ZAINAB ALSAYOUD

• Working as an Admin for Freshdesk and Pipeline systems.
• Currently administering Freshdesk and Pipeline systems to optimize operational efficiency.
• Skillfully preparing new devices for deployment, ensuring seamless integration into the organizational infrastructure.
• Providing responsive IT helpdesk support to address and resolve technical inquiries and challenges promptly.
• Currently overseeing the registration process for new employees' fingerprints to enhance security measures and streamline onboarding procedures.

• Managed the ERP system (Focus program) and handled installation, troubleshooting, and backups.
• Administered and configured POS systems, Active Directory, Microsoft Office 365, Windows environments, and MATRIX fingerprint systems.
• Monitored and maintained server status, fingerprint machines, printers, scanners, and Hikvision camera systems.
• Trained new IT staff and provided IT helpdesk support. Served as the Aloha system administrator and authorized telecom requirements.
• Served as the Aloha system administrator and authorized telecom requirements.
• Created new employee profiles and monitored store sales, resolving discrepancies.
  
  

During my summer internship as an IT trainee in the Health Information System department, I conducted computer formatting, managed user permissions, familiarized myself with the Health Information System software, understood the hospital network infrastructure, and successfully completed the training program.