ZIWWA DAUDA
RIYAHD
Summary
Dynamic hospitality professional with extensive experience at JW Marriott Riyadh, excelling in customer service management and conflict resolution. Proven ability to enhance guest relations and maintain high food safety standards, ensuring memorable dining experiences. Recognized for adaptability and leadership in high-pressure environments, consistently achieving customer satisfaction.
Overview
5
5
years of professional experience
Work History
Hotel Waiter
JW Marriott Riyadh
01.2023 - Current
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Supervised server staff and simultaneously served personal section of tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greet customers and take their orders
- serve food and beverages to customers
- handle cash and credit card transaction
- collaborate with kitchen staff to ensure timely orders of customers.
Hotel Waiter
Hilton Hotel & Resorts
03.2020 - 02.2022
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Customer Service
YMCA Vocational School of Studies
Kamapala Uganda10-2019
Skills
- Food safety
- Safe food handling
- Order taking
- Customer service management
- Guest relations
- Guest relations management
- Relationship management
- Conflict management
Timeline
Hotel Waiter
JW Marriott Riyadh
01.2023 - Current
Hotel Waiter
Hilton Hotel & Resorts
03.2020 - 02.2022
Customer Service
YMCA Vocational School of Studies
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