Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic
Zanah  Alshehri

Zanah Alshehri

Riyadh,Saudi Arabia

Summary

Performance and development expert with more than 20 years of experience in advanced management processes. Demonstrated ability to foster strong relationships through exceptional communication skills. Expertise in individual and organizational development, performance management and enhancement, and team leadership, consistently achieving targets.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Knowledge Transfer Lead MEA Region

Mace Consult
Riyadh, Saudi Arabia
07.2025 - Current
  • Collaborated with knowledge transfer managers in multiple projects in the MEA region to oversee initiatives.
  • Supervised bids for future projects related to knowledge transfer and capabilities building.
  • Supported content development and resource allocation for the team.
  • Facilitated discussions with MEA team to disseminate knowledge effectively.
  • Identified issues, analyzed data, and proposed actionable solutions.

Senior Organizational Development Manager

Mace Consult
Riyadh, Saudi Arabia
04.2025 - Current
  • Assisted in developing strategic and operational KPIs to monitor performance.
  • Helped analyse operational processes to foster continuous improvement.
  • Created reports on project status, risks, and achievements for team review.
  • Supported high-performing teams through coaching and development initiatives.
  • Recorded system configurations and procedures to ensure knowledge sharing.
  • Maintained documentation of operational processes to meet regulatory standards.
  • Identified challenges and facilitated solutions to enhance workflow.
  • Interacted with clients to understand needs and provide quality service.
  • Participated in team-building activities to strengthen working relationships.
  • Conducted data analysis to support decision-making and boost performance.
  • Developed and maintained performance dashboards using analytics tools for real-time decision-making support.
  • Analysed performance data to identify trends, making strategic decisions to improve team efficiency.
  • Analysed job roles within the organisation to develop targeted training that addresses specific competency gaps.
  • Implemented a mentorship programme, pairing experienced staff with new hires for accelerated onboarding and skill transfer.
  • Supported career progression paths through tailored development programmes, contributing to employee retention and satisfaction.

Development Manager

Mace Group
Riyadh, Saudi Arabia
09.2023 - 04.2025
  • Initiated mentoring programs to support employee development and succession planning.
  • Collaborated with clients and internal team to drive project delivery work and meet deadlines.
  • Analysed performance data to identify trends, making strategic decisions to improve team efficiency.
  • Prepared statements detailing operational detail and key performance indicators.
  • Reviewed and updated performance indicators regularly to reflect changing business objectives.
  • Coordinated continuous improvement initiatives, streamlining processes and increasing operational efficiency.
  • Formulate a Knowledge Transfer strategy leveraging the 70/20/10 model.
  • Identified staff development and training needs and obtained training.
  • Oversee on-the-job training initiatives and assess their effectiveness.
  • Utilize MOODLE for monitoring and reporting learning progress.
  • Develop courses using Articulate 360 authoring tools.

Strategy Advisor (Part-time Contract).

Aboab&co.
Riyadh, Saudi Arabia
05.2023 - 10.2023
  • Collaborated with senior development teams to create and implement strategic initiatives.
  • Contributed to the development of strategic plans for the client.
  • Led and directed teams in designing strategic initiatives, creating unique designs, and meeting required timelines.
  • Design high-level implementation plans for the strategic initiatives with their KPIs, activities, stakeholders, and expected outcomes.
  • Conducted benchmarking studies to determine best practices, and future trends.
  • Customised international practice to local context in the initiative's design process.

Performance and Operation Manager

Ministry of Education
Riyadh, Saudi Arabia
05.2019 - 08.2023
  • Developed and monitored operational key performance indicators KPIs to assess operational efficiency and implement continuous improvement initiatives.
  • Facilitated monthly objectives by communicating priorities to staff and monitoring progress for successful outcomes.
  • Assisted in developing training strategies for new and existing employees to implement best practices.
  • Observed staff performance consistently, identifying opportunities to enhance team delivery.
  • Oversaw task delegation among employees to ensure key targets were met.
  • Cultivated professional relationships with partners, shareholders, and authorities to foster trust and reliability.
  • Recognised issues and analysed information to provide effective solutions.
  • Ensured a clean and safe working environment to mitigate accident risks.
  • Handled complaints with clear communication and problem-solving skills.
  • Organised tasks and activities to prioritise timetables effectively.
  • Gathered data and information to produce statistics and summaries that informed project direction and progress.
  • Oversaw compliance with regulatory standards, passing all inspections without any violations.
  • Identified issues, analysed information and provided solutions to problems.

Educational Consultant (Part-time)

Multiple entities
Riyadh, Saudi Arabia
02.2020 - 08.2023
  • Conducted in-depth assessments to identify educational needs and gaps, formulating effective strategies for improvement.
  • Developed and applied knowledge of relevant policies, practices, and standards to ensure accurate support and compliant outcomes.
  • Analysed performance data to provide actionable insights, driving academic excellence across educational institutions.
  • Offered consultancy services on educational policy, influencing reforms that enhance learning environments and outcomes.
  • Reviewed current programmes to identify curriculum gaps, providing detailed recommendations for revised and new programmes.
  • Developed capability and knowledge of tools and processes to support operational improvements.
  • Developed and published performance metrics to support and enable process improvement strategy.

