Zainab Alhalaiay
Process Improvement Specialist
Summary
Quality and Project Management professional with 5+ years of experience in ISO 9001:2015 compliance, process improvement, and KPI-driven performance systems. Certified in Six Sigma, Internal Auditing, and Strategic Leadership. Recognized for delivering measurable results through data-driven insights and effective cross-functional collaboration. Looking to grow within a values-driven organization that prioritizes innovation, work-life balance, and professional development
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Process Improvement Specialist
NAPCO National
09.2024 - Current
- Develop and track departmental KPIs, achieving strategic performance targets
- Lead process improvement initiatives by analyzing and optimizing workflows, collaborating with management to boost productivity and ensure consistent process adherence
- Lead internal ISO 9001:2015 audits across multiple departments and ensure timely closure of both internal and external non-conformities
- Spearhead Voice of Customer (VOC) and performance optimization projects
- Organize and lead management review meetings and cross-departmental alignment
- Enhance teams performance by providing ongoing training, support, and guidance on best practices in ISO 9001:2015.
Process Improvement Senior Coordinator
NAPCO National
10.2020 - 09.2024
- Monitored and reported on departmental KPIs, supporting data-driven decisions to help achieve strategic performance targets
- Contributed to process improvement initiatives by analyzing and optimizing workflows, collaborating with management to boost productivity and ensure consistent process adherence
- Supported in internal ISO 9001:2015 audits across multiple departments and ensure timely closure of both internal and external non-conformities
- Coordinated with Voice of Customer (VOC) and performance optimization projects
- Organized and facilitate management review meetings and promote alignment between departments on key process and performance objectives
Senior Personnel Officer
NAPCO National
04.2019 - 09.2020
- Provided administrative support to senior executives.
- Designed and maintained an effective filing system for data management.
Cooperative Education Student
Saudi Aramco
06.2018 - 09.2018
- Upgraded manpower business plan database using Microsoft Access.
- Prepared reports for controllable cost tracking, manpower analysis, and chemicals usage.
Education
Bachelor of Science - Management Information Systems
Prince Mohammed Bin Fahad University
Khobar, KSA08-2018
Skills
- Leadership and communication
- Strategic and analytical thinking
- Negotiation and conflict resolution
- Independent and collaborative work style
- ISO 9001:2015 auditing and compliance
- Process mapping and optimization
- Root cause analysis and risk management
- KPI tracking and reporting
- Microsoft Office: Visio, Excel, PowerPoint, Word
- EPM software
- SQL, Java, C#, system analysis and design
Websites
Certification
Certified KPI Professional
Skills
Leadership and team management, Strategic and analytical thinking, Strong communication skills, Negotiation and conflict resolution, Independent and collaborative work style, ISO 9001:2015 auditing and compliance, Process mapping and optimization, Root cause analysis and risk management, KPI development and tracking, Microsoft Office (Word, Excel, PowerPoint, Visio), Enterprise Project Management (EPM) software, SQL, Java, C#, System analysis and design, Data collection, management, and analysis
Awards
- Employee of the Year, 2024, NAPCO National
- Employee of the Year, 2021, NAPCO National
References
Available upon request.
Accomplishments
- Contributed to the successful ISO 9001:2015 certificate renewal in 2022 by independently supporting quality assurance and internal audit activities across 15+ departments, with limited prior experience and minimal supervision.
- Helped improve dashboard accuracy by 90% in 2024 by identifying issues with NAPCO warehouses,manufactories and offices contracts and licenses number reporting and implementing effective corrective and preventive actions.
- Assisted in developing and refining over 30 business processes across functions such as Administration, Attendance, Payroll, Compliance, HR, Logistics, and Talent Acquisition, contributing to smoother workflows and better standardization.
Timeline
Process Improvement Specialist
NAPCO National
09.2024 - Current
Process Improvement Senior Coordinator
NAPCO National
10.2020 - 09.2024
Senior Personnel Officer
NAPCO National
04.2019 - 09.2020
Cooperative Education Student
Saudi Aramco
06.2018 - 09.2018
Bachelor of Science - Management Information Systems
Prince Mohammed Bin Fahad University
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