Ziyad Hasan
Jeddah
Summary
Enthusiastic IT services desk Engineer eager to contribute to team success through hard work, strong work ethic and great leadership skills . Good understanding of business work environments needs. Excellent in troubleshooting and desktop support on Windows, Mac and Linux systems. Proven skill in resolving problems quickly on first call. Motivated to learn, grow and excel day by day.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Service Desk Engineer
Nesma Group
2021.05 - Current
- Provided Tier 1 IT support to internal users through desk side support services.
- Provided support for networking protocols and characteristics.
- Activated and deactivated accounts for users.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Facility Officer
Nesma Holding Co. LTD
2020.02 - 2021.05
- Maintain reception area occupied while answering and directing calls in a polite manner.
- Provide general assistance to internal and external facility functions for employees and visitors.
- Responsible for security matters, building access control, and CCTV.
Project Coordinator
ALHADA PROJECT| IBTIKAR TECHNOLOGY CO. LTD
2018.09 - 2019.10
- Help planning and organizing project activities
- Preparing time-laps for the activities
- Supervise and monitor the daily activities of all components of the project
- Communication and coordination with the beneficiaries and related parties
- Preparation of financial and technical reports
- Participate in project evaluation.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
MANAGING DIRECTOR
MOTHAFAR PRINTERS
2014.06 - 2018.01
- Drawing up the evolutionary plan and the approach of the institution and ensuring its completion – Ending deals and contracts with companies – Daily administration while solving the problems and obstacles facing the institution in the administrative and technical department, Worked to change the General Organization of the institution in terms of public facing and in terms of the work environment attractive to the customer first and then employees of the institution Trainings Projects coordinator trainee.
Education
Management Information Systems
Taif University
Skills
- Ticket support system management
Troubleshooting and Diagnostics
SLA response management
Incident management
Workflow Analysis
Workflow planning
Document Oversight
Customer service expert
Technical issues analysis
System administration
Remote support
Application support
Asset management
Active directory
Decision-making
Flexible & Adaptable
Self-motivated
Analytical thinking
Verbal and written communication
Active listening
Certification
- ITIL Foundation 4
- PMP Training Corse - 35 hours
- Procedures for establishing projects Corse
- Managing financial accounts
- Electronic marketing course
Timeline
IT Service Desk Engineer
Nesma Group
2021.05 - Current
Facility Officer
Nesma Holding Co. LTD
2020.02 - 2021.05
Project Coordinator
ALHADA PROJECT| IBTIKAR TECHNOLOGY CO. LTD
2018.09 - 2019.10
MANAGING DIRECTOR
MOTHAFAR PRINTERS
2014.06 - 2018.01
Management Information Systems
Taif University