ZIYAD ALSAYED

• Managing multiple Products / Solution segments such as but limited to:

- Cash Solution: ATM, Cash automation

- Security & IOT

- Audio / Visual

- Business Automation: Queue

Management System,

Self Service Kiosk, ESL, POS, Parcel

Machines

- Solar & Power

- Services such as: Site preparation &

Relocations, Infrastructure (Active /

Passive), after sales support

contracts, Content Management

• Manage product lifecycles, including stocking, forecasting, and new product evaluation
• Managing & ensure target achievement for each product segment.
• Streamlined business processes by implementing innovative tech solutions.
• Delivered bespoke technology solutions to meet specific business needs.
• Managed complex projects from inception to completion, ensuring timely delivery and quality results.
• Launched an effective change management program which accelerated technology adoption across the organisation.
• Conducted comprehensive market research to identify opportunities for Products / Solution improvement, resulting in increased customer satisfaction.
• Negotiated contracts effectively with vendors ensuring optimal terms beneficial to both parties.
• Coordinated with various stakeholders for effective solution development and roll-out, driving successful project outcomes.
• Managed client expectations through regular communication about project progress and potential challenges.
• Worked closely with clients to understand their requirements, delivering tailored solutions that met their objectives.
• Improved client relationships with the delivery of reliable tech solutions on time.
• Collaborated with developers during solution design phase, resulting in highly effective end-products.
• Facilitated training sessions for staff on new systems use, promoting a smooth transition and minimal disruption to operations.
• Managed technology resources within department budgets.
• Negotiated cost-efficient prices with vendors for new systems and services.
• Controlled department budgets by sourcing cost-effective solutions.
• Engaged regularly with client's post-deployment for feedback collection, facilitating continuous improvement of offerings based on user experience.
• Recommended upgraded technologies to meet evolving business requirements.

Professional Summary Core Competencies Professional Experience Head of Technical

Dynamic and results-oriented Head of Technical with over [15 Years] of experience in the audiovisual (AV) industry. Proven expertise in designing, implementing, and managing cutting-edge AV systems for corporate, entertainment, and event environments. Skilled in leading technical teams, managing large-scale AV projects, and ensuring seamless integration of AV technologies. Adept at troubleshooting complex technical issues, optimizing AV infrastructure, and delivering exceptional client experiences. Strong leadership, communication, and problem-solving skills with a passion for innovation in the AV space.

• AV System Design & Integration
• Technical Team Leadership & Mentorship
• Project Management
• Live Event Production & Support
• Audio & Video Signal Processing
• Control Systems
• IT/AV Convergence & Networked AV
• Budgeting & Cost Optimization
• Client Relationship Management
• Emerging AV Technologies (4K, HDR, AR/VR)
• Spearheaded the design and implementation of AV solutions for corporate offices, event venues, and entertainment facilities, resulting in increasing the client satisfaction.
• Led a team of [25] AV technicians, engineers, and support staff, ensuring high-quality delivery of AV projects on time and within budget.
• Managed the integration of AV systems with IT infrastructure, improving system reliability and reducing downtime.
• Oversaw the deployment of advanced AV technologies, including 4K video walls, immersive audio systems, and interactive displays.
• Developed and maintained annual budget, optimizing resource allocation and achieving cost savings.
• Provided technical leadership for live events, ensuring flawless execution and troubleshooting issues in real-time.
• Collaborated with sales and marketing teams to develop customized AV solutions, contributing to a increase in revenue.
• Developed technical documentation and resources to support learning and development.
• Presented information clearly and concisely to engage technical and non-technical audiences.
• Produced technical schedules in line with production specifications.
• Set realistic technical KPIs based on past performance and motivated teams to achieve them.
• Initiated new tech-driven solutions that enhanced customer experience significantly.

