Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ziyad Hussein

Ziyad Hussein

Yanbu,Medina Region

Summary

Experienced professional with a robust background in project coordination, data entry management, and customer service expertise. Demonstrates advanced proficiency in Microsoft Office Suite, particularly Excel, and excels in report preparation and effective communication. Proven track record in event planning, risk assessment, and change management. Adept at complaint resolution, sales support, staff training, and meeting facilitation. Skilled in technology integration practices, resource allocation, schedule management, and process improvement. Committed to leveraging strong problem-solving abilities to drive operational efficiency and enhance organisational performance. Seasoned administrative professional familiar with clerical areas, accounting procedures and records management requirements. Positive, upbeat and dependable team player with analytical, resourceful and adaptable approach to solving routine and complex problems. Looking for challenging new role with opportunity to make lasting impact. Driven Administrative Coordinator with knack for organisation and problem-solving. Proficient in managing schedules and streamlining office processes, coupled with strong communication skills. Committed to enhancing operational efficiency and fostering productive work environment. Driven business leader equipped with high-level business acumen and decisive leadership skills. Works to optimise productivity and team performance to meet business objectives. Balances competing demands with keen prioritisation and resource management skills. Results-driven office team leader with strong administrative background. Evaluates and improves team performance with proactive mindset. Consistently enforces policies and tackles process inefficiencies. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Organised Administrative Coordinator with knack for streamlining office operations and fostering team collaboration. Efficiently managed schedules, coordinated meetings, and handled communications, resulting in smoother workflows and improved productivity. Known for creating effective filing systems and ensuring compliance with company policies, driving operational excellence.

Overview

3
3
years of professional experience

Work History

Administrative coordinator

Sulieman A. R. Namlah Corporation
Yanbu, Medina Region
09.2023 - Current
  • Improved office efficiency by streamlining administrative procedures.
  • Provided high-quality customer service for enhanced client satisfaction.
  • Achieved timely completion of projects with effective prioritisation.
  • Organised team meetings to improve internal communication.
  • Processed invoices, resulted in accurate financial records.
  • Facilitated training sessions for staff development.
  • Prepared detailed reports with use of data analysis skills.
  • Negotiated with vendors to secure advantageous contracts.
  • Coordinated travel arrangements, ensured smooth business trips.
  • Managed office inventory for optimal productivity.
  • Cultivated a positive work environment through professional communication practices.
  • Resolved conflicts swiftly for a harmonious workplace atmosphere.
  • Assisted in recruitment efforts to build a strong team.
  • Collaborated on project management tasks for successful outcomes.
  • Upheld stringent quality standards in document preparation and record keeping.
  • Implemented new filing system which improved information retrieval times.
  • Conducted regular audits of administrative processes and recommended improvements where necessary.
  • Managed daily office operations whilst ensuring compliance with company policies and regulations.
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Responded to telephone enquiries from clients, vendors and members of public.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Assisted with payroll operations, tracking time cards and verifying hours for office employees.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Received and screened high-volume internal and external communications, calls and email.
  • Added new data and notes to project and resource tracking spreadsheets.
  • Strengthened traceability and developed organisation systems for records, reports and agendas.
  • Exceeded assigned goals by partnering with staff to implement best practices.
  • Cultivated relationships with high-volume suppliers to drive beneficial business deals.
  • Registered visitors, guests and contractors upon arrival, providing access passes.
  • Attended meetings and maintained files of notes taken during meetings.
  • Streamlined office workflows for enhanced productivity.
  • Implemented and enforced robust filing systems for quick, accurate document retrieval.
  • Audited office supplies to minimise waste and control expenditures.
  • Facilitated smooth and adequate flow of information within company to expedite other business operations.
  • Instituted and built dynamic team of astute and successful administrative professionals to help support all corporate growth and productivity objectives.
  • Developed budget recommendations for operating expenditures.
  • Created and submitted progress reports to upper management.
  • Set office policies and procedures to keep team members coordinated.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Updated office management on team's activities and progress at weekly meetings.
  • Oversaw recruitment for clerical staff, accounting and operations teams.
  • Directed team in producing diverse work with word processing and desktop publishing applications.
  • Partnered collaboratively with other departments to determine optimum schedules for special projects.
  • Communicated policy changes and business priorities to streamline office team tasks.
  • Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
  • Designed strategic schedules, rotas and workloads to promote productivity.
  • Identified skills gaps and arranged relevant training to upskill clerical team.
  • Enforced clerical team compliance with industry best practices and internal policies.
  • Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.

