Zahir Alnour
Ha'il,06
Summary
Successful consulting professional with a demonstrated track record in consulting. Skilled at integrating ideas, and customizing approaches to support specific means and goals. Strategy Consultant with 5 years of expertise in guiding and orchestrating business development tactics.
Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Highly skilled Quality Engineer focused on high-performing, development, and improvement implementation for optimized growth. IT Quality Engineer, offering extensive experience in Digital transformation improvements. Using exceptional analytical and interpersonal skills to develop Institutional processes with high-achieving results. Detail-oriented Quality Control Analyst. Organized and dependable [IT Expert] with [10] years of experience. Instrumental talents and diverse skills to drive success with a rewarding company. Reliable business professional with experience in project management, process improvement, and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Enterprise Excellency & Governance Consultant
Hail Municipality
02.2023 - Current
- Built cross-functional relationships to support organizational change.
Established and executed governance implementation roadmap.
Worked with a diverse, collaborative, and energetic workforce to spark innovation and develop service ideas.
Defined performance indicators and quality metrics to maintain compliance with governing policies, standards, and adoption requirements.
Developing and maintaining department policies and procedures to support the organization's best practices.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Defined clear targets and objectives and communicated to other team members.
Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed stakeholders' expectations.
Launched quality assurance practices for each phase of development Reviewed and maintained working knowledge of related laws and regulations and supported compliance efforts. - Assisted in monitoring and evaluating workflow processes to identify and recommend process improvements.
- Executed record filing system to improve document organization and management.
- Developed strategies to streamline and improve office procedures.
- Assisted development and implementation of new administrative procedures.
- Integrated technology and business operations to identify targeted solutions to stakeholders' issues.
- Prepared presentations to explain revisions, enhancements, and process improvements of the organization's systems and programs.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, and timelines.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Conducted regular reviews of processes and procedures and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
Strategy & Quality Consultant
Eastern Municipality
04.2019 - Current
- Organized and detail-oriented with a strong work ethic.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Gained strong leadership skills by managing projects from start to finish.
Quality Assurance Engineer
Eastern Municipality
08.2018 - 03.2019
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Determined quality department standards, practices, and procedures.
- Established and tracked quality department goals and objectives.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing them in design and production.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Scheduled and chaired quality review meetings to review the effectiveness of performance mitigating risk, improving throughput, and achieving customer satisfaction.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Provided professional services and support in a dynamic work environment.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
Monitor, SQA
Software Quality, Eastern Province Municipality
03.2016 - 07.2018
- Debugging process results
- Investigate the causes of non-conforming software and train users to implement solutions
- Track quality assurance metrics, like defect densities and open defect counts
- Stay up-to-date with new testing tools and test strategies
- Owned quality and traceability standards through Audits
- Preparing and monitoring KPI’s
- Manage & Prepare All annual DOCUMENTS and requirements for digital transformation measurement (QIYAS) FOR 3 YEARS
- Ensured conformity by performing complete verifications
- Created and issued Standard Operating Procedures
- Assessing risks
- Planning ideas to improve E-services quality
- Analyzing the test results
- Identify problem areas
- Improve processes, Planing for how will carry out the (SQA) throughout the project
- Thinking about which set of software engineering activities are the best for project
- Check level of (SQA) team skills
- Using application technology and techniques to achieve high-quality specifications and designs, such as model-driven design
- Find bugs and problems with related software quality through testing activities
- Standards and process deviations are identified and addressed throughout development
Assistant Manager
Al Razi Research & Development
01.2008 - 03.2011
- Khartoum, Sudan
- Planned training schedules, prepared materials and booked necessary rooms and facilities
- Formulated training and development programs to capture measurable improvements
- Tracked impact of training programs against pre-established metrics
- Implemented research findings and client feedback to improve programmed material and delivery
- Organized delivery of specialized training in liaison with external service providers
- Create, manage and update training content and associate compliance audits
- Conduct interviews to screen right skill set for the process
- Monitor progress by Manage and oversee the daily training administrative work such as tracking of participant data, timekeeping, and other
- Administrative tasks as required in a timely & accurate manner
- Responsible for leading and building an implementation plan by Maintaining Project schedules and ensuring launch time frame are met
- Increased accessibility to training workshops and materials by catering to specific requests
- Employee Development:
- Review, analyze, and evaluate complex business systems and user needs
- Formulate systems to parallel overall business strategies
- Write detailed descriptions of user needs, program functions, and steps required to develop or modify programs
- Directly and closely work with the Operation management in implementing new training methodologies, to improve quality & agreed KPIs effectiveness and Business improvement
- Develop programs agenda, timelines and content flow as necessary to deliver effective training to participants with continuously review that agenda to ensure that are covering all
- SOPs topics and addressing all types of training general area that they are subject to, including the specific job/task related to any major new update
- Develop the operation SOPs and training manuals that target tangible results by
- Implement effective and purposeful training methods.
