ZIYED ALBGEDEE
Riyadh
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
10
10
Certifications
Work History
Collection Supervisor
ALINMA BANK
3 2019 - Current
- Oversee and manage collection department operations and staff
- Implement and enforce debt collection policies and procedures
- Develop strategies for debt recovery while ensuring compliance with laws and regulations
- Monitor and evaluate collection agents' performance, provide feedback and training as needed
- Collaborate with other departments to enhance processes and customer satisfaction
- Maintain a thorough understanding of the bank's products and services
- Prepare and present reports on collection activities to senior management
- Maintain a professional and respectful approach in all customer interactions
- Ensure confidentiality and compliance with data protection regulations for customer information.
- Analyzed aging reports regularly to identify trends in overdue balances and develop targeted strategies for addressing specific issues.
- Resolved escalated collection cases by working closely with legal teams and providing necessary documentation support during litigation processes.
Field training (Graduation Project Diploma - International Trade Department)
SAMBA BANK
2017.07 - 2017.09
- Assisted in preparing and reviewing trade documents like invoices, bills of lading, certificates of origin, and insurance documents.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Collection Specialist
ALINMA BANK
2015.03 - 2015.08
- Contacting customers with overdue accounts and negotiating payment arrangements
- Documenting all customer interactions and payment agreements
- Researching and resolving discrepancies in customer accounts
- Providing excellent customer service while maintaining a focus on the bank's debt recovery goals
- Following all bank policies and procedures, as well as local laws and regulations, related to debt collection
- Collaborating with other departments as necessary to resolve customer issues.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
Collection Specialist
SAUDI FRANCE BANK
2013.01 - 2013.05
- Contact customers to collect outstanding credit card debts
- Communicate effectively and professionally with customers experiencing financial difficulties
- Review customer accounts and analyze payment histories to understand delinquency reasons
- Negotiate payment arrangements and settlements based on customers' financial capabilities
- Handle customer disputes and inquiries related to credit card debt
- Ensure compliance with debt collection regulations and consumer protection laws
- Build positive relationships with customers to facilitate debt resolution.
Education
BACHELOR OF ADMINITRATIVE AND FINANCIAL SCIENCES -
SAUDI ELECTRONIC UNIVERSTY
Riyadh 2019.12 - 2024.01
DIPLOMA OF BUSINESS BANKING -
INSITITUTE OF PUBLIC ADMINISTRATION
Riyadh 2015.01 - 2017.07
Skills
Computer skills
Self-Learning
Leadership
Time management
Work under-pressure
Self-Motivation
Communication
Teamwork and Collaboration
Stress Tolerance
Multitasking Abilities
Accomplishments
- Employee of the Month: Recognized for outstanding contributions and performance.
- I helped to resolve the communications system to increase performance and effective customer access.
- I have organized several meetings with external partners to improve overall performance and benefit from their services.
- Supervised team of 7 staff members.
Certification
General Saudi Capital Market Rules and Regulations exam (Arabic)
Languages
Arabic
Proficient
C2
English
Upper intermediate
B2
Timeline
BACHELOR OF ADMINITRATIVE AND FINANCIAL SCIENCES -
SAUDI ELECTRONIC UNIVERSTY
2019.12 - 2024.01
Field training (Graduation Project Diploma - International Trade Department)
SAMBA BANK
2017.07 - 2017.09
Collection Specialist
ALINMA BANK
2015.03 - 2015.08
DIPLOMA OF BUSINESS BANKING -
INSITITUTE OF PUBLIC ADMINISTRATION
2015.01 - 2017.07
Collection Specialist
SAUDI FRANCE BANK
2013.01 - 2013.05
Collection Supervisor
ALINMA BANK
3 2019 - Current
General Saudi Capital Market Rules and Regulations exam (Arabic)
Credit adviser professional exam – second edition
Retail banking foundations professional exam – second edition
Develop financial skills for non-financial with 18 hours in 3 days
Executive secretarial and office management skills with 15 hours in 3 days
Writing reports and correspondence with 8 hours in 2 days
Administrative communication skills with 5 hours in 1 day
Management basics with 3 hours
Anti-money laundering with 3 hours
Accounting Technician course with 60 hours
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