Zodwa Mazibuko
Training Administrator/ Facilitator
Durban
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1995
1995
years of post-secondary education
1
1
Language
Work History
Training Administrator
Kura SA
10.2022 - Current
- Organizing training schedules and ensuring availability of resources, including trainers and facilities.
- Planning, coordinating and deliver training sessions and workshops
- Maintaining records of training attendance, completion rates, and certifications.
- Ensuring training programs comply with organizational policies and regulations, and preparing reports for management.
- Maintaining records of training attendance, completion rates, and certifications.
- Collaborating with subject matter experts to develop training materials and curricula.
- Providing support to trainers and participants, addressing any concerns or issues that arise during training.
Customer Service Advisor
Kura SA
07.2020 - 10.2022
- Responding to customer inquiries via phone, email, chat, or in-person, providing information about products and services.
- Keeping detailed records of customer interactions, transactions, and feedback for future reference and reporting.
- Entering and updating information into databases, ensuring all customer records are maintained accurately.
- Conducting follow-ups with customers to ensure their issues were resolved and they are satisfied with the service.
- Ensuring adherence to company policies and procedures related to customer service.
Customer Service Advisor
Outworx
03.2018 - 06.2020
- Responding to inquiries from clients about insurance policies, claims, and services.
- Helping customers understand their policies, including coverage options, terms, and conditions.
- Assisting clients with filing claims, providing necessary information, and tracking the status of their claims.
- Addressing customer complaints or issues and finding solutions to enhance customer satisfaction.
- Managing renewals by contacting customers before policy expiration and discussing renewal options.
- Maintaining accurate records of customer interactions, policy changes, and claims status.
Customer Service and Retention Agent
Call Centre International (CCI)
07.2013 - 02.2018
- Addressing customer complaints and finding solutions to resolve issues that may lead to cancellations.
- Proposing tailored solutions, such as discounts, upgraded services, or alternative products to retain customers.
- Conducting follow-up calls or emails to ensure customer satisfaction after resolving issues or offering new solutions.
- Keeping track of retention metrics and reporting on the effectiveness of retention strategies to management.
Education
HIGHER NATIONAL CERTIFICATE -
Greenbury Secondary School
Durban, South Africa 01.2022 - 12.2006
Some College (No Degree) - Office Administration
UNISCHOOL
Durban, South Africa 06.2024 - 12.2010
Some College (No Degree) -
TRAIN YOU CAN
Durban, South Africa Skills
Computer literacy in MS Word, Excel, PowerPoint
Excellent planning and organizational skills
Strong communication skills, both verbal and written
Quality Assurance
Problem Solving
References
- Crystal Padayachee, Outworx, 0659182199
- Nerissa Naidoo, Kura SA, 0732083078
Personal Information
Date of Birth: 05/25/89
Timeline
Some College (No Degree) - Office Administration
UNISCHOOL
06.2024 - 12.2010
Training Administrator
Kura SA
10.2022 - Current
HIGHER NATIONAL CERTIFICATE -
Greenbury Secondary School
01.2022 - 12.2006
Customer Service Advisor
Kura SA
07.2020 - 10.2022
Customer Service Advisor
Outworx
03.2018 - 06.2020
Customer Service and Retention Agent
Call Centre International (CCI)
07.2013 - 02.2018
Some College (No Degree) -
TRAIN YOU CAN
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