Ziyad Ahmed Al-Qurashi
Makkah,Saudi Arabia
Summary
Sales and Customer Service professional with hands-on experience in retail sales, direct selling, and front desk operations. Proven ability to achieve sales targets, build strong customer relationships, and deliver high-quality customer experiences in fast-paced environments.
Overview
10
10
years of professional experience
Work history
Sales Associate
Abdul Samad Al Qurashi
05.2019 - 01.2024
- Conducted field sales and marketing for food equipment products.
- Acquired new customers and maintained long-term client relationships.
- Presented products and explained features, benefits, and usage.
- Negotiated pricing and sales terms with customers.
- Followed up on collections and after-sales service.
- Prepared periodic sales and performance reports.
Front Desk Receptionist
Dar Al Eiman Royal Hotel
04.2018 - 03.2019
- Welcomed guests and managed check-in and check-out procedures.
- Handled reservations and coordinated with internal departments.
- Responded to guest inquiries and resolved complaints professionally.
- Used hotel reservation and booking systems.
- Maintained high levels of customer satisfaction.
Sales Representative
Food Equipment Supply Company
06.2014 - 04.2018
- Performed direct retail sales of perfumes and incense products.
- Identified customer needs and recommended suitable products.
- Achieved daily and monthly sales targets.
- Applied persuasion and closing techniques.
- Operated Point of Sale (POS) systems.
- Maintained product display standards according to company policies.
- Handled customer complaints and converted them into sales opportunities.
Education
Bachelor’s Degree - College of Sharia and Islamic Studies
Umm Al-Qura University
Skills
- Direct Sales
- Retail Sales
- Customer Service
- Negotiation
- Communication
- CRM Basics
- POS Systems
LANGUAGES
Arabic: Native
English: Intermediate
TECHNICAL SKILLS
- Microsoft Word
- Microsoft Excel (Basic)
- POS Systems
- Hotel Reservation Systems
TRAINING & CERTIFICATIONS
Online Courses
- Sales Fundamentals – Coursera
- Customer Service Fundamentals – Coursera
- Retail Sales Management Basics – Coursera
- Successful Negotiation Skills – University of Michigan (Coursera)
- Customer Experience (CX) Essentials – LinkedIn Learning
- Effective Communication Skills – LinkedIn Learning
Additional Training
- Occupational Safety and Health (OSHA)
- Firefighting Basics – Umm Al-Qura University
- Professional Sales Skills
- Customer Communication Skills
Timeline
Sales Associate
Abdul Samad Al Qurashi
05.2019 - 01.2024
Front Desk Receptionist
Dar Al Eiman Royal Hotel
04.2018 - 03.2019
Sales Representative
Food Equipment Supply Company
06.2014 - 04.2018
Bachelor’s Degree - College of Sharia and Islamic Studies
Umm Al-Qura University