Zeyad Al-Othman
Summary
Experienced Network and ICT professional with over 8 years in ISP operations, network troubleshooting, and telecommunications projects. Specialises in corporate connectivity services, including Internet, VPN, and VoIP, with hands-on expertise in Cisco, Huawei, and HP platforms. Demonstrates strong skills in routing, switching, and service assurance while effectively translating technical issues into actionable solutions. Aiming to leverage this background in a Fixed & ICT technical pre-sales role.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Noc Engineer
FASTtelco Company
03.2022 - Current
- Troubleshoot and resolve complex 2nd level network related problems.
- Have strong technical problem determination ability to provide 2nd level support and debug corporate products line (Internet, Data, WiMAX, VOIP, E1, DNS Domains, Emails & Web).
- Configure and troubleshoot Cisco/HP/Huawei/3COM/Dlink routers, Alcatel/Cisco DSLAMs , Core Switches and IDFs, Cisco Access Switches.
- Monitored backbone and core network elements to ensure optimal performance.
- Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity.
- Troubleshooting skills: VLANs and Trunking, VTP, VPN, Tunneling, VOIP,NAT, DHCP, ACLs, Route Maps, redundant networks HSRP/VRRP, IP SLAs, Routing Protocols.
- Communicate to customers, resolution and root cause resulting from the outage or service interruption
- Escalated unresolved cases to the appropriate departments.
RF Engineer
Huawei Company-STC Kuwait project
05.2021 - 03.2022
- Resolved VIP customer complaints on 3G/4G and 5G, implementing optimisation actions to enhance service quality.
- Executed optimisation actions for customers experiencing poor coverage, degraded voice quality, and slow internet speed.
- Handling Voice/Data/Network Quality complaints.
- Initiate 5G/LTE/3G Live trace for customer issued number using U2000 to confirm his experience and RF condition.
- Check serving cell configuration as well as alarms using U2000.
- Tracked KPIs to ensure optimal performance across services.
- Compiled daily reports to analyse and assess key performance indicators for improved network performance.
- Strong knowledge of Data analysis by all software such as GENEX Probe, GENEX Assistant, MapInfo, PRS AND U2020, then make reports
- NR(5G) & LTE(4G) Customer Complaints handling.
Help Desk Engineer
FASTtelco Company
06.2017 - 05.2021
- Analysed problems, performed troubleshooting and incident response to ensure system reliability.
- Configure and troubleshoot network devices.
- Established switching, routing, and security solutions across network devices to enhance network integrity.
- Implementing high network backup solutions through Redundant links of Fiber, Wireless, Ether Channel Trunks and DSL for all remote sites.
- Monitored capacity, usage, and performance through chart analysis to optimise system efficiency.
- Upgrade and Downgrade profile speed, make new profiles, and configure ports using secure CRT system.
- Managed incoming emails for the department.
Noc Engineer
Huawei Technologies Company
07.2016 - 05.2017
- Served as RF engineer for Umniah and Zain 4G-TDD project, implementing network enhancements.
- 4G-TDD SSV & Cluster Driving Test (DT) and analysing DTs using GENEX Probe & Assistant Huawei tools.
- 2G/3G/4G SSV & Cluster Driving Test (DT) and analysing DTs using GENEX Probe & Assistant Huawei tools.
- Troubleshot and resolved coverage and quality issues in 2G/3G/4G DT logs to optimise network performance.
- Resolved issues related to drop calls, network congestion, and handover failures to enhance service quality.
- Recommended new site locations based on surveys and drafts to enhance network coverage, quality, and capacity.
- Reporting the DT issues that caused by non-RF reasons to the related departments.
Education
Bachelor - computer & Communication Engineering
Al-Zaytoonah University
JordanSkills
- Technical troubleshooting
- Time management
- Pressure management
- Time management
- Collaboration and teamwork
- Bilingual communication
- Bilingual communication
LANGUAGES
English (Excellent). Arabic (Native language).
Certification
- CCNA Routing and Switching (Cisco Certified Network Associate)
- CCNP Routing and Switching (Cisco Certified Network Professional)
- HCIP Routing and Switching (Huawei Certified ICT Professional)
- CCNP Security (Cisco Certified Network Professional Security)
PERSONAL INFORMATION
- Presently based in: Kuwait
- Number of Dependent: 2
- KSE membership: Yes
Timeline
Noc Engineer
FASTtelco Company
03.2022 - Current
RF Engineer
Huawei Company-STC Kuwait project
05.2021 - 03.2022
Help Desk Engineer
FASTtelco Company
06.2017 - 05.2021
Noc Engineer
Huawei Technologies Company
07.2016 - 05.2017
Bachelor - computer & Communication Engineering
Al-Zaytoonah University