Zahra Taher Al Ibrahim
Riyadh,Saudi Arabia
Summary
Highly organized and results-driven professional with extensive experience in administration and operations management. Skilled in optimizing workflows, managing office operations, and ensuring compliance with policies. Proficient in data analysis, reporting, resource planning, and inventory management, with a strong ability to streamline processes and improve efficiency.
With a background in coordinating cross-functional teams, handling document control, and overseeing scheduling, I consistently ensure smooth day-to-day operations. Additionally, I bring technical expertise in Python programming and Power BI, leveraging data to drive process improvements. Currently pursuing a Bachelor’s degree in IT, I am eager to contribute my skills to a dynamic and growth-oriented organization.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Customer Service
Tanmiah
Riyadh, Riyadh Region
2021.01 - Current
- Delivered exceptional customer service by resolving issues efficiently and maintaining high levels of customer satisfaction.
- Managed call queues effectively, ensuring prompt responses and reducing customer wait times.
- Collaborated with various departments to improve service delivery and streamline operations.
- Trained and mentored new team members, contributing to faster onboarding and consistent service quality.
- Implemented process improvements based on customer feedback, enhancing the overall service experience.
- Maintained accurate records of customer interactions and consistently achieved high satisfaction ratings.
Administration & Operations
Ninty
Riyadh, Saudi Arabia
2025.07 - Current
- Coordinated the issuance and tracking of employee and visitor badges, ensuring timely access management and strict compliance with security protocols.
- Managed visitor registration, access permits, and ID verification, maintaining adherence to company policies and security guidelines.
- Prepared and updated comprehensive operational reports using Excel and Power BI, providing data-driven insights for operational analysis and decision-making.
- Verified employee information and ensured the accuracy and consistency of data across internal systems, supporting seamless operational functionality.
- Maintained organized inventory records for office supplies and basement storage, ensuring efficient stock management and resource allocation.
- Created and managed digital forms for visitor and staff data collection, streamlining processes and enhancing operational efficiency.
- Handled official correspondence and email communications with internal departments and external entities, ensuring clear and timely information flow.
- Organized documentation, filing systems, and compliance records, maintaining proper documentation in accordance with company and regulatory standards.
- Supported daily administrative operations and facility coordination, contributing to smooth business operations and facility management.
- Assisted management with operational follow-ups and reporting, ensuring tasks were tracked and deadlines met for continuous workflow improvements.
Sales representative
Ahlan Modern Travelers Services Co
Riyadh, Saudi Arabia
2021.02 - 2022.02
- Enhanced showroom visibility by actively engaging with customers and promoting high-demand products.
- Identified customer needs and provided tailored product recommendations, driving sales and customer satisfaction.
- Capitalized on up-sell and cross-sell opportunities, boosting overall revenue and meeting sales targets.
- Maintained strong customer relationships, ensuring repeat business and customer loyalty.
- Provided expert product knowledge and exceptional service, consistently exceeding sales goals.
Education
High School -
Sawda bint Rama
Saudi Arabia 2018.06 - 1 2020
Bachelor of Technology - Information Technology
Saudi Electronic University
Riaydh 01/2024 -
Skills
Technical Skills
- Python Programming
- Data Analysis
- Reporting
Administrative and Operational Skills
- Office Administration
- Calendar and Scheduling Management
- Meeting Coordination and Management
- Record Keeping and Document Preparation
- Filing and Documentation Systems
- Inventory and Supplies Management
Operational Efficiency and Process Improvement
- Workflow Optimization
- Process Improvement
- Resource Planning
Compliance and Policy Management
- Policy Adherence and Compliance
- Attention to Detail
Soft Skills
- Time Management and Prioritization
- Coordination and Collaboration
Certification
- Microsoft Excel - Data Analytics Professional Certificate Trained in advanced Excel functions, Pivot Tables, data cleaning, and dynamic reporting for business and admin analysis.
- Microsoft Power BI – Data Visualization & Dashboard Design Trained in building interactive dashboards, data modeling, Power Query, and KPI visualization for management reporting.
LANGUAGES
Arabic
Native
English
Fluent
Affiliations
- Make Up Artist
- Puzzel Solving
- Traveling
Timeline
Administration & Operations
Ninty
2025.07 - Current
Sales representative
Ahlan Modern Travelers Services Co
2021.02 - 2022.02
Customer Service
Tanmiah
2021.01 - Current
High School -
Sawda bint Rama
2018.06 - 1 2020
Bachelor of Technology - Information Technology
Saudi Electronic University
01/2024 -