• Manage product preparation, costing and training
• Sample testing/demonstration units
• Deliver products within agreed timeline
• New Product Signoff
• Analyze customers’ needs and translate those needs into the best technical solutions
• Manage solutions portfolio, compare value added features, compliance, and competition offerings
• Partner with vendors, overseeing communication, negotiation, and getting best prices from vendor
• Develop and maintain product materials for sales success
• Plan with sales team & Train them to market the solution and generate leads/inquiries
• Collaborate with sales and Business Development to identify and promote product use cases.
• Assist sales team in qualifying and scrutinizing prospects
• Provide product knowledge support by training and other means, brief the implementation and cycle of the product to sales team
• Prepare product and solution presentations
• Preparation and Issuance of documents like DO, WO, OIS, etc
• Liaise with OMD and PMO for the orders received and their delivery or implementation

• Led cross-functional teams to deliver complex projects on time and budget.
• Fostered client relationships, leading to increased brand loyalty.
• Developed strategic partnerships for sustained growth.
• Executed successful product launches, driving market penetration.
• Conducted market research to identify potential business opportunities.
• Secured new business opportunities by cultivating strong relationships with potential clients.
• Negotiated contracts with vendors to secure best possible terms.
• Identified market trends, resulting in enhanced product offerings.
• Managed key accounts, ensuring high levels of customer satisfaction.
• Contacted and converted potential customers via telephone, email and in-person enquiries.
• Coached team to build client relationships and exceed sales targets.
• Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
• Prepared and delivered winning client proposals, business presentations and sales pitches to C-level executives.
• Introduced new technologies into team workflows to boost output efficiency and accuracy.
• Conducted regular market assessments to stay current on trends and maintain readiness for changes.
• Organised special sales at specific times to drive customer engagement and move high volumes of products.

• Collaborate with stakeholders to understand business requirements and translate them into AV technology solutions.
• Design and architect AV systems, including audio, video, control, and collaboration tools, to meet organizational needs.
• Create detailed system diagrams, schematics, and technical specifications.
• Research and evaluate emerging AV technologies, tools, and platforms to identify the best solutions for the organization.
• Conduct cost-benefit analyses to ensure solutions are cost-effective and aligned with budget constraints.
• Recommend and procure AV hardware, software, and services from vendors.
• Oversee the implementation of AV solutions, ensuring they are delivered on time, within scope, and within budget.
• Coordinate with cross-functional teams, including IT, facilities, and external vendors, to ensure seamless integration of AV systems.
• Conduct system testing and quality assurance to ensure functionality and reliability.
• Provide technical leadership and guidance to AV teams and stakeholders.
• Troubleshoot complex AV system issues and provide solutions to ensure minimal downtime.
• Stay updated on industry trends and advancements to maintain technical expertise.
• Work closely with internal and external stakeholders, including executives, end-users, and vendors, to ensure AV solutions meet business needs.
• Communicate technical concepts to non-technical stakeholders in a clear and concise manner.
• Manage stakeholder expectations and ensure satisfaction with AV solutions.
• Develop and manage budgets for AV technology projects and ongoing operations.
• Optimize resource allocation to ensure efficient use of personnel, tools, and equipment.
• Monitor expenses and provide regular financial reports to stakeholders.
• Develop and implement maintenance plans to ensure the reliability and performance of AV systems.
• Monitor system performance and identify opportunities for optimization and upgrades.
• Ensure compliance with industry standards and best practices for AV system maintenance.
• Provide training to end-users and support teams on the use and maintenance of AV systems.
• Create and maintain comprehensive documentation, including user guides, technical manuals, and system configurations.
• Ensure all documentation is up-to-date and accessible to relevant stakeholders.
• Stay ahead of emerging AV technologies and trends to drive innovation within the organization.
• Identify opportunities to improve AV solutions and processes, enhancing efficiency and user experience.
• Foster a culture of continuous improvement within the AV team.
• Ensure AV systems comply with relevant regulations, standards, and security protocols.
• Implement security measures to protect AV systems from unauthorized access and cyber threats.
• Conduct regular audits to ensure compliance and address any vulnerabilities.

