meetings for both internal and external clients. Competent in configuring printers, VPNs, emails, data migration, and new user profile setups. Committed to leveraging technical skills to enhance organizational efficiency and support business objectives.
Managed comprehensive IT Support for a user base of 48 at SABIC Dubai representative office, ensuring efficient resolution of technical issues.
Perform successful Data Migration projects for user laptop replacements, maintaining data integrity and limited downtime.
Skilled in utilizing IT ticketing portals, IT Online and Talabi, for managing USB port access and Laps requests and escalating complex issues to level 2 and level 3 support teams.
Deployed and configured SABIC standard Imaging using Rufus tool on new machines including setting up new user profiles, email, and VPN Ivanti setup.
Maintained office multifunction printers, scanners, and other peripherals, ensuring continuous operation. Provided IT support to external clients such as Deloitte, IBM, KPMG troubleshooting issues on sabic machines. Resolved email PST issues and configured new Outlook profiles for users.
Collaborated with Level 2 and Level 3 teams on system upgrades and maintenance task. Assisted in the setup of Cisco Telepresence meetings for both internal & external staff.
Maintained accurate IT Asset records for new procurements. Managed CCT V camera issues and created Door Access Control
cards for users with designated permissions
PROJECT 2 : ZINKPOWER MIDDLE EAST
Managing and supporting 12 Users on day to day System and Software issues and troubleshooting.
Configure on NComputing and Dyndns for VPN Support and assist on Barcodes Scanners installation & configuration.
Installation and configuration of Printers, New Users portfolio and New PC configuration.
PROJECT 3 : Support companies with Users database 5-10 : International Logistics Services / Profit Plus / Matica etc.
Senior Accountant
Petrocom Oil and Gas Services
Abu Dhabi
05.2012 - 12.2015
Developing and Reconciling Financial Statement, Income & Expenditure Report as per IFRS standards.
Maintain and book Accruals and Deferrals on monthly basis.
Performing Bank Reconciliation in Multiple Foreign Currencies (Dollars, AED, GBP & Euro) and investigate, rectify if any discrepancies appears.
Quarterly Reconcile VAT Report and file VAT Tax.
GRN's Reconciliation with Invoices against Stock Receipt.
Follow-up for Account Receivables on timely basis with clients and perform Debtors Reconciliation.
Perform Creditors Reconciliation as per Payables Statement and arrange approvals and payments.
Maintaining all Staff Payroll, Accrual Gratuity, Accrual Leave Salary and any employee related expenses.
Fixed Assets recording and maintaining WDV Depreciation on monthly basis.
Booking Landed Cost Invoices as receive from Freight forwarders and reconcile average cost generated against items.
Handled Petty Cash & Credit Card transaction as per management approved documents.
Arrange Stock Ageing Report, Itemwise Profitability Reports, Sales Reports as per Management requirements.
Completed year-end closing processes with controllers and external auditors.
Reviewed documents and accounts for discrepancies and resolved variances.
Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
Reconciled balance sheets and streamlined best practices for balance sheet processes.
Updated general ledger with latest entries.
Prepared monthly journal entries and reconciliations.
Partnered with auditors to track errors and add contributions to maintain accuracy.
Reviewed budgets and communicated discrepancies to senior management.
Oversaw accounting team in servicing diverse clients.
Contributed to hiring, training and development of accounting teams.
Expedited payroll and invoicing by streamlining billing systems.
Inventory Accountant
Al Sayeh Trading Company
Dubai
03.2010 - 04.2014
Inventory Planner
Gulf Beverage International (Paris Gallery)
Dubai
08.2006 - 06.2008
Education
Bachelor - Commerce
Burhani College of Commerce and Arts
Mumbai, India
Skills
SAP BUSINESS ONE
IT DESKTOP SUPPORT (LEVEL 1)
IT ONLINE AND TALABI PORTAL FOR IT TICKETING
SOFTWARE EXPERIENCE IN RETAIL MERCHANDISING SYSTEM AND ERP EZWARE
CISCO TELEPRESENCE MEETING SETUP FOR INTERNAL AND EXTERNAL CLIENTS
CONFIGURATION OF PRINTERS, VPN, EMAILS, DATA MIGRATION, NEW USER PROFILE SETUP