Zohaib Javed

· Replenishing Expertise: Expert in forecasting order quantities, planning orders, and ensuring smooth stock replenishment and transfers to Dark stores.

· Strategic Inventory Management: Proactively manage inventory by frequently reviewing stock levels, ensuring product availability, and minimizing overstock situations.

· Sales-Driven Inventory Control: Collaborate with the commercial team in weekly meetings to analyze sales data and plan future inventory, particularly for upcoming promotions.

· Vendor Relationship Management: Build and maintain strong relationships with vendors, ensuring improved sales performance through effective planning, sales forecasting, and streamlined receiving processes.

· Data Analysis Pro: Proficient in data analysis to address overstocking issues, creating action plans to reduce excess inventory, and adapting inventory strategies based on sales trends.

· Sales Milestone Achievement: Collaborate with vendors, plan sales forecasts, schedule appointments, and manage warehouse and dark store operations to achieve and exceed sales milestones.

· Planning of Apple iPhone 15 for Yellow Friday Noon in Minutes, 3000+ units in one Month.

· Planning and responsible for Electronics and BBHN category in Q-commerce, looking after 20+ Darkstores in Riyadh only.

• Following ethical practices with consumer and customer data
• Account management
• Assisting teams in determining customer outreach methods
• Trains staff on new technology and software
• Building communication between management and teams
• Comparing the weekly and monthly results on team
• Monthly KPIs management
• Leading internal audit
• Managing and following up with the team post Audit report
• Managing training on individual and team level
• Cross function weekly meetings for process enhancement
• VIP seller management and meeting in the HQ
• Workload management by enhancing the existing matrix
• Automizing the work for less chance of error
• Quarterly and annual reconciliation
• Enhancing the seller satisfaction by providing them easy SOPs to follow
• Managing disputes and closure within the TAT
• Reviewing of the critical cases
• Managing the team in HQ and remotely for overseas (INDIA, EGY)
• Weekly business review with heads of different department across countries

• Develop and drive the overall direction, coordination, and evaluation of the Seller Support activity
• Ensure seller satisfaction and that existing Service Level Agreement measures are met
• Supporting the operations of the technical team and ensuring the operation is being done smooth and easy
• Maintain a complete and thorough understanding of technical systems in a complex Seller Support center
• Managing the warranty validation in seller operations
• Leading the audit in escalations & payment disputes
• Internal trainer for the escalation/disputes team
• Reconciliation/ complex payment issues handling
• Proven experience in leadership and employee development.

• Understand the needs of business customers
• Listen to customer requirements and present appropriately to make a sale
• Maintain and develop relationships with existing customers in person and via telephone calls and emails
• Act as a contact between a company and its existing and potential markets
• Record sales and order information, send copies to the sales office, or enter figures
• Make accurate, rapid cost calculations and provide customers with quotations., Understanding the needs of business customers
• Listen to customer requirements and presenting appropriately solution
• Maintain and develop relationships with existing customers in person and via telephone calls and emails
• Act as a contact between a company and its existing and potential markets
• Record sales and order information, send copies to the sales office, or enter figures
• Make accurate, rapid cost calculations and provide customers with quotations
• Handling the ticket on daily basis for best seller experience
• Intra team meeting
• Payment escalations
• Disputes handling according to the SOPs
• Attending seller meetings in HQ

• Worked as a stock transfer freelancer for several companies
• Managing the stock, electronic items
• From arranging the stock to packing and providing it to the seller
• Team and coast management as project

• Launched iPhone in Riyadh's for multiple branches
• Supervising the team for the launch of iPhone Mobiles
• Installation as per the given locations
• Removing the existing mobiles and graphics from the branches
• Eg, Hyper markets, and malls
• Taking the approval from apple post installations for activations
• Distributing the apple devices to the team
• Finishing within the time and activation to be monitored as well