Vice-Principal

Ministry of Education
Riyadh, Saudi Arabia
03.2016 - 04.2019
  • Supervised and delegated tasks to employees to meet key productivity targets.
  • Monitored staff performance, continually seeking ways to improve performance.
  • Managed team by offering support and constructive feedback to improve skills and maximise potential.
  • Tracked the progress of weekly, monthly, quarterly and annual objectives.
  • Made sure all employees adhere to policies and guidelines.
  • Ensured that health, safety, and security rules are followed.

Team Administrator

Ministry of Education
Riyadh, Saudi Arabia
05.2014 - 02.2016
  • Reviewed work results against objectives and identified staff knowledge or skill gaps.
  • Helped team produce quality work using desktop publishing applications.
  • Set up staff development schemes for continued team progression.
  • Tracked key metrics and prepared reports outlining activities and results.

Teacher of English

Ministry of Education
Abha, Saudi Arabia
10.2005 - 04.2014
  • Supported progress and development of students through ongoing motivation and assessments.
  • Planned, created and delivered English subjects based on needs and interests of students.
  • Organised school-wide events celebrating English literature and language, fostering community engagement and appreciation.
  • Designed and delivered engaging English lessons, catering to a diverse range of learning styles and abilities.

Education

Doctor of Philosophy - Administration

King Saud University
Riyadh

Master of Arts - English Language and Literature

King Khalid University
Abha

Bachelor of Arts - English Language

King Khalid University
Abha

Skills

  • Microsoft Office proficiency
  • Effective communication
  • Leadership abilities
  • Problem-solving skills
  • People management
  • Research and analysis
  • Project management
  • Performance management strategies
  • Learning management systems expertise
  • Articulate 360 proficiency
  • MOODLE proficiency
  • Qualitative analysis using Maxqda

Certification

  • Certified Change Management Professional (CCMP) - 2023
  • Project Management Professional (PMP) - 2022

Accomplishments

  • Participated in a global group in Mace consult to develop a global learning academy for Mace Consult.
  • Lead a global working group in Mace Consult to develop and assess productivity in operations.
  • When I was leading the knowledge transfer department in SDP ,the department scored 100% in EXPRO Functional Review for year 2025.
  • The winner of the yearly Mace Behaviour Award for 2024.
  • The winner of Global Ambition Maker Award in Q1-25 for Mace Employees.
  • The winner of the employee of the month in SDP February 2024.
  • Recognized by management for SDP delivering outstanding Knowledge Transfer Initiatives.
  • Attained a rating of 5/5, in year 2025 and 4/5 since I started with Mace denoting outstanding performance, during the annual performance evaluation for Mace employees since I started with Mace.
  • An active member in the companies, professional and social events and groups, such as Women at Mace, Graduates induction and interview events, Ambassador of Volunteering in Saudi, early adaptors of Copilot group, Mace Consult Productivity Group, Mace Consult Academy Group.
  • Participated and coordinated more than 5 projects in the Ministry of Education including Preparing and Qualifying Leaders, Intel Tech Program, Education in Vision 2030.
  • Recognized by management for professional feedback, leading to increased participation in more than 8 workshops to review and develop multiple projects in the Ministry of Education.
  • More than 300 hours as a trainer and instructor in Ministry of Education, King Saud University, King Faisal University and other private entities in multiple subjects including management skills, data analysis, research skills.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective e-management, this experience was later adapted by administration in Riyadh Region.
  • Distinguished scientific research skills which encompasses the ability to produce and publish research papers and articles, as well as to offer training and consultation services in this field. Additionally, those skills have been recognized through various accolades, including receiving the award for Best Scientific Poster at the QIAS Conference in 2019, as well as being recognized as the Best Researcher by the College of Education at KSU in 2020.
  • An esteemed educational consultant with a reputation for excellence, I have been invited to collaborate with several prestigious universities such as King Saud University and Prince Norah University, as well as with various private training platforms. My contributions to these institutions include the revision, review, and development of educational programs aimed at enhancing the quality of education offered.
  • As a renowned research expert and consultant, I have collaborated with various research groups and researchers both within and outside of Saudi Arabia. My extensive expertise in this field has allowed me to provide valuable insights and guidance to these individuals and groups, aiding them in conducting their research and achieving their goals.

Languages

Arabic
First Language
English
Proficient
C2

Timeline

Knowledge Transfer Lead MEA Region

Mace Consult
07.2025 - Current

Senior Organizational Development Manager

Mace Consult
04.2025 - Current

Development Manager

Mace Group
09.2023 - 04.2025

Strategy Advisor (Part-time Contract).

Aboab&co.
05.2023 - 10.2023

Educational Consultant (Part-time)

Multiple entities
02.2020 - 08.2023

Performance and Operation Manager

Ministry of Education
05.2019 - 08.2023

Vice-Principal

Ministry of Education
03.2016 - 04.2019

Team Administrator

Ministry of Education
05.2014 - 02.2016

Teacher of English

Ministry of Education
10.2005 - 04.2014

Doctor of Philosophy - Administration

King Saud University

Master of Arts - English Language and Literature

King Khalid University

Bachelor of Arts - English Language

King Khalid University
Zanah Alshehri