Microsoft office
Mohamed Refaat Shahein
IT Technical Support Specialist
RIYADH,01
Summary
- Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
- Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. . Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
- Successful Computer Technician qualified to upgrade networks, software and hardware. Enthusiastic professional with background initiating malware protection and promoting cybersecurity policies. Exceptional skills in Windows and Other programs
- IT Technician with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of [information technology ].
Overview
6
6
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
Computer Maintenance Technician
Solo Computer And Electronics Trading Co.
Mansoura, Mansoura
02.2004 - 12.2010
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Managed data transfers between systems and [Type] storage mediums.
- Linked computers to network and peripheral equipment.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
Computer & IT Manager
Al Nour Society for Social Services
Mansoura, Mansoura
01.2008 - 12.2010
- Install and configure computer systems and applications within the company
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- Actively update, maintain and monitor all aspects of computer networks
- Resolve technical issues related to network interruptions
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Maintain a working log detailed all required system updates, as well as the date of completion
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Assist management in creating training materials pertaining to computer troubleshooting and usage
Computer Maintenance Technician and Network
Soft For Computer Services And Accessories Co.
Mansoura, Mansoura
01.2011 - 08.2013
- Maintenance of all desktops, laptops and accessories.
Periodic follow-up of all computers and updating of antivirus. - Extension of telecommunications computer networks, excellent knowledge of the handling and maintenance of network equipment and accessories.
- Install software and operating systems on computers and maintain copies of software assets.
- The ability to deal with different computer systems and how to connect them to the network.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Perform any other tasks assigned to him by the direct official.
Information technology sales
Soft For Computer Services And Accessories Co.
Mansoura, Mansoura
01.2011 - 08.2013
- Provided technical expertise and recommendations to improve systems and processes, establish cost savings, and increase productivity.
- Maintained client and company confidence by keeping records confidential and secure to avoid data breach risks.
- Promoted company products and services by attending trade shows and industry conferences.
- Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
- Fostered positive relationships with team members to improve company culture and increase productivity.
IT Manager
Al , Fateh Community Schools Company
Riyadh, Riyadh
11.2013 - 07.2016
- Set up workstations using necessary computers and devices such as routers, printers, etc.
- Follow-up and check computers (hard drives, mouse, keyboards,... etc.) to ensure functionality.
- Install the right programs and functions according to specifications and needs.
- Manage and verify the validity of passwords and conform to security standards.
- Developing and maintaining internal networks in ways to improve performance.
- Protect and ensure the security and privacy of networks and computer systems.
- Continue updating the various versions of the programs and renewing the license to use.
- Work to increase the efficiency of computers by changing equipment to higher versions.
- Follow-up and conduct troubleshooting operations to identify and resolve problems through maintenance or replacement of equipment.
- Maintain repair records and maintenance schedule for computers and desktops.
- Identifying the needs of computers, accessories, desktops as well as network devices.
Information Technology Specialist
Masakin Almuruj for Contracting Corporation
Riyadh, Riyadh
11.2016 - Current
- Follow up on computer problems and advise on appropriate solutions.
- Testing and repairing technical equipment and equipment.
- Maintaining and improving your local organization's networks and servers.
- Oversee data backups and system security.
- Manage installations, upgrades, and hardware and software configurations used.
- Follow-up and maintenance of the organization's surveillance system through internal and external cameras.
- Make recommendations for the purchase of new materials that help raise the performance of the organization's devices.
- Coached and trained end-users on functions, features and basic troubleshooting of software .
IT Salesperson
Solo Computer And Electronics Trading Co.
Mansoura, Mansoura
02.2004 - 12.2010
- Exceeded sales goals, increased revenue and facilitated sales.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Exceeded established sales goals and increased client retention.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Used consultative sales approach to understand and meet customer needs.
Education
Bachelor of Education, Quality of The Computer Dep - Computer Teacher
Mansoura University
Al-Mansoura University , Egypt 10.2002 - 07.2007
Graduate Diploma in Education And Information Tech - Education And Information Tech
Tanta University
Tanta , Egypt 09.2008 - 07.2009
Skills
Hardware installations
undefinedAccomplishments
- al-Nour Social Services Association
- Establishing and equipping the computer lab at , establishing the internal network and monitoring the malfunctions of computers and their accessories.
- I trained more than 300 people in computer usage skills, Office software and accessories
- Al-Fath schools.
- Establishing and maintaining computer labs in Al-Fath schools.
- Establishing the internal network in schools and monitoring the failures of computers and accessories.
Software
Adobe photoshop
Certification
CompTIA A+ Certification self study
Timeline
Information Technology Specialist
Masakin Almuruj for Contracting Corporation
11.2016 - Current
IT Manager
Al , Fateh Community Schools Company
11.2013 - 07.2016
Computer Maintenance Technician and Network
Soft For Computer Services And Accessories Co.
01.2011 - 08.2013
Information technology sales
Soft For Computer Services And Accessories Co.
01.2011 - 08.2013
Graduate Diploma in Education And Information Tech - Education And Information Tech
Tanta University
09.2008 - 07.2009
Computer & IT Manager
Al Nour Society for Social Services
01.2008 - 12.2010
Computer Maintenance Technician
Solo Computer And Electronics Trading Co.
02.2004 - 12.2010
IT Salesperson
Solo Computer And Electronics Trading Co.
02.2004 - 12.2010
Bachelor of Education, Quality of The Computer Dep - Computer Teacher
Mansoura University
10.2002 - 07.2007
CompTIA A+ Certification self study
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