Zaib Ashraf
Riyadh
Summary
Accomplished Operations Supervisor with a keen eye for strategic improvement. Eager to leverage leadership, problem-solving, and data analysis skills as an Operations Manager. Passionate about building high-performing teams and achieving operational efficiency for long-term success.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
BARQApp
01.2022 - Current
- Oversaw and monitored delivery operations across KSA, including 60+ remote areas, consistently achieving a 98% on-time performance rate to maximize profitability.
- Managed and optimized pickup workflows for approximately 300 merchants across Riyadh, Jeddah, and Dammam, streamlining express logistics processes.
- Directed inventory control for 25+ merchants, maintaining accurate and up-to-date data for complete transparency throughout the supply chain.
- Streamlined end-to-end operational workflows, encompassing order scanning, warehouse sorting, area-wise segregation, dispatch, and final delivery.
- Led and managed a team of over 50+ staff, including operations admins, dispatchers, couriers, first-mile, and line-haul drivers, fostering a cohesive and high-performance work environment.
- Conducted daily morning meetings with all staff before order dispatch to discuss potential issues, resolve delivery flows, and address mistakes.
- Participated in strategic meetings with vendors to optimize delivery performance and utilized various communication tools to resolve all exception cases efficiently.
- Maintained a proactive safety environment and implemented preventative measures to minimize accidents and incidents within the operation.
- Reported operational performance and presented new ideas and techniques to the Directors and Chief Operating Officer for enhanced profitability and adaptability.
- Developed and executed training programs for new hires on delivery protocols, company policies, and workplace safety, ensuring compliance.
- Collaborated closely with HR on staffing, vacation planning, and workplace compliance to maintain operational continuity.
- Managed fleet maintenance, ensuring optimal condition of all transport assets through timely servicing, cleanliness standards, and safety checks.
Team Leader
FedEx, TNT Express
01.2017 - 01.2022
- Directed daily ground team operations, ensuring real-time visibility and efficient workflow across the base by actively guiding and supporting team members.
- Oversaw fleet management for 40+ routes, ensuring 100% operational readiness and adherence to delivery deadlines through proactive coordination with external vendors for maintenance and replacement.
- Developed and maintained Key Performance Indicators (KPIs) and Standard Operating Procedures (SOPs) across all operational areas, including warehouse and routing, contributing significantly to continuous improvement and consistent service standards.
- Controlled Air Import Protocol (AIP) shipments by conducting regular physical counts and reconciling data daily, ensuring prompt release and smooth customs clearance for inbound freight and warehouse entry.
- Managed daily reconciliation processes and data rectification for credited and DDP shipments, maintaining minimal outstanding levels and supporting accurate financial close for all base-level delivery services.
- Optimized the flow of goods through the warehouse, from initial receiving to final dispatch, emphasizing efficient order fulfillment of packing material to customers.
- Resolved complex logistics and delivery system issues in collaboration with couriers, Customer Service, and Sales teams, ensuring efficient resolution of all operational exceptions within the base and immediate areas.
- Maintained comprehensive operational reports, process documentation, and training/safety records for base operations, ensuring continuous compliance and a well-trained, safe workforce.
- Led and mentored a team of 15+ ground operations staff, driving high service standards through effective task allocation, performance monitoring, and coaching across base activities.
- Directed and optimized delivery operations for over 40 Out of Delivery Area (ODA) locations, expanding regional delivery reach and ensuring timely, accurate last-mile service beyond the main base.
- Managed and coordinated a network of 13+ couriers and 2 ODA vendors, ensuring seamless dispatch, delivery management, and service continuity for extended delivery zones.
- Coordinated daily dispatching of orders to remote ODA locations, consistently achieving timely delivery and maintaining high-accuracy records to minimize shipment loss and optimize extended fulfillment.
- Implemented and enforced rigorous delivery security procedures, including gate pass management for sensitive areas and ODA shipments, safeguarding high-value cargo during transit.
- Managed the swift and accurate transfer of collected & return shipments to the Export Team, optimizing export logistics flow and ensuring efficient outbound fulfillment, including returns from ODA.
- Fostered a customer-centric culture within the operational team, directly overseeing last-mile operations and coordinating customer service functions to enhance overall delivery experience, including ODA interactions.
Store Manager
Skechers USA, Inc
01.2015 - 01.2017
- Managed stock allocation and distribution, ensuring accurate fulfillment of inventory requests for retail stores and customers.
- Played a key role in launching new store locations in Jeddah, coordinating stock transfers.
- Monitored inventory levels in real time to minimize shortages and optimize warehouse stock availability.
- Processed and dispatched orders efficiently, leveraging both company fleets and direct warehouse shipments to meet deadlines.
- Identified opportunities for operational improvements, proposing actionable solutions to senior management to enhance efficiency.
Education
Masters Of Computer Science -
Virtual University
01.2025
IOSH (Health & Safety) -
UK
OSHA - undefined
USA
NEBOSH - undefined
UK
Dangerous Goods (IATA Certified) - undefined
FedEx
Bachelor of Commerce - undefined
Punjab University
01.2012
Digital Transformation For Agile Organizations
Duke University
07-2025
Leadership in Multinational, Cross-Cultural Teams
University Of California
07-2025
Skills
- Operations Management
- Team Leadership
- KPI Development & Monitoring
- Route Optimization
- IATA Dangerous Goods Certified (FedEx)
- Occupational Health & Safety (OHS)
- Warehouse Management Systems (WMS)
- Warehouse operations
- Project planning
References
Mohammad, Saqlain, BARQ Fleet. Ops Director, saqi101@outlook.com, +966500552468, Phone: Email : +966500552468
Language
English
Urdu/Hindi
Arabic
Hobbies and Interests
Traveling, Reading, Sports
Timeline
Operations Supervisor
BARQApp
01.2022 - Current
Team Leader
FedEx, TNT Express
01.2017 - 01.2022
Store Manager
Skechers USA, Inc
01.2015 - 01.2017
OSHA - undefined
USA
NEBOSH - undefined
UK
Dangerous Goods (IATA Certified) - undefined
FedEx
Bachelor of Commerce - undefined
Punjab University
Masters Of Computer Science -
Virtual University
IOSH (Health & Safety) -
UK
Digital Transformation For Agile Organizations
Duke University
Leadership in Multinational, Cross-Cultural Teams
University Of California
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