Zaid Al-Qahtani

• Monitored and updated software certifications for full compliance.
• Maintained system security through regular testing and servicing.
• Upgraded hardware and software regularly for optimised systems performance.
• Recruited, trained and managed IT teams to continually meet service user needs.
• Liaised with service users and business managers to meet computing requirements
• Liaised with service users to ascertain necessary system improvements.
• Supported team by demonstrating respect and willingness to help.
• Anticipated and prevented issues with technical infrastructure to minimise downtime.
• Resolved complex issues swiftly using advanced problem-solving skills whilst working within the ServiceNow environment.
• Streamlined contract administration process for improved efficiency.

● engaged in continuous self-directed learning to expand knowledge beyond standard curriculum.

● Demonstrated adaptability by successfully balancing part-time work commitments with academic responsibilities.

● Asked intelligent questions during class discussions, contributing to group learning.

● Sourced and distributed articles in demand to meet departmental needs.