Zubair Khalid
Riyadh
Summary
Experienced IT specialist focused on technical support and troubleshooting. Capable of resolving complex IT issues swiftly to minimise downtime. Utilises deep knowledge of software, hardware, and network systems to enhance operational efficiency.
Overview
7
7
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work history
IT Technical Support Specialist
Ministry of Education
2020.11 - 2026.01
- Resolved hardware, software, and network issues for internal and external users.
- Reduced downtime through remote support for system troubleshooting and inquiries.
- Ensured optimal performance by assembling and configuring Windows and macOS systems.
- Created and maintained technical documentation to enhance knowledge sharing.
- Managed customer complaints and escalations, ensuring adherence to service professionalism.
- Collaborated cross-functionally to improve communication workflows and user issue resolution.
- Diagnosed root causes of technical issues, researching solutions and guiding corrective actions.
- Tracked IT inventory, maintaining accurate records and ensuring equipment availability.
IT Desktop Support
Deloitte
Riyadh
2019.08 - 2020.01
- Integrated macOS and Windows endpoints into Active Directory domains for secure authentication and policy enforcement.
- Delivered Tier 1 and Tier 2 technical support, resolving complex hardware and software issues.
- Administered Active Directory for user provisioning, password resets, and access control management.
- Authored comprehensive technical documentation and SOPs to facilitate troubleshooting processes.
- Enforced endpoint protection policies, including multi-factor authentication and data encryption.
- Collaborated with cross-functional teams to enhance system uptime and user productivity.
- Utilised remote access tools for efficient troubleshooting and root cause analysis.
- Tracked IT asset inventory using management systems for compliance and lifecycle monitoring.
Desktop Support
Al-Jeri
2019.04 - 2019.08
- Conducted preventive maintenance and hardware diagnostics on IT assets, ensuring optimal performance.
- Supported end users in deploying and configuring operating systems and application software.
- Performed component repairs and upgrades, adhering to ESD-safe procedures.
- Configured and troubleshot Layer 2/Layer 3 networking devices to resolve connectivity issues.
- Developed comprehensive technical documentation for IT support processes and asset management.
Education
BSC I.T - INFORMATION TECHNOLOGY
VISHWA NETHRA COLLEGE
HYDERABAD 2015.09 - 2018.09
K.G TO 12 -
INTERNATIONAL INDIAN SCHOOL RIYADH
RIYADH 2001.03 - 2014.06
Skills
- Microsoft Windows and Office configuration
- Installation and troubleshooting
- Technical support
- Data recovery
- Windows 10 and 11
- Mac systems
- Server hardware assembly
- IT vendor relationship management
- IT device installation
- Technical documentation
- Time management
- Attention to detail
- Communication skills
- Virtualization technologies
- VMware expertise
- Hardware troubleshooting
- Virtual machine operation
- Wireless networking configuration
Languages
Arabic
English
Hindi
Urdu
Custom Section
Transferable (2162632851)
Personal Information
- Title: IT System Administration & Technical Support
- Nationality: Indian
- Work Permit: Transferable (2162632851)
- Religion: Islam
- ID Type: Iqama
- ID Number: 2162632851
Certification
- CCNA
- CCNP
- MCSA
- Microsoft Azure: ID Access Management
- Windows 11 Admin
- Windows server 2025: Install & Configure AD
- ITSM
- Power BI
Timeline
IT Technical Support Specialist
Ministry of Education
2020.11 - 2026.01
IT Desktop Support
Deloitte
2019.08 - 2020.01
Desktop Support
Al-Jeri
2019.04 - 2019.08
BSC I.T - INFORMATION TECHNOLOGY
VISHWA NETHRA COLLEGE
2015.09 - 2018.09
K.G TO 12 -
INTERNATIONAL INDIAN SCHOOL RIYADH
2001.03 - 2014.06