ZAID ABO TOUK ALREFAEI, PMP®

Overview: Lead the Corporate Operations and Business Support functions for SETS Riyadh Headquarters, overseeing administration, procurement, logistics, facilities, government relations, and executive support to ensure operational excellence and business continuity.

• Directed daily corporate operations for executive management and multiple business units to enhance operational efficiency.
• Drove continuous improvement across administration, logistics, procurement, and corporate services.
• Reduced operational costs by 20% through supplier talks and process tuning.
• Handled procurement activities exceeding SAR 500000 annually with cost control and compliance.
• Built and maintained relationships with more than 50 suppliers and service providers.
• Managed 10 direct employees and guided 3 cross-functional staff members, fostering collaboration and improving team performance.
• Oversaw maintenance, utilisation, compliance, and transport planning for 18-vehicle fleet, ensuring operational readiness and cost-effectiveness.
• Developed travel and asset-custody procedures to strengthen governance and control.
• Established Riyadh headquarters, covering facilities setup, vendor onboarding, and readiness.
• Prepared executive reporting, including KPIs, budgets, and operational performance dashboards.
• Coordinated with banks, legal advisors, landlords, and Saudi government authorities.
• Planned and delivered the 20th anniversary corporate celebration with executive recognition.

Project: Consulting services for the management of the King Abdullah Project (Emmar Makkah ) (PMO)

Client: Royal Commission for Makkah City & Holy Sites (RCMC)

• Facilitated stakeholder engagement activities to align project objectives and enhance collaboration across strategic infrastructure projects.
• Coordinated communication among government entities, consultants, contractors, and project teams to streamline project execution and resolve issues effectively.
• Developed and monitored Stakeholder Engagement Plans.
• Supported PMO activities, project reporting, invoicing, and executive presentations.
• Coordinated technical meetings and facilitated issue resolution between project stakeholders.
• Maintained timely communication and documentation to support seamless project delivery and stakeholder awareness.

Project: Establishment of Project Management

Client: Makkah Province Development Authority (MPDA)

• Coordinated multidisciplinary project teams for successful delivery of complex PMO projects.
• Managed project administration, reporting, invoicing, documentation, and client communications to ensure project alignment and transparency.
• Supported project managers in planning, execution, budgeting, and stakeholder coordination.
• Organised training programs to enhance team skills and knowledge. and workshops, overseeing logistics and project office administration to enhance team capability.
• Oversaw project correspondence to ensure clear communication among stakeholders., document control, and monthly executive reports.
• Coordinated communication between all parties, including consultants, clients, and contractors.

Project: Ajyad Crowd Management Project -Phase II, Saudi Arabia

Client: Public Investment Fund (PIF)

• Services: Stakeholder Coordination, Risk Assessment, Traffic Analysis, Site Studies & Surveys, Data Collection & Analysis
• Role:
• Coordinated with all project parties to ensure alignment and effective communication
• Conducted interviews and meetings to gather critical data and insights for project development
• Collaborated with stakeholders to prepare comprehensive reports and presentations that informed project decisions
• Tracked project invoices to ensure timely payments.
• Project Type: Transport Planning

Project: Supervision of the Operation and Maintenance Contracts of Roads in Riyadh Region, Saudi Arabia

Client: Ministry of Transport and Logistics Services (MoTLS), KSA

Key Achievement

Led multidisciplinary supervision team of 25 engineers and technical staff across three maintenance regions in Saudi Arabia, ensuring effective project oversight.

Outlined responsibilities for project management and supervision.

• Managing road maintenance supervision contracts.
• Monitored contractor performance, ensuring compliance with quality and safety standards.
• Reviewing technical submissions and engineering drawings.
• Approving contractor invoices.
• Reporting directly to the client.
• Coordinating with government authorities.
• Ensuring quality, safety, and contractual compliance.
• Assisted in identifying and managing project risks to enhance safety. and operational improvements.

Project: Master plan and fencing

Client:King Abdullah City for Atomic and Renewable Energy (K.A.CARE ).

Coordinated with contractor and project administration on K.A. Care surveys.

Prepared weekly progress reports and supervised site works execution closely.

Followed up on proposed modifications and implemented agreed changes.

• Implemented design strategies to boost company's market presence.
• Prepared detailed sketches using digital and traditional mediums, brought ideas to life.
• Participated in client meetings directly, clarified design objectives.
• Enhanced website usability with intuitive interface design.

Project: Increase electrical power in Jeddah port project

Client: Jeddah Islamic port

Supervised electrical infrastructure works, ensuring compliance with project specifications and quality requirements while coordinating contractors and monitoring construction activities.

Coordinated project planning, reporting, contractor engagement, and documentation to ensure project alignment and clarity.

Maintained an organised filing system for all project documents, enhancing accessibility.

Conducted thorough quality checks on deliverables before submission.

Delegated tasks among team members effectively, promoting productivity.