Zeyad Mandurah
Jeddah,saudi arabia
Summary
Dynamic and results-oriented professional with a strong target-driven mindset and extensive expertise in the healthcare industry. Demonstrates proficiency in customer relationship management software, sales software, and order processing, ensuring seamless operations and enhanced client satisfaction. Committed to ethical practice and patient confidentiality protocols, with a solid understanding of supply chain processes and safety protocol adherence. Skilled in stock management, brand awareness development, account budget management, and performance metrics analysis. Aspires to leverage skills in a challenging role that fosters growth and innovation within the industry.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Content Creator and Marketer
United Pharmacies Company
Jeddah, Saudi Arabia
2024.02 - 2025.01
- Conducted in-depth research and stayed up-to-date on industry and competitor content.
- Produced creative assets for delivery across variety of social and digital mediums, formats and platforms.
- Edited short videos to create captivating content and drive home strategic messaging.
- Brainstormed engaging content ideas to resonate with target audience and drive engagement.
- Assisted corporate marketing team with developing content for advertising campaigns.
- Produced high-quality videos using editing software.
- Kept abreast with latest trends, ensured relevant content creation.
Warehouse Supervisor
United Pharmacies Company
Jeddah
2021.12 - 2024.02
- Incentivized employees to exceed performance targets and maximize team productivity.
- Developed and distributed daily reports to support and enhance work of warehouse departments and operational planners.
- Maintained warehouse inventory by conducting monthly physical counts and reconciling variances.
- Liaised with vendors to ensure timely delivery of services and supplies.
- Addressed concerns quickly to avoid lasting issues.
Key Account Manager
MS Pharma Co.
Jeddah
2019.07 - 2020.08
- Cultivated and maintained strong business relationships with new and existing accounts.
- Achieved sustainable, profitable growth by driving overall value of selling team efforts.
- Promoted adherence to client requirements and implemented strategies to mitigate delays.
- Provided after-sales support to customers, resolving any issues promptly to maintain high satisfaction levels.
- Analyzed competitors' offerings regularly to stay informed about the market landscape.
Product Specialist – Specialty Unit
Glaxo Smith Klein Co.
North And South
2018.01 - 2019.06
- Managed main communication channels with field teams through regular remote or face-to-face meetings.
- Maintained thorough, high-level knowledge of core company products and applications.
- Used regular and ad hoc reporting to monitor business KPIs and measure performance.
- Partnered with product marketing team to develop tools, presentations and job aids product lines.
Medical Representative – Primary Care Unit
Glaxo Smith Klein Co.
Jeddah
2015.12 - 2018.01
- Cultivated relationships with physicians and healthcare providers to drive sales.
- Created and maintained account profiles covering established and prospective customers.
- Visited client sites to deliver presentations on product and service benefits and features.
- Analyzed competitor data and market trends to identify referral source targets.
- Expanded market share through strategic positioning of company products.
- Maintained detailed records of sales activities, including calls made and deals closed.
Student Marketeer
Red Bull
Jeddah
2011.11 - 2013.10
- Worked closely with marketing and cross-functional teams to create promotions and support special events.
- Helped expand consumer awareness and implement new audience targeting leads.
- Engaged with customers to offer product information, suggestions and active sampling.
Education
Bachelor of Pharmacy - Pharmacy
King Abdulaziz University
Jeddah, Mecca Region 2008.09 - 2015.07
Skills
- Target-Driven mindset
- Patient confidentiality protocols
- Healthcare industry familiarity
- Customer relationship management software
- Ethical practice
- Sales software proficiency
- Order processing competence
- Supply chain understanding
- Safety protocol adherence
- Stock management
- Brand awareness development
- Account budget management
- Performance metrics analysis
Languages
English
Upper intermediate (B2)
Arabic
Native
Certification
SCFHS 7-26
SHA-BLS 2-28
LSSBB
ISO9001-2015
Timeline
Content Creator and Marketer
United Pharmacies Company
2024.02 - 2025.01
Warehouse Supervisor
United Pharmacies Company
2021.12 - 2024.02
Key Account Manager
MS Pharma Co.
2019.07 - 2020.08
Product Specialist – Specialty Unit
Glaxo Smith Klein Co.
2018.01 - 2019.06
Medical Representative – Primary Care Unit
Glaxo Smith Klein Co.
2015.12 - 2018.01
Student Marketeer
Red Bull
2011.11 - 2013.10
Bachelor of Pharmacy - Pharmacy
King Abdulaziz University
2008.09 - 2015.07