Zaheer Hussain Beary

• Supervising & delegating work to Billing & clerical staff members
• Invoice issuance and distribution via email & other channels
• Payment processing & credibility checks
• Communicating with vendors and clients to facilitate timely payments and reduce outstanding accounts receivables
• Clients account statement preparation
• Payment follow-up & collection including email communication
• Accuracy assurance in invoicing data input
• Timely payment reminders and client communication via email
• Handling customers enquiries and complaints regarding invoices & SOA
• Financial Reporting to Upper Management
• Coordination with Sales, Procurement & operation teams to ensure accurate billing information
• Conducting regular audit of billing procedures & documentation
• Providing training & guidance's to new staff on billing policies & procedures
• Participating in cross financial teams to address billing related challenges
• Researching & implementing software solution in streamline billing operations
• Prepare Weekly, monthly MIS report & publish to operation & management team.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Researched and resolved billing discrepancies to enable accurate billing.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Improved office operations by automating client correspondence, record tracking and data communications.

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• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Researched and resolved billing discrepancies to enable accurate billing.
• Handled account payments and provided information regarding outstanding balances.
• Generated monthly billing and posting reports for management review.
• Utilized various software programs to process customer payments.
• Used data entry skills to accurately document and input statements.
• Maintained accurate records of customer payments.
• Reconciled accounts receivable to general ledger.
• Audited and corrected billing and posting documents for accuracy.
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
• Kept vendor files accurate and up-to-date to expedite payment processing.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
• Responded to customer concerns and questions on daily basis.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Created improved filing system to maintain secure client data.
• Collaborated with customers to resolve disputes.

• Providing leadership & direction for employees, supervising activities to drive productivity & efficiency
• Handling DSMG Analytical process for bank assets & liabilities related queries of ICICI BANK
• Professionally handling difficult customer complaints and objections to maintain first class customer service standards
• Fostered positive employee relationships through communication, training, and coaching
• Led performance reviews and tailored employees' feedback to facilitate professional development
• Preparing & maintain critical MIS reports of DRE (Direct Receipt Entry) assets products, write off cases, ODBC (overdue& Bounce Charges) for analysis purposes
• Timely retrieval of branch and collection officers' queries by receiving and sending emails
• Build complex forecasting data model as per business requirements
• Reconciliation and validation of data with controllers & managers to understand the major variances of business graph.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Maintained database systems to track and analyze operational data.
• Conducted regular reviews of operations and identified areas for improvement.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Collected, arranged, and input information into database system.