Yusuf Musa Hassan

Responsibilities

• Working on assigned Incidents and change requests within required SLA through HPSM manager.
• Software package creation for Request center through which users raise New software requests.
• PDQ Deploy & inventory: For New Software deployments/ Upgrade and mass deployments.
• Working on daily incidents raised by end users and coordinating with vendors for hardware replacement & troubleshooting.
• Microsoft System Center Configuration Manager SCCM, security Patch deployments, software package creation/ deployments & windows remote upgrade.
• New Branch Deployment, Support & hardware installation.
• Support in windows 7 to windows 10 migration POC.
• Providing weekly reports of security patch compliance & hardware inventory update.
• Software tracking and control.
• Participate in creation of SOP & KB documentation.
• Digital Branch Self-service Terminals configuration, operating system, Credit card printer and hardware support.

Responsibilities

• Tasks Distribution based on Engineer ability, organizing task priorities for the team to increase response time and team quality reports.
• Monitoring team response & problem solving time to reduce troubleshooting time and increase efficiency and effectiveness.
• Handling VIP user's requests & Alinma Board/directors meetings.
• Reporting operating system security patch & incidents status for the management.
• Communicating with vendors for hardware request and availability.
• Software and hardware request approvals based on the availability and work need.
• Following up with Store team for Hardware requests & to update.
• Vendor communication for Digital Branch Terminals installation, configuration & service continuity.
• Managing Digital Branch Terminals Preventive Maintenance task distribution around the kingdom.

Responsibilities

Team Leader /System Administrator

• Worked as a system administrator. (creating users, deploying user and computer group policies through Active directory).
• Assigning tasks and organizing task priorities for the team.
• Monitoring team response & problem solving time to maintain and increase response and troubleshooting quality.
• Handling escalations and complains.
• Reporting operating system security patch & incidents status for the management.
• Handling GrandStream VOIP system, IP phones and video conferencing systems.

Team Scope

• Cabling and troubleshooting Network cabling issues.
• Microsoft security Patch deployment.
• User support, troubleshooting Microsoft Office & Operating System issues.
• Hardware configuration and delivery.
• Software requests, software deployment and silent package creation.
• Updating Hardware & replacement parts stock. ( Store )
• Working with vendors for hardware replacement & troubleshooting.