Zakia Mahmodi
Adelaide
Summary
Dynamic Operations Specialist with a proven track record at Optus, excelling in operational efficiency and cross-functional communication. Adept at project management and team collaboration, I have successfully streamlined processes, enhancing workflow and achieving timely project completions. Committed to problem-solving and fostering teamwork, I drive results in fast-paced environments. Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Overview
5
5
years of professional experience
Work History
Operations Specialist
Optus
07.2025 - Current
- Assisted in daily operational tasks to ensure smooth workflow and efficient processes.
- Supported team members in utilizing project management software for task tracking and coordination.
- Engaged in training sessions to develop skill set related to operational procedures and best practices.
- Collaborated with cross-functional teams to streamline communication and enhance project execution.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Sales Consultant
Optus
09.2024 - 07.2025
- Engaged customers to identify needs and recommend appropriate products.
- Assisted in managing inventory and ensuring product availability.
- Developed knowledge of product features to enhance customer experience.
- Processed transactions accurately and efficiently at point-of-sale systems.
- Resolved customer inquiries and concerns to ensure satisfaction.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Crew Member
Hungry Jack's
04.2020 - 03.2024
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Operated point-of-sale system efficiently to process transactions and manage cash flow.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Prepared food items according to quality standards, ensuring compliance with health regulations.
- Assisted in training new crew members on operational procedures and best practices.
Education
Bachelor of Science - Nursing
UNSIA
Adelaide, SA03-2027
High School Diploma -
OLSH
Adelaide, SA11-2019
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Experience in leadership
- Teamwork and collaboration
- Problem-solving
- Time management
- Team building
- Written communication
- Multitasking
Languages
English
Full Professional
Urdu
Limited Working
Persian
Full Professional
Timeline
Operations Specialist
Optus
07.2025 - Current
Sales Consultant
Optus
09.2024 - 07.2025
Crew Member
Hungry Jack's
04.2020 - 03.2024
Bachelor of Science - Nursing
UNSIA
High School Diploma -
OLSH