Zeeshan Haider Raza Ali
Hospitality Management
Parafield Gardens
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
15
15
years of professional experience
23
23
years of post-secondary education
Work History
Management Executive
Universal Hardware Mart
07.2009 - 12.2011
- Streamlined operations for improved efficiency and cost savings through process optimization.
- Mentored junior staff members in professional development, contributing to an overall positive work culture within the organization.
- Drove continuous improvement efforts across the organization by instilling a culture of learning and open dialogue, leading to enhanced operational performance and employee satisfaction.
- Developed comprehensive business plans, outlining growth opportunities and strategic objectives.
- Increased team productivity by implementing efficient project management strategies.
- Cultivated strong vendor partnerships through transparent communication practices and timely payment processing procedures.
Restaurant Manager
Yams Restaurant & Bombay Star Juice Center
02.2012 - 08.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Business Partner
Hind Pest Control
09.2020 - 07.2022
- Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Played a crucial role in company growth by identifying new market opportunities and developing comprehensive strategies.
- Delivered insightful data-driven recommendations that informed key decision-making processes within the organization.
- Implemented cost-saving initiatives, resulting in significant reduction in operational expenses.
- Increased client satisfaction by streamlining business processes and implementing innovative solutions.
- Monitored accounts, ledgers and reporting systems to comply with regulatory requirements and corporate policy standards.
Meat / Ravioli Maker
Balfours
1 2022 - Current
- Prepare high-quality pasta dough and fillings
- Maintain a clean and hygienic workspace
- Monitor ingredient inventory and communicate supply needs
- Collaborate with factory staff for efficient workflow
- Follow food safety and health regulations
- Train, monitor and guide apprentice.
Night Auditor
Peppers
02.2024 - Current
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Resolved guest issues with professional and empathetic communication, improving overall stay experiences.
Education
Masters in Hospitality Management - Hospitality Management
Le Cordon Bleu
Adelaide, SA 04.2001 - Current
Bachelor of Commerce - Commerce
Madras University
Inida, Chennai06.2009
Skills
Operations Management
Human Resources Management
Organizational Change
Revenue Growth
Workflow Management
Resource Allocation
Cost Reduction
Goal Setting
Budget Planning
Staff Training
Customer Service Management
References
- +61 401 993 157, alimanashia@outlook.com, Zulfikar Ali
- +61 401 993 157, alimanashia@outlook.com, Prithvi Waghela
Languages
English
Full Professional
Gujarati
Native or Bilingual
Tamil
Full Professional
Malayalam
Professional Working
Hindi
Native or Bilingual
Arabic
Elementary
Urdu
Full Professional
Driving, Cricket
I Love playing cricket in leisure time and also love going on for a long drive with famliyand friends.
Timeline
Night Auditor
Peppers
02.2024 - Current
Business Partner
Hind Pest Control
09.2020 - 07.2022
Restaurant Manager
Yams Restaurant & Bombay Star Juice Center
02.2012 - 08.2020
Management Executive
Universal Hardware Mart
07.2009 - 12.2011
Masters in Hospitality Management - Hospitality Management
Le Cordon Bleu
04.2001 - Current
Meat / Ravioli Maker
Balfours
1 2022 - Current
Bachelor of Commerce - Commerce
Madras University