ZUBAIR QUADRI SYED
STC Bank
RIYADH,SAUDI ARABIA
3
Languages
1
Certification
4
years of professional experience
2022
years of post-secondary education
Experienced in delivering top-notch customer support with a knack for resolving issues quickly and calmly. Strong communication skills and natural problem-solver focused on enhancing customer satisfaction. Highly adaptable, ready to tackle any challenge with a positive attitude.
Work History
Customer Support Agent
3 Years 11 Months- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Handled high-volume telephone calls to address and resolve customer queries.
- Addressed customer service enquires quickly and accurately.
- Facilitated the resolution of complex customer issues to promote client retention.
- Coordinated with multiple departments to ensure timely issue resolution and seamless customer experience.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
Education
Master of Business Administration - Finance
Skills
Task prioritisation
Positive attitude
Time-management
Microsoft Office
Issue resolution
Professionalism
Active listening
Certification
- Principle of Banking
- Contact Center Agent Development Program
- MS Excel
- Power BI
Languages
English
C2
Proficient
Hindi
C2
Proficient
Urdu
C2
Proficient
Timeline
Customer Support Agent
STC Bank
12.2022 - CurrentRead More
Kakatiya University
Master of Business Administration from Finance
06.2021Read More