Zainab AlMattar
Saihat,Saudi Arabia
Summary
Solution-oriented credit collector manages financial documentation and transactions. Achieves targets using problem-solving mindset, forming practical solutions to help customers comply with repayment plans. Diplomatic communicator maintains professionalism and tact when navigating heated discussions.
Overview
12
12
years of professional experience
Work History
Credit Collector
Fugro-Suhaimi Company
Dammam al Khaldyah
12.2021 - 01.2025
- Contact Debtors: Reach out to individuals or businesses with outstanding debts via phone, email, or mail to inform them of their account status
- Negotiate Payment Plans: Work with debtors to establish feasible repayment plans while ensuring compliance with company policies and regulations
- Record Keeping: Maintain accurate and up-to-date records of all communications with debtors and collection efforts in the database
- Follow-Up: Conduct regular follow-ups with debtors to ensure payment commitments are met and to encourage timely payments
- Resolve Disputes: Address and resolve any disputes or inquiries related to outstanding debts in a professional manner
- Compliance: Stay informed about and comply with federal and state debt collection laws and regulations to ensure ethical collection practices
- Reporting: Generate and analyze reports on collection progress and account status to provide updates to management
- Collaboration: Work closely with other departments, such as customer service and finance, to coordinate collection efforts and share relevant information
- Customer Service: Provide excellent customer service to maintain positive relationships with debtors and handle sensitive situations with empathy
- Created solutions to overcome obstacles impacting customers' ability to repay debt.
- Handled challenging customer disputes calmly, ensuring a satisfactory resolution was reached.
Senior Accounts Receivable, Collection Officer, Operation Officer
Khusheim Company of Industrial Equipment
07.2015 - 01.2020
- Receiving all delivery notes from warehouse people or salesman and keep it ready for invoicing
- Receiving all ex works from the Indian office to be closed in IFS
- Following with the customers and our salesman if the material received or not
- Doing any RMA (return material) for rejected material received from the customers after a confirmation from the warehouse team
- Submission of the invoices through (MPC-MAC-SEC-SABIC-ARAMCO) portals
- Checking daily statements of accounts
- Follow with customers about overdue invoices
Reservation Agent
Doubletree by Hilton Hotel
Dhahran
12.2013 - 10.2014
- Processes reservations by mail, telephone and fax
- Processes reservations from the sales office and travel agents
- Knows the credit policy of the hotel and how to code each reservation
- Prepares letters of confirmation
- Communicate reservation information to the front desk
- Understand the hotels policy on guaranteed reservations and no show
- Handles daily correspondence
- Inquiries and makes reservations as needed
- Makes sure that files are kept to date
- Maintains a clean and neat appearance and work area at all times
- Promotes goodwill by being courteous, friendly, and helpful to guests, managers and fellow employees
- Getting information about areas of interest in order to target more clients in particular seasons
- To be aware of front office procedures and assist with reception duties when required
- To be fully aware of health and safety, fire and bomb threat procedures
- Willing to undertake any reasonable request made by management in any other areas of the house
- Contributed to the opening of the hotel and awarded as employee of the month twice
English Teacher
Safwa Intermediate School
01.2013 - 03.2013
- Classroom management
- Behavior management
- Knowledge of national curriculum
- Preparing exams & quizzes
- Preparing daily class
Education
Bachelor degree - English language (literature)
University of Dammam
Skills
- Arabic typing
- English typing
- ERP user (Oracle)
- MS-Excel
- MS-Word
- MS-Outlook
- MS-Power Point
- Ability to work under pressure
- Teamwork
- Patience and persistence
Custom
Total Quality Management, 16 hours
Personal Information
- Date of birth: 09/01/88
- Nationality: Saudi
Timeline
Credit Collector
Fugro-Suhaimi Company
12.2021 - 01.2025
Senior Accounts Receivable, Collection Officer, Operation Officer
Khusheim Company of Industrial Equipment
07.2015 - 01.2020
Reservation Agent
Doubletree by Hilton Hotel
12.2013 - 10.2014
English Teacher
Safwa Intermediate School
01.2013 - 03.2013
Bachelor degree - English language (literature)
University of Dammam
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