Summary
Overview
Work History
Skills
Timeline
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Zoe Karpathakis

Zoe Karpathakis

Seaton

Summary

Dynamic and client-focused professional with over a decade of experience across banking and administrative roles.

Proven track record in both financial services and front desk operations, with expertise spanning consumer and business banking, financial analysis, and customer service.

Former Lending Officer with strong capabilities in loan processing, risk assessment, and client relationship management.

Currently excelling as a receptionist at St George College, recognised for delivering exceptional visitor experiences and enhancing office efficiency.

Adept at identifying opportunities, managing risks, and collaborating with teams to achieve organisational goals in fast-paced environments.

Overview

2026
2026
years of professional experience

Work History

Receptionist

St George College
01.2025 - Current
  • Answer incoming calls and direct them appropriately.
  • Monitor and maintain visitor logs.
  • Record student attendance and follow up on absences via phone, email, or SMS.
  • Sign in late students and sign out students leaving early.
  • Maintain accurate records of daily attendance.
  • Act as the first point of contact for parents and carers.
  • Update student contact information and medical records.
  • Support teachers and office staff with administrative tasks and classroom materials.
  • Administer basic first aid and document incidents as per school policy.
  • Contact parents in case of illness or injury.
  • Open and close school gates at designated times.
  • Display relevant school notices and newsletters.
  • Distribute mail and internal communications.

Student Services Officer

Henley Beach Primary School
01.2024 - 01.2024
  • Assisting teachers with general classroom support
  • Providing support to students with a wide range of learning difficulties
  • Assisting students in the Special Needs Unit
  • High level of communication with staff
  • Facilitated small group activities to reinforce learning objectives.
  • Monitored student progress, providing feedback to enhance understanding.


Member Service Consultant (West Lakes)

People’s Choice
01.2024 - 01.2024
  • Support the Mortgage Brokers with all administrative tasks such as:
  • Assisting members with all types of queries
  • Referring members to other teams (e.g. Lending Specialists)
  • Resolving member complaints effectively
  • Building strong rapport with members/staff
  • Ensuring strong attention to detail
  • Ensuring high level of customer service
  • Sound understanding of Banking systems/applications
  • General teller functions
  • Ensuring policy/procedures are adhered to

Business Support Officer

Bendigo & Adelaide Bank
2018 - 01.2023
  • General administrative tasks
  • Managing the Dishonour Management Process
  • Quality Checks - Reviewing and correcting documents
  • Complete Service Requests for the bankers
  • Analyse compliance reports to provide bankers with the data needed to manage customer relationships and to be able to assess any financial risk to the Bank
  • Completing Scheduled Reviews
  • Preparing Submissions for Expiring Facilities
  • Preparing Hardship/Overdrawn letters
  • Data Management
  • Account Amendments
  • Creating and Maintaining Temporary Overdraft facilities
  • Creating ledgers and loading/maintaining facility limits
  • Ordering Credit/Debit Cards
  • Updating RFSB screens
  • Conducting due diligence checks such as Credit enquiries, Verification checks, Company Searches, Land Title Searches

Relationship Officer

Delphi Bank
01.2016 - 01.2018
  • Delivered financial solutions to Bendigo and Adelaide Bank customers through exceptional customer experience, creating trusted and sustainable relationships
  • Assessed and identified new opportunities for growth in current and prospective markets
  • Performed regular opportunity evaluations to determine areas of improvement
  • Assisted in managing a portfolio of commercial lending clients
  • Attended client meetings with the Relationship Manager
  • Drove client communications, service, and retention through establishing and growing relationships with top clients and serving as a credible company representative
  • Assisted with customer enquiries
  • Liaising with internal departments to achieve positive outcomes
  • Maintaining internal and external relationships
  • Complying with policies and procedures
  • Identifying and implementing cross-selling opportunities
  • Maintaining the lending portfolio
  • Financial analysis
  • Preparing Credit Memorandums / Reviews
  • Creating/editing customer profiles on Optimist
  • Manual consolidation on Optimist
  • Maintaining the Optimist exception report

Customer Service Officer

Delphi Bank
01.2014 - 01.2016
  • General teller functions
  • Assisted walk-in customers, phone calls, appointments, and messages
  • Built rapport and established good relationships with customers to ensure customer retention
  • Acted as CRM at the Unley Branch for 3 weeks, covering for annual leave
  • Provided effective customer service to Unley and Torrensville Branches
  • Performed document verification and identity verification on behalf of customers
  • Opening personal/business accounts
  • Complying with AML/KYC procedures
  • Liaising with internal departments to achieve positive outcomes
  • Identifying and implementing cross-selling opportunities
  • Assisting Relationship Team with the management of the lending portfolio

Skills

  • Administrative support
  • Database management
  • Portfolio management
  • Financial analysis
  • Loan processing
  • Risk assessment
  • Relationship management
  • Teamwork

Timeline

Receptionist

St George College
01.2025 - Current

Student Services Officer

Henley Beach Primary School
01.2024 - 01.2024

Member Service Consultant (West Lakes)

People’s Choice
01.2024 - 01.2024

Relationship Officer

Delphi Bank
01.2016 - 01.2018

Customer Service Officer

Delphi Bank
01.2014 - 01.2016

Business Support Officer

Bendigo & Adelaide Bank
2018 - 01.2023

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Zoe Karpathakis