Zia Ur Rehman
Key Account Credit Controller
Summary
An intelligent and enthusiastic individual, with strong administration
and accounting skills, I work well on my own and I am also an excellent
team player, with a dedicated approach to my tasks. Highly numerate
with administration skills, great kinship for learning and also have
excellent problem solving abilities. The assignments I had been on have
developed my commercial awareness and client facing skills and I am
now looking for a challenging placement. Flexible and versatile - able to
maintain a sense of humour under pressure. Poised and competent with
demonstrated ability to easily transcend cultural differences. Thrive in
deadline-driven environments. Excellent team-building skills .
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Key Account Credit Controller
DHL Express
Dammam
10.2018 - Current
- Handling National Major Customers in OIL & GAS industries
- Sending statement of account and invoices on weekly basis
- Collecting payments from customer as per their payment terms
- Reporting payments in SAP
- Handling customers query and fix their issues as per their requests
- Call to customer for payments and make records for each payments.
- Negotiating repayments plan
- Online cheque booking.
- Maintain customer confidence and protects operations by keeping
financial information confidential - Follow up with customer's for payment.
- Reconcile financial discrepancies by collecting and analyzing account
information - Using special database to check customers record.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving issues.
- Exceeded goals through effective task prioritization and great work ethic.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Created plans and communicated deadlines to complete tasks on time.
- Participated in team-building activities to enhance working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Identified issues, analyzed information and provided solutions to problems.
- Reviewed customer files on regular basis to make sure receivables were in good condition.
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
- Complied with internal controls and government regulations.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Minimized accounts receivable collections and reconciled customer billings and statements.
- Made decisions and recommendations about extending lines of credit.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Improved understanding of financial statements, which helped in assessing risk.
- Obtained and reviewed credit reports, credit references and financial statements to establish credit limits for new accounts.
Cashier
DHL Express
Riyadh
03.2016 - 10.2018
- Working in CAA application as Cashier
- Handling Couriers activities on daily basis
- Collecting cash and updating on the DHL system
- Sending outstanding reports on daily basis
- Working with operations team to make the outstanding '' Zero'' on daily basis
- Handling petty cash for stations
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
- Cleaned and sanitized cashier workstation and scanning area.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Relief Courier
DHL Express
03.2010 - 03.2016
- Worked as sub-stations supervisors, develop plans and supervise various departmental meetings and participate in various growth based campaigns to improve productivity of sub-stations
- Replaced all couriers, base ops agents, duty processer and all other operation related positions
- Well knowledge of all operation activities, monitoring all operation KPI’s
- Analyze and ensure better result to fulfill all business requirements
- Ensure compliance with applicable laws and company policies.
Relief Courier
DHL Express, PK
01.2007 - 02.2010
- Worked as courier, front counter agents, Base Ops agents, import and export department, undel department and other positions of operation during their annual leave.
CS Agent
Excel Courier Co
01.2005 - 08.2006
- Resolve customer complaints via phone, email
- Greet customers warmly and ascertain problem or reason for calling
- Work with customer service manager to ensure proper customer service is being delivered
- Co-ordinates the handling of difficult and/or unusual situations.
Operation Supervisor
TCS Private Ltd
01.2002 - 12.2005
- Responsible for all operation activities like courier departures, arranging urgent deliveries and pickup
- Monitoring all courier routes activities and all outbound movement
- Analyze all opportunities and recommend ways to improve efficiency and reduce costs.
Education
BS Commerce - Accounting And Finance
Virtual Universities
Pakistan 08.2022 - Current
Intermediate - undefined
S.M Science College
01.2002 - 01.2004
Skills
TeamworkInitiativeProblem solvingFlexibilitySelf-MotivatedComputer skillsTechnical skillsMicrosoft OfficeMicrosoft OutlookSCL, GOP, Gema, HIC, OPMS, NPTSData Processing
Key account management
Key accounts development
Account reconciliation processes
Accounting proficiency
Credit risk
Account handling
Account discrepancies
Credit and collections
Accounting software
Account and ledger reconciliations
SAP
CSV
GIA (DHL Express Global Imaging)
Sherloc
MYBILL
CETRIX (SUN)
CAA
NPTS
Billing inquiries
Additional Information
- HONORS & AWARDS , Star of Month in July 2004 TCS Private Ltd. (PK) CS agent of Month in January 2006 Excel Courier Co. (PK) Employee of Q3 in March 2008 DHL Express (PK) Employee of the Month January 2009 DHL Express (PK) SPORH of the Month in September 2010 DHL Express (SA) Employee of the Month July 2011 DHL Express (SA) Extra Miler in December 2013 DHL Express (SA) Employee of the Month January 2014 DHL Express (SA)
- Employee of the year shortlist Candidate 2018
- Employee of the month August 2019, December 2019, March 2020, October 2020, January 2021, July 2021, April 2022, June 2022
- Appreciation Letter from DHL for COVID Volunteer
- Appreciation Letter from DHL for Ramadan Drive Volunteer
Timeline
BS Commerce - Accounting And Finance
Virtual Universities
08.2022 - Current
Key Account Credit Controller
DHL Express
10.2018 - Current
Cashier
DHL Express
03.2016 - 10.2018
Relief Courier
DHL Express
03.2010 - 03.2016
Relief Courier
DHL Express, PK
01.2007 - 02.2010
CS Agent
Excel Courier Co
01.2005 - 08.2006
Operation Supervisor
TCS Private Ltd
01.2002 - 12.2005
Intermediate - undefined
S.M Science College
01.2002 - 01.2004