ZIYAD ALQARNI
Riyadh,المملكة العربية السعودية
Summary
Accomplished professional with a strong foundation in hotel management and inventory management, known for exceptional problem-solving abilities and effective communication skills. Recognised for fostering a work environment that encourages retention, ensuring team members remain engaged and motivated. Committed to leveraging expertise in managing operations to drive organisational success and achieve long-term career growth within the hospitality industry.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work history
Senior Customer Relation
Sawani Company
Riyadh
2023.12 - 2024.12
- Handling customer and employee issues.
- Keep track of monthly, quarterly and yearly goals.
- Assist in staff training and development to enhance service quality.
- Served as Store Manager in three different locations over a period of six months: four months in Al Ahsa city, Salwa city, Abha city.
Front Desk Agent
Hilton Riyadh Hotel & Residence
Riyadh
2022.10 - 2023.12
- Receive/create room reservations.
- Handle/undergo face-to-face interactions with guests.
- Ability to up-sell rooms and increase hotel revenue.
- Wide knowledge regarding all aspects of the OnQ Hotel Management System.
Store Manager
Aljazera Hypermarket
Riyadh
2021.12 - 2022.10
- Cash and Inventory Management, Responsible for opening and closing cash registers and POS machines, receiving merchandise orders, and monitoring product expiration dates.
- Staff Coordination and Training, Organized staff for daily product arrangement and prepared them for their shifts.
- Customer Engagement and Cleanliness, Ensured effective customer interactions, maintained cleanliness in the store.
Lobby Ambassador
Ritz Carlton Hotels
Riyadh
2019.10 - 2021.02
- Warmly greet and welcome guests upon arrival, providing a positive first impression.
- Provided personalized services to meet the distinct needs of high-profile guests.
- Maintained service excellence while efficiently managing multiple customer interactions daily.
Treasurer
Carrefour
Riyadh
2015.04 - 2015.10
- Provided exceptional service by assisting customers and resolving inquiries.
- Managed cash drawer and balanced cash and receipts at shift end.
Legal Assistant
Ali Bin Amer Advocates and Legal company
Riyadh
2014.10 - 2015.04
- Coordinated administrative tasks and managed schedules effectively.
- Ensured timely communication and efficient document handling.
- Prepared legal documentation.
Education
High School Diploma -
Arqah School
2014.09 - 2015.09
Diploma -
Doroob institution
2018.05 - 2018.05
Skills
- Problem Solving
- Hotel Management
- Inventory Management
- Communication skills
- Be the Manager People Wont Leave
- team leader
Languages
Arabic
English
Timeline
Senior Customer Relation
Sawani Company
2023.12 - 2024.12
Front Desk Agent
Hilton Riyadh Hotel & Residence
2022.10 - 2023.12
Store Manager
Aljazera Hypermarket
2021.12 - 2022.10
Lobby Ambassador
Ritz Carlton Hotels
2019.10 - 2021.02
Diploma -
Doroob institution
2018.05 - 2018.05
Treasurer
Carrefour
2015.04 - 2015.10
Legal Assistant
Ali Bin Amer Advocates and Legal company
2014.10 - 2015.04
High School Diploma -
Arqah School
2014.09 - 2015.09