Zain Ul Abbadeen

• Lead and manage a team to keep daily operations running smoothly.
• Delegate tasks, monitor performance, and guide support when issues appear.
• Conduct regular training sessions to keep team members current.
• Carry out routine inspections to spot problems early and act.
• Check teams follow customer standards, safety protocols, and regulatory requirements.
• Run routine audits and quality checks to maintain agreed standards.
• Communicate with customers and internal departments on timelines and expectations.
• Handle customer concerns, manage escalations, and resolve within SLA.
• Prepare progress and team performance reports for senior management.
• Share progress reports with customers to support satisfaction.
• Document incidents, safety hazards, and regulatory violations, then take action.
• Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
• Oversaw daily operations, ensuring compliance with health and safety regulations.
• Monitored worker behaviours and enforced standards for consistent safety protections.
• Identified and resolved staff and resource deficiencies impacting project.

• Recommending actions to improve project progress toward agreed project goals.
• Using project management tools and techniques for consistently positive outcomes.
• Delivering key project objectives within agreed budgets, timelines, and standards.
• Building relationships with stakeholders across diverse teams and organisations.
• Acting as a single point of contact for stakeholder questions.
• Actioning customer feedback to support ongoing service improvements.
• Resolving customer complaints escalated by staff to completion.
• Monitoring staff performance and setting targeted improvement plans.
• Preparing the weekly reports and submitting to the customer for progress overview.
• Handling the help desk department for day-to-day support.
• Making dispatcher duty rosters and weekly off-plans for consistent coverage.
• Ensuring help desk dispatch guidelines are followed for smooth operations across the kingdom.

Managing the monthly PMR Plan

Providing guidance to the field team to perform PMR

Coordinating with customers Account Manager and STC for arranging access.

Coordinating with NOC to confirm the status of nodes or reporting to open TT for any fault found onsite

Coordinating with District STC to take approval for updating the database.

Preparing Weekly progress report to share with STC.

Preparing Monthly justification Report.

Manage teams for day-to-day operations and consistent shift coverage.

Run office administration workflows for daily documents and stationery needs.

Supervise warehouse routines for stock movement, picking, and storage accuracy.

Answering queries and submitting reports.

Monitored team performance, identifying areas for improvement and implementing corrective actions.

Evaluated team performance and provided constructive feedback to improve daily goal achievement.

Delivered quality service with friendly and professional demeanour.

Manage office administration through organised filing and daily document checks.

Coordinate office document control, arranging updated printing and secure storage.

Oversee warehouse operations, moving goods, handling stock, and keeping layouts tidy.

Manage vehicle records, and following with teams for their assignments.

Direct team movements between stations to keep workflows running smoothly.

Track project petty cash spends and complete regular reconciliation checks.

Answer queries and submit agreed reports on scheduled dates.

Managing Teams for daily operations.

Managing office Work

Managing Warehouse

Answering queries and submitting reports.

Managing Petty Cash

• Testing and troubleshooting of multi-vendor routers, switches, and other interconnected devices
• Supervised optical fiber operation team to check end-to-end connectivity
• Providing technical support to fix access network problems e.g., MSAN/OLT connectivity issue
• Operation & Maintenance of customer premise switches
• E.g., Cisco ME3xxx Series/ Huawei 1500 Series
• Operation & Maintenance of various JUNIPER ROUTERS and switches (MX960 (edge), MX480 and EX4200 series)
• Ensured end-to-end testing for service availability of SDH&DWDM nodes
• Operation & Maintenance of STC Short Haul & Long-Haul Transmission Network
• Troubleshooting alarms raised by NMS regarding SDH/DWDM/Data networks
• Preventive and corrective maintenance (PM&CM) of Huawei, Siemens, NSN, Juniper and Cisco NEs
• Software/IOS up-gradations, system backup and patches of multi-vendor Network elements
• Experienced with various test equipment, e.g
• SDH and IP/Ethernet analyzers, E1 Tester, BER Tester, Optical power meter, Optical source meter, variable attenuator and OTDR
• Operation and maintenance of DDN NEs (TELLABS 8150, TELLABS 8160) up to Customer end
• Coordinated with Electro-mechanical and optical fiber team during different faults
• LAN/WAN troubleshooting to isolate and diagnose common LAN/WAN problems
• Performing Maintenance down Times (MDT's) and Threatening Conditions (TCN)
• Submitting activity reports after completing assigned job.

• Troubleshooting system and network problems and diagnosing and solving hardware/software faults
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Installation and maintenance of VPN Circuits for corporate sector
• Creating user, updating ACLs, configuring sharing rules
• Provide support using multiple PTCL software Siebel CRM, Billing & Customer Care (BNCC), Authentication, Authorization & Accounting (AAA) portal, PTCL DSLAM and Support Console
• Looking after BNCC for provisioning to achieving company targets
• Managed technical team for installation, maintenance and support in Broadband, IPTV, BVPN, VDSL, BDSL and Static IP
• Operation and maintenance of PTCL intranet network in Gujranwala region
• Providing remote technical support, including identifying problem incidents with their subsequent resolutions
• Troubleshooting and fault diagnosis of Routers and Switches through Remote TELNET/SSH

• Certification done by Cisco

GPA: 3.2/4