Zhanylai Sulaimanova
Khobar,Saudi Arabia
Summary
A highly professional and service-oriented hospitality specialist with strong experience in front-of-house operations and guest relations. Skilled in leading reception teams, managing reservations, and ensuring smooth seating operations in fast-paced and luxury dining environments. Known for delivering exceptional guest experiences, handling VIP requests, and resolving concerns with efficiency and professionalism. Brings strong communication, organizational, and leadership skills with a focus on maintaining high standards of service and creating a welcoming atmosphere for all guests.
Overview
4
4
years of professional experience
Work history
Head hostess
Takara Hospitality Group
Al Khobar, Saudi Arabia
2026.02 - Current
- Lead the guest welcome and seating process, ensuring a smooth and elegant first impression.
- Supervise the hostess team and coordinate daily front-of-house operations.
- Manage reservations, table allocations, and waiting lists efficiently.
- Ensure exceptional guest experience by handling special requests and VIP guests professionally.
- Address guest concerns or complaints promptly in coordination with management and service teams.
- Maintain high standards of presentation, organization, and hospitality at the reception area.
Head hostess
Gastronomica Me
Riyadh, Saudi Arabia
2024.03 - 2026.03
- Led guest greeting and seating process, ensuring efficient table allocation and minimizing wait times.
- Managed guest complaints professionally and coordinated with kitchen and management for quick resolution.
- Oversaw reservations and takeaway orders, ensuring accurate communication of wait times and guest details.
- Monitored and organized waiting lists while providing clear and accurate updates to guests.
- Handled guest concerns calmly and efficiently to maintain high levels of customer satisfaction.
Restaurant hostess
Marriott Hotels
Doha, Qatar
2022.08 - 2024.03
- Enhanced customer satisfaction by greeting and escorting guests to their tables.
- Managed reservation system to avoid overbooking.
- Updated daily specials board accurately, keeping customers informed about available options.
- Ensured smooth operation of front house duties for efficient service.
- Responded promptly to phone calls and emails for efficient communication flow..
- Handled complaints with patience and professionalism, ensuring customer retention.
- Streamlined seating arrangements according to reservations, optimising table usage.
Education
Diploma of Education - linguistics ( Translation Studies)
International University of Kyrgyzstan
Manas / Kyrgyzystan 2018.09 - 2021.08
Skills
- Culturally aware
- Hospitality industry understanding
- Strong work ethic
- Cash handling
- Complaint resolution
- Guest needs analysis
- Familiarity with pos systems
- Guest satisfaction measurement
Languages
English
Advanced
Russian
Proficient (C2)
Timeline
Head hostess
Takara Hospitality Group
2026.02 - Current
Head hostess
Gastronomica Me
2024.03 - 2026.03
Restaurant hostess
Marriott Hotels
2022.08 - 2024.03
Diploma of Education - linguistics ( Translation Studies)
International University of Kyrgyzstan
2018.09 - 2021.08