Summary
Overview
Work History
Education
Skills
Timeline
Training/Courses
Interests & Hobbies
Languages
Generic

Zohaib Alam

Dammam ,

Summary

Enthusiastic Operation Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Supply Chain Industry. Driven sales & customers executive with track record of revealing and meeting customer needs. Experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues.

Overview

16
16
years of professional experience

Work History

Export Coordinator

SMSA - EMP # 5133
10.2016 - Current
  • Currently working as Export Coordinator - Express at operations dept.
  • Communicating with customers directly to access what is required for the shipment.
  • Well experienced in CORE, TICKET, SPANEL, GUIDE, GACA (Washaj Online Portal).
  • Communicating with Carrier to obtain booking confirmation whether by online portal or email.
  • Handling all documentation requirements with carrier or government offices and monitoring all clearance process.
  • Prepared various import, export and supplier forms for customs submittal.
  • DG (CAT-6) achieved, certification need to be updated.
  • DGPC - Dangerous Goods Regulations (DGR) 7.1 for Preparing DG Consignments – Initial 7.1 Training

Ops Supervisor (Replacement)

SMSA
10.2023 - 03.2024
  • Working at Nupco Dammam. (customer site facility)
  • Trained in Warehouse management system (BY WMS)
  • Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Managed a team of warehouse staff, ensuring proper safety protocols and procedures were followed at all times.

Hub Operations Agent (Replacement)

SMSA
11.2014 - 09.2016
  • Well experienced in managing whole domestic and international operation and effectively lead the workforce.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Liaised between multiple business divisions to improve communications.
  • Monitoring hub & Spokes and effective arrivals and departures.
  • Monitoring inbound & outbound shipments, scans , sorting and timely dispatches.

Clearing Coordinator (Replacement)

SMSA
09.2014 - 10.2014
  • Worked as clearance agent at Batha Border as a vacation replacement.
  • Preparing legal documents and assist brokers for customs requirements.
  • Negotiated and arranged transport of goods with shipping or freight.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Internal Courier

SMSA
01.2014 - 09.2016
  • Joined organization since 1st Jan, 2014 and worked as Internal Courier
  • Got on-hands experience of operations, shipment sorting and connections of domestic shipments.
  • Got knowledge of type of services and products of SMSA.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Sales & Customers Executive

Kamal Cement Supplier
01.2010 - 07.2012
  • Worked as Sales & Customers Executive for over two years at Kamal Cements Supplier Est., Pakistan.
  • Targeted new markets and increased sales through proactive sales and negotiation techniques.
  • Attract new clients and developed customer relationships.
  • Kept records of companies and keep in touch with them.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Listened to customers' questions and concerns to provide answers or responses.

Education

Bachelor of Science (B.Sc. Degree)

University Of Peshawar
05.2010

Diploma In Technology (DIT)
11.2010

Skills

  • Customer Relations
  • Customer service skills
  • Problem solving strength
  • Know Clearance process
  • Know Hub & LH process
  • Know Ops delivery process
  • Visiting and follow-ups
  • Good listening skills
  • Network development
  • Account servicing
  • Goals and Performance
  • Product and Service Sales
  • Analytical Thinking
  • Strong enthusiasm
  • File and records management
  • Logistics expertise
  • Accident / Incident Reports
  • Operations support
  • MS Office and computer literacy
  • Interpersonal communication
  • Team Player and believe in continuous learning

Timeline

Ops Supervisor (Replacement)

SMSA
10.2023 - 03.2024

Export Coordinator

SMSA - EMP # 5133
10.2016 - Current

Hub Operations Agent (Replacement)

SMSA
11.2014 - 09.2016

Clearing Coordinator (Replacement)

SMSA
09.2014 - 10.2014

Internal Courier

SMSA
01.2014 - 09.2016

Sales & Customers Executive

Kamal Cement Supplier
01.2010 - 07.2012

Bachelor of Science (B.Sc. Degree)

University Of Peshawar

Diploma In Technology (DIT)

Training/Courses

  • DGPC - Dangerous Goods Regulations (DGR) 7.1
  • International Specialist Training.
  • Supervisory Skills Training.
  • Competency Appraisal Training.
  • ISO Awareness Training.
  • Guide users Training.
  • DG Awareness Training.
  • Fire & Safety Training.

Interests & Hobbies

  • Travelling & Adventures
  • Internet Surfing, Games
  • Walks on beautiful tracks.

Languages

  • Fluent in English
  • Fair in Arabic
  • Fluent in Urdu
  • Fluent in Pashto

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Zohaib Alam