Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Yusuf Abdus Samad Khan

Yusuf Abdus Samad Khan

Jeddah,Saudi Arabia

Summary

As an accomplished Assistant Training Manager at Domino's Pizza, I bring a wealth of experience in designing and implementing comprehensive training programs that enhance operational efficiency and elevate employee performance. With a proven track record in the fast-paced and dynamic environment of the quick-service restaurant industry, I have consistently demonstrated expertise in developing innovative training strategies to align with corporate goals. My commitment to fostering a culture of continuous learning has resulted in notable improvements in team proficiency, customer satisfaction, and overall organizational success.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work history

Assistant Manager - Training and Development

Domino's Pizza
Jeddah, Saudi Arabia
06.2022 - Current
  • Planned training schedules, prepared materials, and booked necessary rooms and facilities.
  • Created training programs guaranteed to achieve key organizational objectives.
  • Analysed training requirements at individual, team, and organizational levels.
  • Increased accessibility to training workshops and materials by catering to specific requests.
  • Facilitated high-quality workshops, meetings, and demonstrations online and offline.
  • Produced training and supportive materials tailored to organizational needs.
  • Updated and modified training content to stay ahead of industry developments and maintain relevancy.
  • Conducting an assessment and interview for the promotion evaluation from the Store Manager to the District Manager position as deemed necessary.
  • Developed soft skills by providing training in time management, problem-solving, and effective communication.
  • Maintain accurate records of employee training and development activities.
  • Prepare reports on training outcomes and achievements.
  • Ensure that all employees are trained on safety protocols and compliance with health and safety regulations.
  • Monitor and enforce adherence to company and industry standards.
  • Work with management to identify areas for improvement and adjust training strategies accordingly.

Field Trainer

Domino's Pizza
Riyadh, Saudi Arabia
02.2018 - 05.2022
  • Conducted classroom training for District Managers and Managers to enhance product, service, Image, and sales opportunities.
  • Monitors and measures the effectiveness of current training and personal development programs through a standardized benchmarking system that includes evaluating test results, time-keeping records, and feedback.
  • Conceptualizes creates, and utilizes a variety of training systems that include tools, classroom-style instruction, group work, and role play for generating higher engagement levels.
  • Facilitates the implementation of the current new hire onboarding program; ensures its continuous improvement while aligning its progress with the company’s goals.
  • Trained store team members on upselling processes, product knowledge, and technology, (POS, STC pay, and other technical tools).
  • Conducted field training sessions which covered consultative selling process, product review, and how to move into the next phase of their career.
  • Assists with the induction and training for new Store openings; works with the Regional Manager to ensure SOPs are met.
  • Supports District Managers with new Store openings by assisting during the set-up operation and attending on opening day
  • Evaluate stores to ensure compliance with company standards, policies, and procedures.
  • Conduct revisits on underperforming stores within the specified time frame.
  • Evaluate and review training materials and tools utilized in the regions, and update as appropriate to ensure maximum effectiveness.
  • Works closely with the Regional Managers and District Managers to ensure thorough implementation and evaluation of the training programs
  • Ensure that training material and information are always updated and available.

Shift Trainer

Domino's Pizza
Riyadh, Saudi Arabia
08.2015 - 02.2018
  • Conduct new team member Orientation (NTO) & basic standards training for new and existing employees.
  • Deliver and implement the training system in-store level as per the assigned region.
  • Monitor and track new employees' training & development progress including existing employees.
  • Coordinate with DM & RM for the list of team members that need to undergo training by using pulse performance evaluation
  • Ensure all team members and managers are certified before nominating for any promotions.
  • Conduct certification for both actual and written exams for all employees in the store.
  • Ensure that training material and information are updated and available at all times in the training center.
  • Analyze and document program results to enhance training effectiveness and submit them to Training Manager
  • Regularly visits assigned stores (e.g. twice a month) and provides coaching to team members.
  • Conduct product knowledge training for new products and existing or as needed.

Store Manager

Domino's Pizza
Riyadh, Saudi Arabia
08.2014 - 07.2015
  • Solicited customer feedback to understand customer needs and constantly improve product quality.
  • Kept awareness of competitor activity and developed ideas to promote the store.
  • Oversaw daily store cleaning and general store maintenance to keep high company standards.
  • Completed opening and closing procedures each day.
  • Set SMART goals for the store team, develop staff abilities, and increase sales performance.
  • Maintained strong partnership with the District Manager to keep alignment and timely communication.
  • Analyzed daily and weekly sales results and maintained ongoing, productive dialogue with the District Manager and peers on sales performance.
  • Challenged and inspired team members to achieve business results.
  • Monitored stock levels and sent timely order supply requests to replenish merchandise.
  • Optimized store performance through continuous evaluation of existing processes and identifying improvement opportunities.
  • Enforced licensing laws, health and safety regulations, and all regulatory guidelines and legislation at all events.
  • Provided excellent customer care through prompt complaint resolution and quality of service.
  • Checked invoices from the supply chain against physical stock records to identify discrepancies.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Achieving sales, ensuring product quality, speed of service, excellent customer service, meeting OER and NSF standards, and ensuring cost and inventory control and safety.

F & B Assistant

The Suryaa
New Delhi, India
05.2013 - 07.2014
  • Maintained and conveyed a high level of expertise on current and upcoming menu items and offers.
  • Took restaurant orders and personalized service by advising guests on menu choices.
  • Executed food and beverage best practices through superior service of high-quality food and drinks.
  • Prepared standardized food and drink servings in line with company guidelines.
  • Boosted restaurant sales in line with department targets by maximizing opportunities to embed upselling techniques in customer journeys.
  • Recognized guest dissatisfaction and dealt with complaints tactfully to ensure speedy resolution.
  • Increased revenue and controlled costs through strategic stock and waste management.
  • Prepared and served a variety of alcoholic beverages including cocktails.
  • Maintained poise and focus under pressure allowing for efficient, error-free meal delivery.
  • Cultivated clean and tidy restaurant and bar areas, minimizing potential health and safety risks.
  • Employed strong interpersonal skills to handle queries relating to menus, allergies, and restaurant services.
  • Completed daily set up and pack down duties, cash counting, and stock replenishing.
  • Actively listened to guests and understood when managing complex food service complaints.
  • Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimizing potential service delays.

Education

Bachelor of Science in Hospitality and Catering - Hotel Management

Sikkim Manipal University
Gangtok, India
08.2011 - 02.2014

Skills

  • Strong communication with ability to manage multiple tasks in an orient environment
  • Self-motivated dedicated, enthusiastic and willing to accept new challenges
  • Proficient with computers and standard software packages (Word, Excel)
  • Ability to efficiently and prioritize tasks
  • Coaching and development
  • Effective interpersonal skills as well as written and verbal communication skills
  • Organization skills and ability to adapt quickly to any given situation
  • Food safety understanding

Languages

English
Advanced
C1
Hindi
Advanced
C1

Timeline

Assistant Manager - Training and Development

Domino's Pizza
06.2022 - Current

Field Trainer

Domino's Pizza
02.2018 - 05.2022

Shift Trainer

Domino's Pizza
08.2015 - 02.2018

Store Manager

Domino's Pizza
08.2014 - 07.2015

F & B Assistant

The Suryaa
05.2013 - 07.2014

Bachelor of Science in Hospitality and Catering - Hotel Management

Sikkim Manipal University
08.2011 - 02.2014

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Yusuf Abdus Samad Khan