Zubair Wahid
Regional Head of Operations
Riyadh
Summary
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Regional Head of Operations
Kim & KImmy
4 2022 - Current
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Diminished cost of business operation by 30% while boosting sales by 23%.
- Helped plan marketing strategies.
- Reduced operational risks while organizing data to forecast performance trends
- Established performance goals for employees and provided feedback on methods for reaching those milestones
KSA Operations Manager
Mumzworld
05.2020 - 03.2022
- Conducted performance reviews each quarter, offering praise and recommendations for improvement
- Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
- Evaluated upcoming program plans to forecast expected resource needs
- Implemented policies and standard operating procedures for continuous improvement
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates
- Managing inventory with 10 million USD
- Expedited resolutions of shipping errors and packaging mistakes
- Delivered substantial cost savings by securing discounts from third-party logistics services providers
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals
- Directed logistics operations, including shipping and receiving of wide range of products daily.
KSA Operations Manager
Awok.com
09.2019 - 03.2020
- Point of contact in coordination with Dubai team, vendors and all KSA clients
- Manage inventory planning based on the category of each item
- Warehouse planning and area allocation for picking and packing process
- 3PL setup and price negotiation for competitive and sustainable rates
- Freight forwarding and custom clearance through 3PL
- Content approval for all items based on quality control and KSA regulations
- Fulfillment center planning and setup for initial operation setup in
- Riyadh
- Create a standard policy manual for Inbound, cancellation and replenishment process
- Understand customer behavior for order placement to organize inventory for maximum productivity
- Induct employee training for all systems and Operational processes
- Manage reconciliation for weekly COD reports to be processed to finance
- Manage city mapping for all over KSA to increase delivery area to generate customer orders
- Monitor shipments to understand the reason for unsuccessful deliveries and minimize the inefficiency
- Transfer inventory to fulfillment partner based on sales data to decrease delivery time and maximize revenue
- Interview, recruit and train the best talent in the market for the business
- Continuously improve processes based on customer feedback and operational efficiency
Area Operations Manager
FMCG, Wadi Grocery
10.2017 - 05.2019
Account Manager /Presales Engineer
EMT Distribution
06.2015 - 07.2017
Education
Bachelor of Science - Information Technology &Business Information Systems
Middlesex University
Dubai 09.2012 - 04.2015
Skills
Performance tracking proficiency
Business Development
Recruitment
Inventory management
Effective leader
Timeline
KSA Operations Manager
Mumzworld
05.2020 - 03.2022
KSA Operations Manager
Awok.com
09.2019 - 03.2020
Area Operations Manager
FMCG, Wadi Grocery
10.2017 - 05.2019
Account Manager /Presales Engineer
EMT Distribution
06.2015 - 07.2017
Bachelor of Science - Information Technology &Business Information Systems
Middlesex University
09.2012 - 04.2015
Regional Head of Operations
Kim & KImmy
4 2022 - Current
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