Zoheb Fazal Mohammed Musa

Sales Manager – EP | Jan 2022 – Present
Sr. Sales Executive – EP | Sep 2020 – Dec 2021
Sales Executive – WP | Jul 2018 – Aug 2020

• Progressed from Sales Executive in Jeddah to Senior Sales Executive in Dammam, and currently leading as Sales Manager for the Eastern Province.
• Developed and executed strategic sales plans, resulting in consistent 15–20% year-over-year sales growth, increased market penetration, and enhanced brand visibility across key territories.
• Managed and grew a strong pipeline of B2B opportunities, assigning and tracking agent targets to meet monthly and annual KPIs.
• Led regional sales teams; defined account management strategies and B2B initiatives aligned with corporate objectives and market needs.
• Negotiated and managed national/strategic accounts, collaborating with HQ and regional stakeholders to optimize sales performance.
• Monitored pricing, market trends, and competitor activity, providing insights to HQ and recommending tactical commercial actions.
• Conducted regular agent meetings, sales blitzes, seminars, and workshops to enhance product knowledge and strengthen relationships.
• Built strong ties with local communities, associations, and influencers to increase brand loyalty and customer engagement.
• Organized fam trips, roadshows, and promotional campaigns to support top-performing agents and generate new business.
• Oversaw territory sales budgets to ensure optimal ROI; coordinated with Digital & Marketing teams to amplify brand exposure.
• Ensured compliance with corporate sales policies and procedures while contributing to the formulation of incentive and distribution strategies.
• Devised successful sales pitches for significant conversion rates.
• Implemented training programmes, improving team performance levels.
• Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.

• Conducted tele-sales and tele-marketing campaigns to generate leads and convert inquiries into bookings.
• Handled reservations and provided prompt assistance in resolving queries for travel agents and passengers.
• Delivered timely market intelligence reports to supervisors, contributing to strategic decision-making.
• Regularly updated agents and corporate clients on promotions, fare changes, and operational circulars.
• Performed weekly sales visits in the market to strengthen client relationships and identify new opportunities.
• Increased sales revenue by 10% through effective upselling strategies and tailored product offerings.
• Participated in sales blitz activities to boost awareness and sales across key segments.
• Conducted quarterly airport visits to promote upselling from Economy to Business Class at check-in counters.

• Handled reservation and ticketing processes for both domestic and international travel.
• Engaged with walk-in clients to understand their travel requirements and provide tailored solutions.
• Recommended optimal travel destinations based on client preferences and seasonal demand.
• Created detailed travel itineraries, including flights, accommodations, and add-on services.
• Coordinated smooth travel arrangements while maintaining high levels of customer satisfaction.
• Efficiently managed last-minute changes or disruptions to ensure minimal impact on travel plans.
• Improved overall service quality through continuous feedback analysis.