Technical support executive

Raya IT
Cairo, cairo
08.2022 - 08.2023
  • Resolved complex technical issues by using problem-solving skills.
  • Provided excellent customer service for improved client satisfaction.
  • Minimised system downtime with regular preventive maintenance.
  • Liaised closely with network engineers to ensure smooth operations.
  • Offered software training sessions, resulting in increased team efficiency.
  • Implemented security measures, ensuring data protection.
  • Streamlined communication processes with the use of effective tools.
  • Improved system performance through regular upgrades and patches.
  • Collaborated on IT projects to meet deadlines efficiently.
  • Maintained up-to-date knowledge of new technologies, enhancing service delivery.
  • Facilitated user-friendly interfaces by understanding end-user needs.
  • Conducted hardware troubleshooting tasks, leading to decreased equipment failures.
  • Delivered clear instructions for technology usage, improving user experience.
  • Managed server backups regularly, preventing data loss incidents.
  • Supported end-users remotely whilst ensuring minimal disruption to their work.
  • Contributed to team meetings for better coordination and planning.
  • Coordinated well with vendors for timely equipment repairs and replacements.
  • Prioritised multiple tickets effectively thus meeting service level agreements consistently.
  • Guaranteed client satisfaction, consulting with QA to verify company standards were met.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • Conducted server back-up and recovery operations in line with protocols.

Customer service representative

national bank of egypt
Cairo, cairo
08.2021 - 08.2022
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Ensured smooth running of operations with timely preparation of reports.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Provided top-notch support for increased customer satisfaction.
  • Collaborated with sales team to maximise product visibility and sales.
  • Offered technical support, leading to enhanced user experience.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.
  • Performed administrative duties contributing towards smooth store operations.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Assisted customers with additional retail services, including alterations, special orders and item loans.
  • Processed high-value payments with meticulous accuracy.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Obtained feedback from customers to improve service experience.
  • Recorded information about inquiries and complaints within internal database.
  • Advised customers on availability, pricing and location of products.
  • Applied conflict management to stressed and concerned customers.
  • Implemented customer follow up to uphold service standards.
  • Followed scripts when answering common customer questions.
  • Offered current, accurate advice on optional solutions for concerns.
  • Prepared necessary forms to complete transactions.
  • Completed transactions to replace or exchange defective items.

Education

Bachelor of Commerce English Section - Accounting

Zagazig University
Zagazig

B1 - English Course

The American University in Cairo
Cairo

Skills

  • Project coordination
  • Data entry management
  • Microsoft office suite
  • Customer service expertise
  • Report preparation
  • Advanced spreadsheet capabilities
  • Event planning experience
  • Documentation expertise
  • Effective communication
  • Risk assessment knowledge
  • Change management familiarity
  • Complaint resolution
  • Sales support experience
  • Staff training competence
  • Meeting facilitation
  • Technology integration practises
  • Resource allocation proficiency
  • Schedule management
  • Project scheduling
  • Data Entry
  • Inventory control
  • Process Improvement
  • Microsoft Office
  • Excel proficiency
  • Office supply management
  • Scheduling and diary management
  • Inventory systems
  • Financial aid application review
  • Credit checks
  • Strong problem solver
  • Problem Resolution

Languages

Arabic
Proficient (C2)
English
Intermediate (B1)

Timeline

Administrative coordinator

Sulieman A. R. Namlah Corporation
09.2023 - Current

Technical support executive

Raya IT
08.2022 - 08.2023

Customer service representative

national bank of egypt
08.2021 - 08.2022

Bachelor of Commerce English Section - Accounting

Zagazig University

B1 - English Course

The American University in Cairo
Ziyad Hussein