Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Zahir Johoran

Zahir Johoran

Dammam,Saudi Arabia

Summary

Dynamic professional with a strong background in diverse disciplines, leveraging creative talents and educational qualifications to drive performance and innovation. Proven ability to contribute quality ideas and professional skills, enhancing team effectiveness and achieving industry goals. Committed to continuous improvement and delivering measurable results in challenging environments.

Overview

26
26
years of professional experience

Work history

Branch manager

Masum Logistics Services Company
Dammam, Saudi Arabia
10.2024 - Current
  • Branch management and operations.
  • Freight forwarding and logistics coordination.
  • Customer relationship management.
  • Team leadership and development.
  • Revenue growth and cost optimization.
  • Compliance with regulations and company policies.
  • Excellent communication and negotiation skills with local and overseas shipping lines and forwarding agent.
  • Liaised with clients, resulting in strong relationships and repeat business.
  • Reviewed and analysed sales data to identify growth opportunities.
  • Resolved customer complaints swiftly, maintaining company's reputation.
  • Managed daily operations to ensure smooth running of the branch.
  • Improved branch productivity by implementing efficient work schedules.
  • Problem-solving and analytical thinking.
  • Time management and organization.
  • Led team meetings with shipping lines to foster communication and collaboration.
  • Identified and resolved operational issues impacting productivity, performance or profitability.

Operation and Pricing Executive

Masum Logistics Services Company
Dammam, Saudi Arabia
12.2023 - 10.2024
  • Answered calls promptly resolving or escalating issues to maintain
    client satisfaction.
  • Handling Import / Export freight from POL to POD.
  • Handling export full operations.
  • Placing queries to various shipping lines, and quoting to customers for freight , clearance and transportation.
  • Supported team members by sharing tools, templates, trackers and
    databases for effective team collaboration and knowledge sharing.
  • Worked with various teams to address operational challenges and find solutions.
  • Communication with suppliers, customers, and internal teams for smooth operations.
  • Problem-solving and resolving import/export operational issues.
  • Worked constructively with sales team generating new business
    opportunities and supporting company growth.
  • Introduced new product lines to increase company visibility in the market.
  • Negotiated favorable contracts for maximized profit margins.
  • Conducted extensive market research for better understanding of competitor strategies .
  • Provided customers with outstanding service, extending relationships for future business opportunities.
  • Created strong relationship with Main and NVOCC Lines for export operational work and ocean rates.

Operation Executive

Yusuf Bin Ahmed Kanoo Co Ltd
Jeddah, Saudi Arabia
08.2014 - 03.2020
  • Scrutinized pre-alert documents from SSC counterparts to facilitate clearance and transfer to Logi-Point bonded area.
  • Maintained accurate records and tracked vessel arrivals, coordinating with shipping lines to prevent delays.
  • Prepared required documents, translated manifests into Arabic, and submitted to relevant departments for processing.
  • Coordinated with Logi-Point staff to deconsolidate shipments upon container receipt following customs inspection.
  • Collaborated with Logi-Point team to deconsolidate shipments post-customs inspection upon container arrival.
  • Managed receipt of containers in bonded zone warehouse, deconsolidating shipments post-customs inspection.
  • Storage collection and released shipments according to customs approvals, ensuring compliance at all stages.
  • Maintained accurate bin locations and conducted housekeeping, generating separate reports for hazardous shipments.
  • Regularly updated shipment statuses in the system for operational accuracy.
  • Identified workflow issues through regular reviews and implemented corrective measures to enhance operations.
  • Supported team members by sharing tools, templates, trackers and databases for effective team collaboration and knowledge sharing, offering additional training as required.
  • Resolved operational issues appropriately and quickly for minimal disruption to workflow.

Logistics Executive

SG Logistics (Pvt) Ltd, DB Schenker, Lanka
Colombo, Sri Lanka
06.2009 - 07.2014
  • Led Local Handling department as second-in-charge, supervising over 12 staff members at DB Schenker Sri Lanka.
  • Coordinated customs compliance and transport logistics to achieve KPIs.
  • Collaborated with shipping lines and airlines for optimal delivery solutions within tight deadlines.
  • Facilitated smooth operations for import and export shipments, including customs clearance.
  • Managed key accounts for prominent clients such as De La Rue and Huawei, Dialog, Mobitel, Sri Lanka Telecom and all Telecommunication service providers.
  • Supported documentation processes to streamline operational efficiency.
  • Oversaw logistics activities for major telecommunications providers, ensuring adherence to specifications.
  • Streamlined documentation processes to enhance overall operational performance.
  • Coordinated logistics activities across various telecommunications service providers, maintaining high standards.

Import/ Export Executive

International Cargo Services (Pvt) Ltd
Colombo, Sri Lanka
09.1999 - 06.2009
  • Import and export operations management.
  • Documentation and compliance.
  • Coordination with freight forwarders, customs brokers, and logistics providers.
  • Staff management and correspondence with customers for imports & exports
  • Handling of export & import, Shipment tracking and monitoring.
  • Communication with suppliers, customers, and internal teams.
  • Problem-solving and resolving import/export issues.
  • International trade regulations (e.g., HS code, tariff classification)
  • Customs online declaration submission (Electronic data input)
  • Import cargo clearance (FCL/ LCL and Air freight)
  • Resolved issues related to customs clearance swiftly, maintaining seamless workflow.

Education

Diploma - Computer Hardware engineering

British Informatics of Computer Technology
2008

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Sri Lanka Customs Colombo
2002

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Zahira College
1993

Skills

  • Freight forwarding and logistics expertise
  • Leadership and team management
  • Excellent communication and negotiation skills
  • Problem-solving and analytical thinking
  • Time management and organization
  • Skills in computer Information technology and Microsoft office
  • Well knowledge of Tariff Classification (Harmonized System codes)
  • Good skills in making invoices and inventory report for ware Housing
  • A very good knowledge of Microsoft excel using formulas
  • Teamwork, Customer service, Problem-Solving, Leadership
  • Branch operations, Staff recruitment, Recruitment and training, Problem solving and Business development

Languages

English
Upper intermediate
Arabic
Upper intermediate
Hindi
Intermediate
Tamil
Native

Timeline

Branch manager

Masum Logistics Services Company
10.2024 - Current

Operation and Pricing Executive

Masum Logistics Services Company
12.2023 - 10.2024

Operation Executive

Yusuf Bin Ahmed Kanoo Co Ltd
08.2014 - 03.2020

Logistics Executive

SG Logistics (Pvt) Ltd, DB Schenker, Lanka
06.2009 - 07.2014

Import/ Export Executive

International Cargo Services (Pvt) Ltd
09.1999 - 06.2009

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Sri Lanka Customs Colombo

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Zahira College

Diploma - Computer Hardware engineering

British Informatics of Computer Technology

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