ZHOR SEBAA
Riyadh
Summary
Strong-minded Group Supervisor with profound knowledge of service excellence and outstanding written and oral communication abilities. Talented at implementing daily program activities and assigning tasks to group members.. Industrious , with talents in supervising shift operations and controlling all aspects of productivity, quality and safety. Proficient in keeping up-to-date work records and monitoring staff. Experience supervising and developing more than 250 employees. Energetic with a 10-years background of team leadership in the customer service and hospitality field. Results-focused and creative , conflict resolution and time management skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Group Supervisor
saudia airlines
01.2015 - Current
- Assisted with development of business strategies to maximize revenue.
- Organized training sessions for staff members to meet departmental goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared, calibrated and monitored production levels to achieve targets.
- Evaluated staff performance and provided feedback.
- Planned and implemented daily activities and responsibilities of 250 team members.
- Assisted in interviewing and hiring of new candidates.
- Supported extended characterization, comparability and stability-indicating capabilities for analytical methods.
Flight Attendant
saudia
jeddah
01.2011 - 12.2014
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Ensured safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Junior Assistant Purser
AL WAFEER airlines
Jed
01.2009 - 11.2011
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Operated computers programmed with accounting software to record, store and analyze information.
- Maintained, organized and stocked teller window areas.
- Properly processed deposits, withdrawals and payments for average of 50 customers daily.
- Monitored transactions and customer behavior to identify signs of fraud.
- Examined financial statements and records to collect important details and verify calculations.
- Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending payment to banks.
Accommodation Assistant
AL WAFEER AIRLINES
JEDDAH
03.2010 - 08.2010
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Designed employee work schedules to address complete operational needs.
CASHIER/Hostess
MILLENIUM HOTEL
ABOU DHABI
01.2000 - 01.2001
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Tallied cash drawer at beginning and end of each work shift.
- Reviewed new promotions and monitored price changes.
Education
High School Diploma -
AP TTI INSTITUSION Early Childhood Educator
Calgary.04.2020
Personel Naviguant Et Commercial
C.F.P.N.C
Rabat08.1999
High School Diploma -
Abou Choaib Doukali
Morocco01.1998
Skills
- Behavioral Guidance
- Loss Prevention Strategies
- Banding Tools Operation
- Program Activities
- Forecasting Requirements
- Teamwork
- Safe Machine Operation
- Microsoft Word/
- Materials Assembly
- Behavior Management Techniques
- Defect Identification
- Time Management Expertise
- Group Learning
- Knowledge of Production Processes
- Quality Inspections and Reporting
- Key Performance Indicators (KPIs)
Accomplishments
- Collaborated with team of 250 in the development of service excellence.
- Documented and resolved event which led to no finding
- Achieved projects through effectively helping with team
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified CPR & FIRST AID rescuer
- Food safe certificate level 1
- advanced presentation skills
- check personnel
- conflict management
- time management
- effective supervision
- emotional intelligence
- Guest director
Languages
Arabic
Native language
French
Upper intermediate
B2
English
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Group Supervisor
saudia airlines
01.2015 - Current
Flight Attendant
saudia
01.2011 - 12.2014
Accommodation Assistant
AL WAFEER AIRLINES
03.2010 - 08.2010
Junior Assistant Purser
AL WAFEER airlines
01.2009 - 11.2011
CASHIER/Hostess
MILLENIUM HOTEL
01.2000 - 01.2001
High School Diploma -
AP TTI INSTITUSION Early Childhood Educator
Personel Naviguant Et Commercial
C.F.P.N.C
High School Diploma -
Abou Choaib Doukali
Similar Profiles
Ibrahim AndijaniIbrahim Andijani
Senior flight attendant at Saudia AirlinesSenior flight attendant at Saudia Airlines
Yara BaakdahYara Baakdah
Intern at Saudia AirlinesIntern at Saudia Airlines
HANI MOHAMMAD MELEBARYHANI MOHAMMAD MELEBARY
Manager of Internal Audit at Saudia AirlinesManager of Internal Audit at Saudia Airlines