Zohaib Alam
Dammam,ER
Summary
Experienced operations supervisor with extensive expertise in hub and line haul processes, station delivery and pickup, and courier management. Demonstrates strong management skills in operations, vehicle management as per hub and spoke, and proficiency in ERP and internal ops systems. Certified in DGR (CAT-6) with knowledge of operational applications.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Supervisor (Hub & Line haul)
SMSA
Dhahran, Eastern Province
02.2023 - Current
- Support manager by taking supervisory responsibilities for day-to-day coordination of team activities.
- Ensuring that process and procedures are completed promptly and consistently and that team activities are in line with company goals and regulatory requirements.
- Coordination with gateway for cross-border line haul (Kuwait-UAE and Bahrain.
- Monitoring both international and domestic operation, liaise with hubs and gateways.
- Managed day-to-day operations of warehouse facility, overseeing receiving from station operation and shipping to destination hubs with in Cutoff time as per hub & spoke.
- Supervising hub agents and export shipments desk.
- Liaise with station operation and timely handover shipments and connections.
- Supervising the Hub & Line haul teams to ensure the consistent adherence to safety protocols and procedures.
- Monitoring systems generated reports for daily performance.
- Handling complaint tickets and scans compliances.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Supervising the Hub & Linehaul teams to ensure the consistent adherence to safety protocols and procedures.
- Monitor staff performance through weekly and month KPI's.
- Monitoring SWOT Analysis, QUIDE procedures, Service & products.
- Ensures desired QHSE standards are maintained at grounds operation.
Export Coordinator
SMSA
Dhahran, Eastern Province
10.2016 - 01.2023
- Worked as Export Coordinator - Express at operations department (HUB & Line haul).
- Well experienced in CORE, TICKET, SPANEL, GUIDE, GACA (Washaj Online Portal).
- Well experienced in carrier booking using their online website.
- Generating Carrier MAWB/HAWB as per details and labels.
- GACA complete procedure and involve in X-ray screening.
- For Air Export - Communicating with handling agents at KFIA, carriers, clearance agents and airport customs authorities involving in the export process.
- For road export - Communicating with KFIA gateway and clearance agents.
- Communicating with shipper for needed requirements i.e. Paperwork, Authorizations, COO, Declarations.
- Knowledge of Incoterms i.e., EXW, FCA, DAP, DDP etc.
- Having DG knowledge & experience of handling dangerous goods shipments.
- Arrange packing, arrange collection with require documents.
- Able to prepare DGD/labelling/marking for customers.
Hub Operations Agent
SMSA
Dhahran, Eastern Province
11.2014 - 09.2016
- Well experienced in managing whole domestic and international operation and effectively lead the workforce.
- Generating daily shipment reports and monitoring scans.
- Inbound & Outbound operation through hub.
Hub & LH Courier
SMSA
Dhahran, Eastern Province
07.2013 - 09.2016
- Joined SMSA Express as an Internal Hub Courier.
Education
Bachelor of Science (B.Sc. Degree) - Physics, Electronics & Mathematics
University Of Peshawar
Peshawar, Pakistan05-2010
Diploma in Technology (DIT) - Information Technology
Skills Development Council
Peshawar, Pakistan05-2010
Skills
- Leadership skills
- Team working skills
- Problem solving skills
- Planning & Organizing skills
- Attention to details
- Hub & LH process experience
- Station delivery & pickup process
- Courier management as per routes
- Vehicle management as per Hub & spoke
- GACA/Washaj user skills
Certification
- Ground Operations Applied Learning and Soft skills - GOALS. (Jun 30 - Jul 4, 2013)
- Dangerous Goods Awareness Training.
- International Specialist Training.
- ISO 9001:2015 Transition Roll & Workshop.
- ISO Awareness Training.
- Guide User's Awareness Training.
- CAPA User's Training.
- Environment Health & Safety Training.
- Performance Appraisal System-PAS & Competency Training.
Supervisory Skills Training. - IATA Dangerous Goods Regulations CAT 6 Certification.
- First Aid - Certified from Red Crescent.
Timeline
Operations Supervisor (Hub & Line haul)
SMSA
02.2023 - Current
Export Coordinator
SMSA
10.2016 - 01.2023
Hub Operations Agent
SMSA
11.2014 - 09.2016
Hub & LH Courier
SMSA
07.2013 - 09.2016
Bachelor of Science (B.Sc. Degree) - Physics, Electronics & Mathematics
University Of Peshawar
Diploma in Technology (DIT) - Information Technology
Skills Development Council
Similar Profiles
Mohammed Abdul QadarMohammed Abdul Qadar
IT system administrator at SMSAIT system administrator at SMSA
Mustajeebuddin SyedMustajeebuddin Syed
Delivery Courier at SMSADelivery Courier at SMSA
Mohammed AlmubarakMohammed Almubarak
Auditor at SMSAAuditor at SMSA