Zia Ul Mustafa
Mecca,Saudi Arabia
Summary
Experienced Logistics Professional with expertise in last-mile operations, delivery coordination, and route optimization for leading brands like Noon and Carrefour. Skilled in real-time issue resolution, team management, and ensuring customer satisfaction through efficient and high-pressure operations.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Logistics associate
Noon
Riyadh , Saudi Arabia
08.2024 - Current
- Tracking shipments, coordinating with delivery partners, and ensuring timely dispatch of goods.
- Handling last mile queries, updates, and complaints related to their deliveries.
- Leveraging logistics software or apps to track packages, assign tasks, and report issues.
- Managing real-time issues like address discrepancies, failed deliveries, or delays.
- Handling last-minute changes, traffic disruptions, or weather-related issues.
- Managing shortages of drivers, vehicles, or delivery slots during peak periods.
- Ensuring packages are delivered within tight deadlines, especially for time-sensitive goods.
Last Mile Dispatcher
Carrefour
Riyadh , Saudi Arabia
06.2021 - 10.2023
- Assigning delivery orders to drivers based on proximity, route efficiency, and order priority.
- Monitoring drivers’ locations and delivery progress through GPS or logistics software
- Acting as the central point of contact for drivers, warehouses, and customer service teams.
- Handling real-time problems like delays, failed deliveries, or route adjustments due to traffic or weather conditions.
- Maintaining detailed records of delivery statuses, driver performance, and issues for operational reports.
- Updating customers on delivery statuses or handling escalations related to their orders.
Education
Bachelor of Science -
Sahiwal, College Of Educator
Pakistan 06.2016 - 07.2018
Skills
Route planning and optimization
Time management
Communication skills
Problem-solving abilities
Basic knowledge of local geography
Attention to detail
Languages
Arabic
Intermediate
Urdu
Upper intermediate (B2)
Punjabi
Upper intermediate
English
Intermediate
Affiliations
- Passionate traveler with a keen interest in exploring new places and cultures
Personal Details
Passport No - EV0871201
Iqama Status - Freelance (Valid Till _ 10/25)
Social Status - Single
Nationality - Pakistani
Religion - Islam ( Sunni )
DOB - 16-Dec-1999
Timeline
Logistics associate
Noon
08.2024 - Current
Last Mile Dispatcher
Carrefour
06.2021 - 10.2023
Bachelor of Science -
Sahiwal, College Of Educator
06.2016 - 07.2018
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