ZAHRA M. ALSHEHRI

· Maintain brand and operational standards (visual, cleanliness)

· Understands the cultures and ensures compliance with all Values & Behaviors, store operational standards

· Always displays a “customer first” mindset

· Assists customers in finding out-of-stock items via catalog or on line, by using back-order capability, or by finding substitutions for out-of-stock items (understands and leverages in-store kiosk

· Possesses a strong character/ethical core - distinctly knows the difference between doing what is right vs

· Engage with customers in our stores, from assessing the customers’ needs to offering assistance whenever needed

· Be flexible in performing a variety of duties

· Introducing our products to the clients

· Giving advice about fashion and trends

· Helping with visual merchandising tasks

• Handle cash, credit transactions with customers
• Scan goods and collect money
• Ensure pricing is correct
• Issue change, receipts, refunds, or tickets
• Redeem stamps and coupons
• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
• Resolve customer complaints, guide them, and provide relevant information
• Greet customers when entering or leaving establishment
• Keep reports of transactions
• Answer customers' questions and get a manager if answer doesn't solve the issue
• Provide excellent customer service to ensure satisfaction
• At the end of the shift, make sure that the sales report matches the amount in cash