Business Analyst
Union for Information Technology Co. LTD
11.2006 - 12.2007
- Identified workflow bottlenecks and implemented new and improved processes and policies
- Mapped current business and operational processes and offered recommendations for improvement
- Liaised with stakeholders to verify technology alignment, recommending solutions against project specifications
- Improved employee engagement by conducting training classes, holding personal meetings, and leading special workshops
- Conducted interviews with key business users to collect information on processes and user requirements
- Created software solutions with design teams to significantly improve overall functionality and performance
- Collaborated throughout systems development lifecycles, from requirements gathering to production releases
Programmer
Union for Information Technology Co. LTD
08.2002 - 10.2006
- Analyzed project requirements and available resources to establish optimal programming sequence
- Met and exceeded quality targets by constantly verifying developed code for accuracy, efficiency and robustness
- Built simulation systems to model designs, informing development decisions
- Exhibited software development best practices to achieve and surpass
- KPIs
- Investigated software requirements and potential constraints to develop technically feasible designs.
Education
Bachelor of Science -
University of Sciences & Technology
Sudan02.2002
MBA - Risk Management
IBA
LONDON09.2024
Skills
- SKILLS
- Critical Thinking & Problem-solving Skills
- Good Communication Skills
- Strong Time Management Skills
- Lead investigating
- Process validation
- Attention to detail
- Risk assessment
- Excellent time management
- Interpersonal Skills
- Effective communicator
- Strategy preparation
Accomplishments
- ISO 9001/2015 (Quality management systems - Requirements)
- ISO 27001(information security management systems (ISMS)
- ISO 22301:2019 (Business continuity management)
- ISO/IEC 11179-5:2015 (Metadata registries (MDR)
- ISO/IEC 20000:2018 (Information technology Service management)
- ISO 1002 (complaints handling in organizations)
- ISO 10004 (monitor and measure customer satisfaction)
- Enterprise Architecture course
- ITIL Foundation course
- Oracle Analytics Course
- Internal Audit Training (ISO 9001)
- Project Management (PMP) Training
- IoT Security Training
- SPSS Training
- Management Theories
- Personal Productivity
- The Essence of leadership
- Ethics and Ethical Dilemmas
- Cyber Security course
- Online marketing from Google Digital Garage
- Marketing projects through social Media
Timeline
Enterprise Excellency & Governance Consultant
Hail Municipality
02.2023 - Current
Strategy & Quality Consultant
Eastern Municipality
04.2019 - Current
Quality Assurance Engineer
Eastern Municipality
08.2018 - 03.2019
Monitor, SQA
Software Quality, Eastern Province Municipality
03.2016 - 07.2018
Assistant Manager
Al Razi Research & Development
01.2008 - 03.2011
Business Analyst
Union for Information Technology Co. LTD
11.2006 - 12.2007
Programmer
Union for Information Technology Co. LTD
08.2002 - 10.2006
Bachelor of Science -
University of Sciences & Technology
MBA - Risk Management
IBA