• Collaborate with clients and stakeholders to define project objectives, requirements, and deliverables.
• Develop detailed project plans, including timelines, budgets, and resource allocation.
• Conduct site surveys and assessments to identify technical and logistical requirements.
• Lead and manage cross-functional project teams, including AV technicians, engineers, and contractors.
• Assign tasks and responsibilities to team members, ensuring clear communication and accountability.
• Develop and manage project budgets, ensuring costs are controlled and within scope.
• Track expenses and provide regular financial reports to stakeholders.
• Negotiate with vendors and suppliers to secure cost-effective solutions.
• Ensure all AV systems and equipment meet technical specifications and quality standards.
• Oversee the installation, configuration, and testing of AV systems.
• Troubleshoot technical issues and provide solutions to ensure project success.
• Develop and maintain project schedules, ensuring milestones and deadlines are met.
• Monitor project progress and adjust plans as needed to address delays or changes.
• Communicate project timelines and updates to stakeholders regularly.
• Identify potential risks and develop mitigation strategies.
• Monitor project risks throughout the lifecycle and implement contingency plans as needed.
• Ensure compliance with safety regulations and industry standards.
• Act as the primary point of contact for clients, providing regular updates and addressing concerns.
• Manage client expectations and ensure satisfaction with project outcomes.
• Conduct post-project reviews to gather feedback and identify areas for improvement
• Maintain comprehensive project documentation, including plans, schedules, and reports.
• Generate regular progress reports for stakeholders, highlighting key achievements and challenges.
• Ensure all project documentation is accurate and up-to-date.
• Implement quality control processes to ensure all deliverables meet client requirements and industry standards.
• Conduct regular inspections and testing of AV systems to ensure functionality and reliability.
• Address any quality issues promptly and implement corrective actions.
• Stay updated on the latest advancements in AV technology and project management practices.
• Identify opportunities to improve project processes and implement best practices.
• Encourage innovation and continuous improvement within the project team.
• Planned staff and resources within business budgets for minimised expenditure.
• Closed high-value business deals through persuasive pitches and presentations.

• Delegated tasks to team members for smooth workflow.
• Develop and implement a preventive maintenance schedule for all AV systems and equipment
• Act as the primary point of contact for AV maintenance-related inquiries from internal and external stakeholders.
• Enhanced team efficiency by implementing regular maintenance schedules.
• Ensure high levels of customer satisfaction by addressing issues promptly and effectively.
• Ensure all maintenance tasks are documented and tracked using a maintenance management system.
• Provide technical support and guidance to end-users as needed.
• Supervised work orders, ensuring high-quality completion within deadlines.
• Conduct regular inspections of AV systems to identify and address potential issues.
• Diagnose and troubleshoot complex AV system problems, including audio, video, and control systems.
• Ensure all repairs are completed to a high standard and in a timely manner.
• Maintained an up-to-date inventory of spare parts, minimizing delays in repairs.
• Facilitated communication between departments for efficient resolution of maintenance requests.
• Supervised maintenance team and reviewed completed work to evaluate performance.
• Documented daily work performed in company logs and on equipment-specific reports.
• Maintain an inventory of AV equipment, including spare parts and tools.
• Coordinate the procurement of new equipment and ensure it meets organizational standards.
• Ensure all equipment is properly stored, maintained, and accounted for.

• Managed user accounts including password resets and access level changes-enhancing overall security.
• Maintained network infrastructure.
• Installed network equipment like routers and switches, improving connectivity across the organisation.
• Provided technical support to staff, improving productivity levels.
• Troubleshot hardware issues to prevent downtime in operations.
• Managed backup systems for data protection assurance.
• Developed disaster recovery plans for business continuity assurance in emergencies.
• Corrected system errors to ensure optimal functionality.
• Optimised network efficiency through routine performance checks and adjustments.
• Streamlined operations with efficient database maintenance tasks.
• Updated operating systems regularly, ensuring latest features are utilised efficiently.
• Installed new servers for improved data management.
• Monitored system performance daily, troubleshooting where necessary for uninterrupted operation.
• Evaluated and recommended hardware upgrades based on user needs and budget constraints.
• Enhanced system performance by implementing regular software updates.
• Implemented server upgrades with minimal disruption to daily activities.
• Coordinated IT projects, ensuring timely completion and success.
• Requisitioned hardware and software to meet changing organisational needs.
• Tested installations and updates on test servers before deployment to live environments.
• Researched and adopted new technologies to enhance system capabilities and efficiency.
• Worked with vendors to evaluate and integrate new hardware and software solutions.
• Implemented software and hardware upgrades to boost system speed.
• Established and maintained documentation for system configurations for accuracy and accessibility.
• Managed system upgrades and migrations, achieving seamless transitions and minimal disruptions.
• Led training sessions for team proficiency in system management and troubleshooting.
• Led server maintenance activities for company systems to keep critical functions operational.
• Designed and implemented scalable, efficient IT infrastructure in collaboration with cross-functional teams.
• Configured, tested and maintained network equipment.
• Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
• Followed recommended update schedule for applications to keep software secure and functional.
• Investigated problems with hardware and software to trace faults.
• Worked with systems users to determine areas in need of improvement and gather requirements for updates.