Zainab A Alramel
Dammam,Saudi Arabia
Summary
Highly skilled professional with a strong background in proactive initiative taking, time management proficiency, and organizational efficiency. Demonstrates exceptional Microsoft Office Suite proficiency and stress tolerance strength. Committed to leveraging these skills to drive productivity and achieve organizational goals.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Reservations manager
TULIP INN - ALRIMAL Hotel
Dammam
11.2024 - 03.2025
- Negotiated rates with travel agencies to maximize profit margins.
- Maintained excellent communication with guests prior to arrival for smooth check-in process.
- Developed promotional strategies for higher room occupancy during off-peak seasons.
- Kept up-to-date inventory records to avoid overbooking or underbooking issues.
- Coordinated staff schedules for optimal efficiency.
- Monitored competitor activities for benchmarking hotel services and pricing strategy.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
Customer service representative
Alkhashi Advertising and Publicity
Khobar, Eastern Province
09.2024 - 11.2024
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Participated in team meetings sharing best practices for improving service delivery.
English teacher
Somou private School
Dammam
01.2024 - 08.2024
- Fostered a positive learning environment with clear classroom management strategies.
- Taught advanced grammar lessons improving overall language proficiency.
- Prepared students for standardized tests, contributing to their successful performance.
- Prepared comprehensive feedback and revision plans for students.
Education
Bachelor degree - English language
Imam Mohammed Bin Saud Islamic University
Alhasa city 09.2018 - 01.2024
Skills
- Proactive initiative taking
- Time management proficiency
- Organizational efficiency
- Microsoft office suite proficiency
- Stress tolerance strength
Certification
- Work Stress Management skills course.
- Secretarial skills course.
- Microsoft excel advance course.
- Communication & interpersonal skills course.
- Legal translation course.
Languages
English
Fluent
Arabic
Native
Timeline
Reservations manager
TULIP INN - ALRIMAL Hotel
11.2024 - 03.2025
Customer service representative
Alkhashi Advertising and Publicity
09.2024 - 11.2024
English teacher
Somou private School
01.2024 - 08.2024
Bachelor degree - English language
Imam Mohammed Bin Saud Islamic University
09.2018 - 01.2024
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