Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Timeline
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ZIYAD ALGAIN

Riyadh

Summary

9+ year experience in management, Keen for new challenges. Worked in many business projects starting from the initiatives stage to measuring performance and meeting targets and KPIs.

Overview

10
10
years of professional experience

Work history

GENERAL MANAGER

Techsup
Riyadh
01.2021 - 12.2023
  • Evaluate all
  • cut cost
  • improve operation
  • Managing overall operations of all business units.
  • Cut cost by
  • Evaluating performance and productivity of all business units.
  • Developing and implementing growth strategies.
  • Set policies and processes.


PROJECT MANAGER

Techsup
Riyadh
01.2017 - 12.2020
  • Developed and launched a new business unit (outsource callcenter).
  • Secured clients and provided exceptional service to foster long-term business relationships.
  • Managed diverse client portfolios in healthcare, retail, restaurants, logistics, government projects, etc.
  • Led team of over 30 employees.
  • Oversaw other Company Services and government initiatives (Elm Sales partner and Telework an initiative licensed by the Saudi Ministry of Human Resource and Social Development).


ASSISTANT PRODUCT MANAGER

HSBC Bank (SABB)
Riyadh
10.2014 - 01.2017
  • Customer Value (Ensure credit card holders are provided with excellent service level & acquire new clients).
  • ICSABB (Credit Card Point loyalty program).
  • Oversaw introduction of prepaid Credit Card products.
  • Developed campaign objectives, tracked performance, and reported findings to manager.

(CO-OP) Marketing Trainee

HSBC Bank (SABB)
Riyadh, Riyadh Region
02.2014 - 08.2014
  • Internal SABB Platform, aimed to increase employee's engagement and create awareness of bank values and messages.
  • Communicate and follow up with Marketing Agency to plan campaigns and ensure brand guidelines are implemented.
  • Measure marketing campaign results.

Education

Full Bridge Program -

Completed a 160-hour business boot camp lead by an experienced business practitioner and Harvard Business School Graduate.

BACHELOR OF SCIENCE - MARKETING

Prince Sultan University

Some College (No Degree) -

University of Colorado
Boulder,Colorado

Skills


  • Communication
  • Critical thinking
  • Team work
  • Strategic planning

Languages

ARABIC
ENGLISH

Personal Information

Title: GENERAL MANAGER

Timeline

GENERAL MANAGER

Techsup
01.2021 - 12.2023

PROJECT MANAGER

Techsup
01.2017 - 12.2020

ASSISTANT PRODUCT MANAGER

HSBC Bank (SABB)
10.2014 - 01.2017

(CO-OP) Marketing Trainee

HSBC Bank (SABB)
02.2014 - 08.2014

BACHELOR OF SCIENCE - MARKETING

Prince Sultan University

Full Bridge Program -

Completed a 160-hour business boot camp lead by an experienced business practitioner and Harvard Business School Graduate.

Some College (No Degree) -

University of Colorado

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ZIYAD ALGAIN